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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often describing the site as fair and enjoyable. However, some customers also noted issues with payment and withdrawals, reporting difficulties in receiving their winnings or experiencing delays. A few other people also felt that the website's odds were unrewarding and that the withdrawal process was complicated by requirements like KYC.

What people talk about most

Website

Reviewers mention ambiguous feedback about the website. Many customers praise it as the "best site ever" for... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the support team as very... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report significant delays and difficulties... See more

Staff

Consumers find staff to be positive. Many reviewers praise the support team for being friendly, helpful, and... See more

Based on these reviews

Rated 5 out of 5 stars

ive been playing on this site for a couple years now its been a roller coaster but its amazing i still come in daily to grab my daily cases and the customer service is amazing

Rated 5 out of 5 stars

Kim has the ability to solve everything fast, professionally and swiftly. One heck of a support member indeed. Much respect to him/her.


Company details

  1. Gambling Service

Written by the company

CSGOLuck are a brand new CSGO site dedicated to providing a fair and reliable skins experience. Players can play on Crash, Roulette, Coinflip, Case Opening and Jackpot.


Contact info

3.9

Great

TrustScore 4 out of 5

629 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ethan

Ethan, MY MAN. Great support fast, quick, and straight to the point.

16 February 2025
Unprompted review
Rated 5 out of 5 stars

Great site, would recommend it.

In overall a great site, i would recommend it by far between all the cs gambling sites. It has a lot of unique things, gamemodes, and the site is legit as far as I know.

16 February 2025
Unprompted review
Rated 5 out of 5 stars

Extremely friendly and helpful customer support

The site didn’t register my crypto deposit after it had just gone down so I didn’t get anything when site was back up but the live support was more than helpful when I explained the situation and solved it fairly quick knowing they’re very busy people

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Really good site with BEST admins and mods

This site is 100% not rigged. EOS blocks can play bad joke with you but there is a times when you or your bot can pull top item from case and that feeling... is really good.
CSGOLuck stuff have a nice year and GOODcsgoLUCK
:)

10 February 2025
Unprompted review
Rated 1 out of 5 stars

straight scammers

straight scammers opened the same case over 100 times lost every time case battles lose every time even win you win its less then you pay so you get ripped off no matter what pathetic your all just out to steal from your users ok clash.gg what losers.

9 February 2025
Unprompted review
Rated 5 out of 5 stars

It was a pleasure

It was a pleasure communicating with the support!
Fast, easy and adequate.
Much love from me

IM NOT A BOT

3 February 2025
Unprompted review
Rated 1 out of 5 stars

Got banned after winning back my money.

I've been gambling on the website for a while, doing ~10$ depos daily, or even multiple times per day, totaling about 120$, I've always been using the bonus system to get an extra 50%-70% "Bonus money" that I can wager 40x and withdraw if my "real money" balance runs out. One of these days I actually managed to win big out of the "Bonus amount", the win totaled about my entire deposit amount over the month so I was pretty stoked. As soon as I hit withdraw to take out my winnings I got hit with a multi-account warning, the account got blocked and without any explanation closed. After begging chat to resolve the situation and at least return me my previous bets that were lost they just refunded my very last deposit (like 5$) and kept me banned.

I highly recommend going somewhere else for gambling, I've run into this exact issue on csgoroll for example since both me and my roommate gamble, but they allowed me to keep my winnings after providing ID, these guys are too lazy to let me prove that I'm not using multi-account and just banned me once I won, obviously just to keep the money, Never got a warning so long as I was depositing, only at withdrawal they decided to ban.

11 August 2024
Unprompted review
Rated 1 out of 5 stars

Shitty site

I've played coin flip game atleast 20 times and have not won a single time the bot always some how wins

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Support

I ran into an issue with an LTC withdrawal on CSGOLuck.com, and honestly, I couldn’t be happier with how their support team handled it. As soon as I reached out, they replied within a minute, not wasting any time.
What really impressed me was how they kept me in the loop the entire time. They updated me regularly on what was happening and made sure to get everything sorted out quickly. I never felt left in the dark, and in the end, they resolved the issue without any hassle.
If you’re looking for a site with solid customer support, CSGOLuck.com definitely delivered. They made what could’ve been a frustrating situation smooth and stress-free. Definitely recommend them!

Shoutout to H3PEY and Kim for making it great.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

support agent Kim

The support i got from Kim was awesome. she did everything to help and listened to what i said instead of giving a copy and paste answer. TYVM

17 January 2025
Unprompted review

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