Good range of quality tiles, and very knowledgable and patient staff. Our first selection of tiles were deemed unsuitable due to a pattern mismatch, but Will was incredibly understanding, and helpful... See more
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The sales team on both my visits prior to purchase were extremely helpful, knowledgeable and not at all pushy. The range is great and their prices certainly competitive. We ended up buy more than w... See more
Company replied
Will & Neil- Exeters Finest! After my local CTD branch in Taunton shut over a year ago now, my nearest CTD branch was Exeter- after paying them a visit and relaying my needs for the supplier of va... See more
Company replied
Great experience using CTD Exeter to purchase tiles for a new shower room. Staff were friendly, helpful and knowledgeable. Had to order extra tiles because of a change in plans and they were availa... See more
Company replied
Company details
Information provided by various external sources
Contact info
Budlake Road, Marsh Barton Trading Estate, EX2 8PY, Exeter, United Kingdom
- 01392 824 477
4.7
Excellent
32 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All good thanks
21 June 2024
Reply from CTD Tiles - Exeter
Thank you for your feedback, great to hear the team were able to help you! We'll be sure to pass your feedback onto the team. Thanks - CTD Tiles
Genuinely kind and helpful staff
Genuinely kind and helpful staff. Easy to park, loaded for us. Thank you
17 May 2024
Reply from CTD Tiles - Exeter
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated.
Great quality tiles
Great quality tiles. Delivered on day requested. Only point I would make about delivery is no time estimate given for delivery. Luckily builder here to take delivery.
30 April 2024
Reply from CTD Tiles - Exeter
Thank you for taking the time to review your experience at CTD. We appreciate the positive review and will take on board your feedback regarding delivery times. Many thanks, CTD tiles.
Outstanding service - thank you!
Good range of quality tiles, and very knowledgable and patient staff. Our first selection of tiles were deemed unsuitable due to a pattern mismatch, but Will was incredibly understanding, and helpful in seeking a rapid solution. We were able to place a new order for different tiles that came in the next day to store. Will kept us well informed and ensured a worry-free exchange. We are incredibly grateful and will stay loyal to CTD in the future.
14 March 2024
Unprompted review
Helpful knowledgable staff
Good quality tiles, a great selection and the staff at Exeter very knowledgeable. Customer services were easy to contact and quick in replying and again, very helpful. Would recommend this company.
10 August 2023
Reply from CTD Tiles - Exeter
Good Afternoon, Thank you for your wonderful 5 star review! 🌟
It is great to hear the team were able to provide an excellent customer service during your visit to the Exeter showroom; I will pass your comments onto the branch!
We'd love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Nikki 😃
Great experience using CTD Exeter to…
Great experience using CTD Exeter to purchase tiles for a new shower room.
Staff were friendly, helpful and knowledgeable.
Had to order extra tiles because of a change in plans and they were available 24 hrs later.
Very impressed overall and it will be my first stop for tiles in future. Thanks CTD
3 July 2023
Unprompted review
Reply from CTD Tiles - Exeter
Good Afternoon, Thank you for your 5 star review! 🌟
So happy to hear you were provided excellent customer service during your visit! Our staff at the Exeter branch are on hand to go above and beyond for our valued customers!
I will pass your comments on to the team in store and thank you for taking the time to send us your review; we really appreciate your feedback!
Thanks Nikki 😃
Will & Neil- Exeters Finest!
Will & Neil- Exeters Finest!
After my local CTD branch in Taunton shut over a year ago now, my nearest CTD branch was Exeter- after paying them a visit and relaying my needs for the supplier of various materials on a frequent basis- both Will & Neil were extremely helpful and reassuring. They continue to go above & beyond to make sure I always get my materials when needed without fail. They always answer the shop phone no matter what time. Every customer I send in to the branch always sings their praises for being so knowledgeable about tile selection & samples, always helpful & polite. For these reasons, I will always continue to use & recommend this branch- even if it is 25 miles away!
Thanks for all your continued help guys.
Wayne Bond Tiling
4 July 2023
Unprompted review
Reply from CTD Tiles - Exeter
Good Morning! Thank you for your wonderful 5-star review and repeat custom it means the world to us! 🌍💙
I'm so happy to hear you receive top tier customer service from the team at Exeter! Both Will and Neil are fab examples for their commitment to provide our customers with excellent customer service from tile selection, ordering, delivery and any aftercare you may require!
I will make sure your comments are passed on to the Team and I'm sure they will be pleased to hear this. We look forward to seeing you again soon! Thanks Nikki 😀
Professional, enthusiastic staff ,very high quality tiles
Friendly ,enthusiastic staff and knowledgeable in their field of work ,gave good positive advice and certainly went the extra mile when needing their help ,for example we were 2 tiles short and they provided them ,they realised we were good customers as this has been second bathroom completed with CTD tiles , tiles are of high quality and looks amazing .many thanks
21 June 2023
Unprompted review
Reply from CTD Tiles - Exeter
Good Afternoon, Thank you for your 5 star review! 🌟
So happy to hear you were provided excellent customer service during your visit! Our staff at the Exeter branch are more then happy to help with all aspects of you projects; I will pass your comments onto the team in store. Thank you so much for taking the time to send us your review, we really appreciate your feedback!
Thanks Nikki 😃
Great Service
The sales team on both my visits prior to purchase were extremely helpful, knowledgeable and not at all pushy.
The range is great and their prices certainly competitive.
We ended up buy more than we were initially looking for due to getting engaged in conversation regarding further products.
Fantastic
17 March 2023
Unprompted review
Reply from CTD Tiles - Exeter
Hi David, Thank you for such a wonderful review! Its great to hear that you have had a great experience with CTD Exeter😀! We want your experience to be as faff-free as possible, so that means great products, and great friendly service from the staff! We hope to keep impressing you with the level of service and hope to see you again soon! I will pass your comments onto will and the team at Exeter who will be thrilled to hear it! Thanks Jodie. 😊
Tiles look amazing and were reasonably…
Tiles look amazing and were reasonably priced. Tiler said they were great to work with. Will in Exeter was so helpful and reassuring even when I realised I’d picked the wrong date for collection & panicked!! Super service! Thank you
3 March 2023
Reply from CTD Tiles - Exeter
Hi Helen, Thank you for such a wonderful review! Its great to hear that you have had a great experience with CTD Exeter😀! We want your experience to be as faff-free as possible, so that means great products, and great friendly service from the staff! We hope to keep impressing you with the level of service and hope to see you again soon! I will pass your comments onto will and the team at Exeter who will be thrilled to hear it! Thanks Jodie. 😊
Reply from CTD Tiles - Exeter
Good morning, Thank you for the great five stars and the recommendation! ⭐ We’re happy to hear that you’ve had a great experience with CTD Exeter! Our wonderful staff are always striving to go above and beyond when it comes to delivering five star friendly service! I will pass on your comments on to the team at Exeter who will be happy to hear this and we hope to see you again soon! Thanks Gaynor 😀
1st Class Product with a 1st Class…
1st Class Product with a 1st Class delivery service
15 December 2022
Reply from CTD Tiles - Exeter
Hi Barry, thank you for your 5 star review! 😊 It is really great to hear you used our online ordering service💻and everything went as smoothly as possible and the delivery arrived quickly! I will pass your comments onto the web team who will be pleased to hear this! We'd love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Gaynor 😀
Very efficient and friendly service
Very efficient service. They called and texted me as soon as my ordered tiles had arrived. Friendly and helpful staff at store on collection.
24 November 2022
Reply from CTD Tiles - Exeter
Good morning, Thank you for the amazing five stars! ⭐ We’re so happy to hear that you’ve been having a great experience with CTD! Our wonderful staff are always striving to go above and beyond when it comes to delivering five star friendly service! I will pass on your comments on to the team who will be happy to hear this thanks Gaynor😀
CTD Exeter. Fantastic service once again from CTD…
Fantastic service once again from CTD Exeter. All the staff are friendly, efficient and welcoming without being pushy or over zealous on the sales pitch. We've bought several sets of tiles from CTD Exeter and have always had superb service - samples and orders being obtained quickly and phone messages made as stated when they arrive. Many of the wall and floor tiles are of different, and more interesting designs than other, often much larger tile shops, and the lack of a sales pitch is very welcome. All staff at Exeter have been extremely helpful but Taps stands out as being superb over the last experience. Many thanks to all.
8 September 2022
Unprompted review
Reply from CTD Tiles - Exeter
Hi Bob, Thank you for the wonderful review! the staff at the Exeter branch really are a wonderful team, and I am glad to hear that they made sure you were looked after during your visit. I have passed your feedback on to Exeter team who are pleased to hear this! 😀 Thank you for your recommendation, we hope to see you soon, thanks Gaynor.
Brilliant service
Brilliant service - Taps & Will are absolute stars. Not knowing what I needed they were very helpful even to the point of phoning their suppliers to get exact advice.
Would recommend to anyone needing any tiling materials.
After having a difficult day at work they restored my faith in humanity 😎😎
24 June 2022
Unprompted review
Reply from CTD Tiles - Exeter
Hi Bobby, Thank you for the amazing five stars and recommendation! ⭐ We’re so happy to hear that you’ve had a great experience with CTD Exeter! Our wonderful staff are always striving to go above and beyond when it comes to delivering five star friendly service! I will pass on your comments on to the team at Exeter who will be happy to hear this thanks Keeley 😀
Great service and advise from these…
Great service and advise from these guys in Exeter
Explaining the replacement product I needed and good price too!
26 February 2022
Unprompted review
Reply from CTD Tiles - Exeter
Hi Mark, Thank you for the wonderful review! the staff at the Exeter branch really are a wonderful team, and I am glad to hear that they made sure you were looked after during your visit. I have passed your feedback on to Exeter team who are pleased to hear this! 😀 Thank you for your recommendation, we hope to see you soon, thanks Gaynor.
Just more outstanding customer service
This follows on from the review I've posted for CTD Chichester
By 9.00 a.m. on 16th Dec. 2021, my wife and I were en route driving back from Chichester to Devon and a call came through from CTD Exeter confirming our tiles (only ordered via CTD Chichester the previous day) had arrived.
When we arrived in Exeter at lunchtime, it was as if we'd just walked away from one great customer service experience, into another - without a gap.
Our tiles were swiftly located, we paid, and the box was carried to our car.
Again, forgive me for not noting the names of the two staff on site when we called, the gentleman who took the call from CTD Chichester on the 15th was Neil and it was Dave who rang us at 9.00 a.m. on the 16th, who were ALL exceptional.
Once again, and as with the CTD Chichester team, my wife and I were blown away by the fantastic customer service from the CTD Exeter team.
Thank you ALL, so much, CTD Tiles
21 December 2021
Unprompted review
Reply from CTD Tiles - Exeter
Hi Charlie, thank you for your wonderful 5 star review! 🌟 We are really pleased to hear that both the Chichester and Exeter branch could assist you with your enquiry and could help you during your visit with the visit to the branches and both of the teams provided excellent customer service! We hope to see you again soon. We'd also love to see your finished results in our customer gallery at https://www.ctdtiles.co.uk/t-customer-gallery.aspx
Many thanks Gaynor 😊
Reply from CTD Tiles - Exeter
Good Morning, thank you for your 5 star review! 🌟It is really great to hear you used our online service and your order was available to collect, when needed! I will pass your comments onto the Web Team and the team at the Exeter branch, who will be pleased to hear this. Thanks Gaynor 😀
Helpful staff and good follow up service
Popped into CDT Exeter on a Saturday to try and get some tiles for a bathroom project. My wife was due to give birth and so we had some time pressures trying to get the project finished. Spoke to Will and Neil and both were very helpful, assisting us with finding a suitable option. We placed an order and collected the following Tues morning, allowing the tiler to crack on. Unfortunately some of the tiles had arrived damaged, but a quick call to cdt and more were on order without charge. Ultimately, it transpired that we had ordered more than we needed and so i was able to return the damaged boxes for a refund, absolutely no quibbles. It was the same 2 staff that had served us originally and they even carried them in from the car for me. Top service and I will definitely use them again for future projects. Thanks guys.
24 November 2021
Unprompted review
Reply from CTD Tiles - Exeter
Hi James, thank you for your fantastic 5 star review! 🌟👍 We are really pleased to hear the Exeter team were on hand, and provided an excelled customer service as always and were able to assist during your time with us! We are glad to hear you will be seeing you again soon, and congratulations on the little one! 👶 Thanks Keeley.
Amazing staff and even better service!
We went to CTD to get advice for floor tiles for our new extension. Will was excellent, very knowledgable and stopped us from making a mistake with the under tile flooring! Excellent service, our go to place for all our tile needs now! Keep up the good work!
27 October 2021
Unprompted review
Reply from CTD Tiles - Exeter
Hi Sarah, thank you for the wonderful 5🌟 review! Will and the team at Exeter always try to provide you with the best customer experience possible! the staff are experienced and knowledgeable and always on hand to help answer any questions you may encounter. I will pass your comments on to the team who will be pleased to hear this. We look forward to seeing you again, and would love to see your finished results in our customer gallery. https://www.ctdtiles.co.uk/t-customer-gallery.aspx Thanks Gaynor 😀
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