Haven't had any major issues on this website, both withdrawls and deposits were processed fast and without hassle. The rewards system is quite generous as well if you play.
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Review summary
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What people talk about most
Reviews shaping this summary
Hello csgogem i did a purchase Yesterday of 10 coins and have not got my 10 coins and its saying manual hold and my money has been taken from my card, pls respond so I Can get my coins.. I would like... See more
Company replied
Amanda was by far the most supportive, engaging, and helpfully prompt yet sincere support staff I've worked with so far. Super reassuring even when I ended up being at fault as per the root of my is... See more
Company replied
To be honest, we are talking about a gambling site at the end of the day so its always a risk if youre having fun adult entertainment. That being said have had not just tons of fun but some MASSIVE wi... See more
Company replied
Company details
Written by the company
GSGOGem is the best way to upgrade your CS:GO skins. Choose from preset multipliers or go for a custom item!
Contact info
Voukourestiou 25, 3045, Limassol, Cyprus
- support@csgogem.com
- csgogem.com
3.5
Average
284 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Site is fully bad
Site is fully bad, the 90 of all online players are bots, the houseedge is miserable, if you win big u can get banned
13 August 2026
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear about your experience. We understand your concerns, but the claim that most players are bots or that accounts are banned for winning is not accurate. Our games operate under a provably fair system, and outcomes are not adjusted based on a player’s results or winnings.
If you have specific games or activity you believe were unfair, please reach out to our live-chat support so our team can review them with you.
- Gary
had my deposit fixed within a minute of…
had my deposit fixed within a minute of sending support a message
12 August 2026
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear our team could get your deposit issue sorted within a minute, we appreciate it 😊
- Gary
Fake giveaways and players - what a SCAM…
Fake giveaways and players - what a SCAM!
11 August 2026
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear you feel this way. Our giveaways and player activity are not fabricated, and we take concerns about transparency seriously. If there’s a specific giveaway or account activity you believe was misleading, please reach out to our live-chat support so our team can look into it.
- Gary
awesome experience
6 August 2026
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! We're really glad to hear you had an awesome experience
- Gary
Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear Nek took great care of you, we’ll make sure he sees your kind words 😊
- Gary
best when u withdraw ggs
30 July 2026
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! We're glad to hear your withdrawal went smoothly. We appreciate your support and hope you continue enjoying your time on CSGOGem
- Gary
MADE WITH BOTS AND SCAMS! NEVER SPEND YOUR MONEY THERE
This is a scam, a BIG SCAM! fake cases rolling with massive wins... you can even join! everything is made with bots which win every slot but not you. i have played many other platforms, this is by far THE BIGGEST SCAM THAT IVE EVER SEEN!!
26 July 2026
Unprompted review
Reply from CSGOGem
Hello,
We're sorry to hear you feel this way. The claim that our games are operated by bots or that outcomes are manipulated is incorrect. All games on CSGOGem use a provably fair system, where results are generated randomly and can be independently verified using the provided seeds and hashes. Bots do not receive preferential treatment or influence game outcomes.
If there's a specific game or result you'd like us to review, please reach out to our live-chat support. We'll be happy to explain how the provably fair system works and look into any concerns you may have.
- Gary
Spam Site
This website is pure scam, once i deposited my skins and then did their kyc they instantly banned me and won't even return my skins to me....Pure Scammers
26 July 2026
Unprompted review
Reply from CSGOGem
We're sorry to hear about your experience. Account restrictions are never related to deposits or winnings. Permanent restrictions are only applied when our security or compliance systems detect inconsistencies during the verification process.
Please note that deposits made prior to verification are automatically refunded through the original payment method whenever applicable. If you believe your case requires another review, please reach out to our live-chat support, and our team will be happy to assist you.
- Gary
Support is great and fast
Support is great and fast, everything works quick and fine, dont lose money that you cant afford to lose guys.
23 July 2026
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! We're glad to hear our support was fast and that everything worked smoothly for you. We also appreciate you encouraging others to gamble responsibly.
- Gary
Not worth it.
I have had some big wins but im gonna be honest I don't quite trust the fairness system. For example; I just did 11 crazy mode 3v3 battles and didn't win a single one meaning if it truly is a 50/50 chance to win I just rolled a 1/2048 being as though I lost 11 times in a row. It is a gambling site so I cannot be too mad at losing as I went in expecting to lose but still that is ridiculous. All in all I've lost much more than I've ever won so all I gotta say is if you do want to gamble go to a actual casino, or even an online casino with blackjack that has real dealers or better yet just don't gamble at all. Also juicy even though you yinked my money (kinda) your still a goat.
15 July 2026
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear about your experience. We understand how frustrating a streak like that can feel, but even unlikely outcomes can occur naturally in random systems. All battles on CSGOGem operate under a provably fair system, meaning every result is generated independently and can be verified using the provided seeds and hashes.
We appreciate your honest feedback and are glad you still shared your overall thoughts. If you’d ever like help reviewing your battle history or verifying specific results, please reach out to our live-chat support.
- Gary
good worker Nek
thanks alot. had big problem with payment and an issue, Nek sorted it for me good guy and profesional
15 July 2026
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Great to hear Nek could sort everything out for you professionally, we really appreciate the kind words 😊
- Gary
they ban you once you win
they ban you once you win
this site is a pure scam as they will just ban u once u try to withdraw, tried to contact support - they did absolutely nothing. just awful
1 July 2026
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear about your experience. Please note that account restrictions are never related to winnings or withdrawal requests. They are only applied when our security or compliance systems detect issues that require action in accordance with our policies.
We understand how frustrating this can be, and we’d be happy to review your case. Please reach out to our live-chat support, and our team will take another look and provide any clarification available.
- Gary
lovely site fast withdraw and good cases
9 July 2026
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear you’re enjoying the fast withdrawals and our cases, we appreciate it 😊
- Gary
used over 150 dollars and havent won one
24 June 2026
Unprompted review
Reply from CSGOGem
ello,
We’re sorry to hear about your experience. We understand how frustrating it can be when luck isn’t on your side. Please note that all games on CSGOGem operate under a provably fair system, meaning every outcome is random and can be independently verified.
While extended losing streaks can happen due to variance, they are not influenced by the amount you’ve deposited or played.
If you have any questions or would like help reviewing your game history, please reach out to our live-chat support, and our team will be happy to assist.
- Gary
Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear you've had a good experience with the site and our 24/7 support 😊
- Gary
very good support
19 June 2026
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear you had a very good experience with our support.
- Gary
quick and fast support
18 June 2026
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! Glad to hear our support was quick and fast.
- Gary
shittiest website every
shittiest website every, i dont recommend. 1 star!
3 June 2026
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear that you feel this way. If there’s a specific issue that led to your experience, please reach out to our live-chat support so we can review your case and better understand what happened.
- Gary
Company is using a Ponzi scheme to mislead
Company is using a Ponzi scheme with their reward system by showing much higher rewards than what are available to most players. Deceiving them about what they will unlock on their next reward case
Following up- it's a really easy fix. Just show the rewards that are in that tier instead of some hyper exaggerated rewards that you will not get. And why are you lying on trust pilot saying that you guys do not change the values of the cases when my level 80 case has a top item of 59 coins but the preview when I was level 79 showed top item for 540 coins. 480 coins is huge difference. No transparency at all from this unregulated gambling site.
29 May 2026
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear that you feel this way. Our rewards system is designed to be transparent, and the contents and odds of reward cases are displayed to users before they are opened. Rewards are not altered based on account status, activity, or spending.
We appreciate feedback regarding how rewards are presented, and we’re always looking for ways to make progression and unlocks clearer for all users.
If there’s a specific reward or case you believe was misleading, please reach out to our live-chat support, and our team will be happy to review it with you.
- Gary
Typical scam tactics
Typical scam tactics
Scammed me for 741c which is about 444$. Once you win on the site, they just ban you.
I had completed KYC a long time ago almost a year, sumsub handles their KYC so personal details dont get leaked but when they ban they cant provide any policy & any proofs of the ban. For me it was "user failed KYC" but while chatting with live agent they said their staff check personal KYC documents and deny them before ban, so not only its scam but they also steal private details. They dont have anything else to ban you with so their typical scam tactics works like this, you can even see their gambling license, how shady it is.
Edit:
Their response is just like copy paste but i caught them admitting in site support chat that their staffs checks the KYC documents (personal details) and not Sumsub as I was already verified with Sumsub and my KYC is rock solid in other sites which have same Sumsub as their 3rd party KYC verfication.
4 June 2026
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear about your experience. Please note that account restrictions are never related to winnings or account balances. They are only applied when our security, compliance, or verification systems identify issues that require action.
We would also like to clarify that identity verification is handled through Sumsub, a trusted third-party provider, and user data is processed in accordance with strict privacy and compliance standards. Account decisions are not made arbitrarily, nor are personal documents used for any purpose other than verification and regulatory compliance.
If you believe there has been a misunderstanding regarding your case, please reach out to our live-chat support, and our team will be happy to review the situation with you.
- Gary
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