Csgolotto Reviews 

19
TrustScore 3.5 out of 5

3.5

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3.5

Average

TrustScore 3.5 out of 5

19 reviews

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3.5

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(19)

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Rated 2 out of 5 stars

Tickets not attended to.

I have been using csgolotto for a long time and it has been a good run, I won a 1200$ pot and after 2 days of waiting, I did not receive my winnings. I have had a very satisfying experience with this website until now.

26 July 2016
Unprompted review
Rated 2 out of 5 stars

3 month old tickets not being responded to or acknowledge.... at all.

I've been using the site for a few months now and currently have 2 tickets that haven't been resolved for almost over 3 months (Ticket #'s 364895 [Create date: 3/21/2016] and 298940 [Create date: 3/25/2016). I also created another ticket on 4/14/16 asking about both out of frustration. I've posted to both of those original tickets multiple times asking for any sort of update to get absolutely no reply, not even an acknowledgement. Ticket #298940 has a single item worth around 350, while the other is 10 keys worth around 26-28.

If there was ANY communication (Other than some random trade they sent me a couple weeks back with 2 of my junk items from #298940 that I couldn't even accept because of error 11 & 2) I could atleast give them more stars for trying. The ONLY reason this isn't a 1 star is because outside of these 2 instances, there hasn't been any problems.

In summary, use at your own risk. When their bots are working, the site is great. However, if for whatever reason your deposit gets stuck or lost, you've got a pretty decent shot of not getting any support at all.

25 June 2016
Unprompted review
Rated 4 out of 5 stars

CSGOlotto gave me back my items =)

I got my skins back took 2 months but i got them support was great i was a little douchy with them but they showed me nothing but patcience giving four stars because it took so long but happy with the outcome either way =)

Best regards Hafsteinn

12 June 2016
Unprompted review
Rated 5 out of 5 stars

Why do People complain.

Everyone Who complains Just lost their skins. I played on it for like 1 month now 1ns my skins didnt go in and got stuck at a bot. Simply filled in a ticket with every information they asked and the next day i got it back. Its a legit website. The down part is that they take 10% of the winnings. Happy gambling everyone.

Remember if you cant handle to lose Simply Just dont gamble.

28 May 2016
Unprompted review
Rated 1 out of 5 stars

1.2k stuck in bots - waited 35+ days, now getting banned from support.

So I am one of the unlucky users of the site to have lost over 30-40 trades in bots in total for a 1.2k.. i got resolved most trades, but ended up needing 10-15 more which are the big trades, I have waited patiently for a month or so on the site, but ended up deciding because I felt my ticket is left unhandled, to make a new account with the same issue, waited got answer, where they said the trade is done 7 day prior to ticket. So I decided to close the tickets, and wait on my original answers tickets. Got all tickets closed, and told I was banned for more than 1 account per SteamID. I am really frustrated that I have 1.2k of dollars, that I haven't got back, and properly will never get back again. This support. 1/5 stars.. I am sad.

25 May 2016
Unprompted review
Rated 2 out of 5 stars

Let's see if they're actually going to help...

Game # 75399 -

I "won" and $1100 jackpot, or at least it says so on my screen under player history on the website. The problems are as follows -

I deposited about $90 bucks worth of skins with a jackpot total of $1188.85 ($1100.79 paid to winner, site's cut was $88.06, which is fair), but it says in my game history that the value of the skins I deposited was only $28.02 and the payout of the jackpot was $147.75.

I never saw the skins go into the jackpot, and I was never paid out the winnings, and Steam/csgolotto never sent me back a trade offer for my skins that never showed up in the pot. Opened a ticket 3 days ago, got a response after 2 days requesting more information and pictures, which I complied with (including a detailed list of EVERY skin in the jackpot that was given to someone else that "won," which took a while).

Wondering if they'll pay me the skins I was supposed to win, or have any kind of resolution at all. Will keep this updated with results. Dated 5-21-16.

21 May 2016
Unprompted review
Rated 1 out of 5 stars

Support stopped answering after getting what they wanted.

I also have a really bad experience by the costumer service of this page.

I won a coinflip of around 800 dollar, the game got bugged and was "live" for around 4 days, before they fixed it.
I sent a ticket, got answered 2 hours after, gathered everything they needed to send me my skins and winnings.

Then they suddently stopped answering. And i have been waiting 10days.
I have also opened up another ticket, that they dont reply on.

A friend of mine told me he had to wait 2 months to get answered by support. Does anybody know if people actually gets help by support in the end?

#689379 #761038 These are my tickets if it would do any help.

17 May 2016
Unprompted review
Rated 1 out of 5 stars

Scam site

I was joining a coin flip and I accepted the trade and the site removed me from the coin flip and csgolotto didn't send me back my 100usd.
Pleas don't use csgolotto, you will get scammed.
Worst support in the world. My support ticket is #296339.

16 May 2016
Unprompted review
Rated 1 out of 5 stars

Resend please

PLEASE SAY SOMETHING OVER HERE! IM A STREAMER WITH 10K FOLLOWERS 12K VIEWS! PLEASE ANSWER MY TICKETS SO I CAN START BETTING AGAIN!

9 May 2016
Unprompted review
Rated 1 out of 5 stars

even one star is A LOT for this website.

People are getting scammed by this website more than 100,000 dollars a day.

Maybe a little less

Their support system is so broke that even you submit a ticket as they have asked, sometimes u will get an answer back in less than 30min, sometimes you wont ever get a respond back AT ALL.

Even after you get the respond, they sometimes wont send you back the item that worths the "most" and make you submit another ticket, and they will not EVER respond to you afterwards.

This happened to me 3 times right now, I have opened up two tickets last month still no respond, but then when i open up a respond for "small amounted items" they responded me back in less than 30min.

Those other tickets I have right now worth total of around 8k dollars, and They are still tellling me to wait.


Waiting for a month for a ticket to be solved?

If you are that patient to wait over a month for a lost "skins" or "money"

Feel free to use this website.

Other wise, do not even try to get ur feet in to this website

This website is already a cancer for many people.

4 May 2016
Unprompted review
Csgolotto logo

Reply from Csgolotto

Sean,

Thank you for reaching out, we appreciate your business!

We can assure you that we would NEVER "scam" our players. Providing a quality experience is extremely important to us! Unfortunately, the Steam trading platform can be unreliable at times. When Steam goes down, trades will fail. There's nothing we can do about it. What we can do, however, is provide great customer service to make sure those failed trades get back to the rightful owners (as you stated, sometimes in less than 30 minutes).

It sounds like one of your tickets may have fallen through the cracks. You should never have to wait weeks for a ticket response. Please reply with your ticket number and we will look into it right away!

Thanks,
The CSGOLotto Team

Rated 2 out of 5 stars

Crap support system!

CSGOLotto.com has a fair and fun coin flip gambling game. Here is the problem, BOTs will frequently eat the betters skins and when a ticket has been made the support system takes upwards of 4 months to return. It is a fun with the worst support system I have seen in my days. P.S. still waiting on my hyper beast, fuel injector, howl, dragon lore, bayonet doppler sapphire, and 17 keys.

23 April 2016
Unprompted review
Csgolotto logo

Reply from Csgolotto

Our bots don't 'eat' the trades. What happens is Steam will go down, and trades will fail. We have multiple failsafes in place to auto-resend trades when Steam comes back online, but Steam is very unpredictable and sometimes it doesn't work.

Please provide your ticket number and we will look into it right away!

Rated 1 out of 5 stars

Poor

Lost 320$ in items, a bot ate my skins and support never answers me.

Been waiting for weeks.

I would recommend people to bet somewhere else.

15 April 2016
Unprompted review
Csgolotto logo

Reply from Csgolotto

Luka,

Thank you for reaching out. Please provide your ticket number and we will look into it right away!

Rated 1 out of 5 stars

CsGoLotto took my money

I put in a bet for approximately $50 about 30-40 days ago.

The bet never showed up on their list, and my skins were never returned. How is this acceptable?

Who owns CSGOLOTTO? How can I find them? What is a phone number? What is a name? What is a street address? I'd like to talk to see someone in-person to try to treat me the way they are doing it over the internet.

14 March 2016
Unprompted review
Csgolotto logo

Reply from Csgolotto

We are very sorry to hear this! It sounds like Steam may have gone down while you were entering your trade, which caused the items to not be returned to you.

Please submit a support ticket on our site and we will correct the issue right away!

Rated 1 out of 5 stars

Rigged website

Just rigged here. W8 2 month for my skins

11 March 2016
Unprompted review
Csgolotto logo

Reply from Csgolotto

Please submit a ticket on our site with all required information. If a refund/return is needed, we will be happy to do so!

Rated 1 out of 5 stars

Rigged site.

I won a couple of bets on the site, got my skins, then tried to bet again, won again - now im on day 3 without my skins.
Support has already gotten 2 tickets with a shitton of info.
Mods/admins just sit on the site and gamble, no one takes a look in the support direction. I guess this is how you make money, by stealing skins.

29 January 2016
Unprompted review
Csgolotto logo

Reply from Csgolotto

We would never 'steal' skins from our players. Our primary goal is to provide a fun and reliable trading platform that our users can feel comfortable playing on. Please provide your ticket numbers and I will look into them personally!

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