Haven't had any major issues on this website, both withdrawls and deposits were processed fast and without hassle. The rewards system is quite generous as well if you play.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Hello csgogem i did a purchase Yesterday of 10 coins and have not got my 10 coins and its saying manual hold and my money has been taken from my card, pls respond so I Can get my coins.. I would like... See more
Company replied
Amanda was by far the most supportive, engaging, and helpfully prompt yet sincere support staff I've worked with so far. Super reassuring even when I ended up being at fault as per the root of my is... See more
Company replied
To be honest, we are talking about a gambling site at the end of the day so its always a risk if youre having fun adult entertainment. That being said have had not just tons of fun but some MASSIVE wi... See more
Company replied
Company details
Written by the company
GSGOGem is the best way to upgrade your CS:GO skins. Choose from preset multipliers or go for a custom item!
Contact info
Voukourestiou 25, 3045, Limassol, Cyprus
- support@csgogem.com
- csgogem.com
3.5
Average
284 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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i deposited 50 coins and turned it into…
i deposited 50 coins and turned it into 400 coins. i tried to withdraw and i got prompted with kyc, which is perfectly reasonable. but as soon as i submitted it i got perm banned for user kyc failed.. i contacted support and they dont even know why i was banned, they refused to give a refund. this site is a big scam, once you win big, you get banned.
11 November 2025
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear about your experience. Please note that account restrictions are never applied based on winnings or luck, all results on CSGOGem are provably fair and can be independently verified.
Permanent bans only occur when our compliance or verification systems detect inconsistencies during the KYC process. Deposits made before verification are never lost, as funds are automatically refunded if the account cannot be verified.
Please reach out to our live-chat support so our team can review your case and confirm the refund status.
- Gary
They robbed me
I made KYC and it failed for some reason even tho it was my real id and face but they banned me and didnt let me do that again even though i deposited over 5k on the site and withdrawn less than 2k
17 June 2025
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear about your experience. Please note that account restrictions after a failed KYC are never related to balance or withdrawals, but rather to compliance issues detected during the verification process. Our KYC provider may reject submissions if any irregularities or mismatches are found, even when the ID appears valid.
We completely understand your frustration, especially given your deposit history. Please reach out to our live-chat support, and our compliance team will review your case to ensure everything was handled correctly.
- Gary
Don't Bother With This Site
Deposited over $35 dollars on this site. I thought, maybe I'll get verified so I could use this site more compared to Skin Club. Once I submitted my license and selfie, I was rejected and automatically banned. Now I don't have access to my account and my balance. It doesn't look like I'm the only one that has this issue either.
Do yourself a favor and stay far away from this site.
10 November 2025
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear about your experience. Please note that account restrictions after KYC are never related to deposits or winnings, but rather to verification inconsistencies detected by our compliance systems. In such cases, if the verification fails, any deposited funds are automatically refunded through the same payment method used.
We understand how concerning this can feel, and we’d be happy to review your case to confirm the refund status. Please reach out to our live-chat support, and our team will assist you directly.
- Gary
Good service
10 November 2025
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! We're glad to hear you had a good experience with our service 😊
- Gary
Nothing bad to say about this site
Nothing bad to say about this site. Never had any issues with deposits or withdraws, their rewards are way better in my opinion than most/all competitors. Would love to see a few more gamemodes added still a goated site.
10 November 2025
Unprompted review
Reply from CSGOGem
Hey,
Thanks a lot for your detailed review! We're really glad to hear you've had such a smooth experience with deposits, withdrawals, and rewards, that means a lot to us.
We appreciate the feedback about adding more gamemodes too, it's something our team is actively exploring
- Gary
Tough everything was fine unitil they…
Tough everything was fine unitil they asked for my ID. I gave them and then the next day I got banned bcs my ID was "smt" I asked them what's wrong they told me: " about your ID we talked with admins " " we cant tell you, sorry u are permanently banned "
31 October 2025
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear about your experience and understand how frustrating that must feel. Please note that account restrictions after KYC are never applied without review, they only occur when our compliance systems or verification provider detect inconsistencies that prevent us from confirming identity validity.
We completely understand the disappointment, especially when no detailed reason can be shared publicly due to privacy regulations. Please reach out to our live-chat support, and our team will recheck your case to ensure everything was handled properly.
- Gary
no vip perks for highrollers
if anyones going to be honest in these reviews its me, im down hundreds of thousands on gem, they have very little vip perks, no lossback, just nothing despite that the sites great but if youre highrolling your money is better off somewhere else.
10 November 2025
Unprompted review
Reply from CSGOGem
Hey,
Thank you for taking the time to share such an honest review. We really appreciate your feedback and your continued support, it means a lot to us.
We understand your point regarding VIP perks, and while our system currently focuses on fairness and transparency for all users, we’re continuously reviewing ways to improve rewards for loyal players. Your feedback will be shared with our team.
- Gary
Amazing cs2 case unboxing website
Been playing on there for over a year now never had problems and we always are have to check the probably fair!
10 November 2025
Unprompted review
Reply from CSGOGem
Hey,
Thanks for the awesome review! We’re really happy to hear you’ve been with us for so long and appreciate that you value our provably fair system, it’s the core of what keeps CSGOGem transparent and fun
- Gary
great gem experience
used this site for a few months now and of course theres losses but great wins also seems that theres actual good hits quiet often
10 November 2025
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! We’re glad to hear you’ve been enjoying your time on CSGOGem, wins and losses are all part of the fun, and it’s great to know you’re hitting some good ones too
- Gary
lara and gary v nice ppl got my card…
lara and gary v nice ppl got my card problem sorted instantly very polie also!!
9 November 2025
Unprompted review
Reply from CSGOGem
Hey,
That’s great to hear! We’re really glad Lara and I could help you sort everything out so quickly, thanks for the kind words 😊
- Gary
Quick and Helpfull
9 November 2025
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! We're happy to hear our team was quick and helpful 🙌
- Gary
Gary
Gary, same situation with 2000 coins refund, support said if I ever again will try to contact them about this situation they will ban me from support, this can’t happen why you banning people who wants to get their money back omg
9 November 2025
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear about your frustration, that’s certainly not the experience we want for our users. Please note that our support and compliance teams only limit conversations when a case has already been fully reviewed and concluded, to prevent repeated discussions of the same issue.
That said, if you believe new information or proof is available regarding your refund, please reach out to our live-chat support and our team will be glad to recheck your case.
- Gary
Great customer support
Great customer support, fast response and great help!
8 November 2025
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your kind words! We're glad to hear our support team was able to help you quickly 😊
- Gary
Its basically a scam
Its basically a scam. If you try to deposit without doing the KYC you get perma banned and you wont ever see the money again even if they say they sent a refund. Just play on diffrent sites.
7 November 2025
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear about your experience. Please note that deposits made before completing KYC are never lost or withheld, in such cases, our payment provider automatically returns the funds if the account cannot be verified.
KYC verification is a mandatory compliance step required to keep our platform secure and meet regulatory standards. If you believe your refund hasn’t reached you yet, please reach out to our live-chat support so we can check your transaction and confirm its status.
- Gary
Lovely support 10/10
7 November 2025
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! We're glad to hear you trust and enjoy CSGOGem
- Gary
trustworthy website.
5 November 2025
Unprompted review
Reply from CSGOGem
Hey,
Thanks for your review! We're glad to hear you find CSGOGem trustworthy, we appreciate the support!
- Gary
5 star reviews r all fake bits with…
5 star reviews r all fake bots with only 1 review all.the 1 star are real people so with knowing that this place actually has over 90% 1 star .... avoid like plague
5 November 2025
Unprompted review
Reply from CSGOGem
Hey,
We understand your concern, but we can assure you that all reviews on our Trustpilot page are authentic submissions from real users. We don’t use bots or paid reviews. Every comment, whether positive or negative, helps us improve our platform.
We appreciate everyone who takes the time to share honest feedback, and we’re always available through live-chat support if you have any questions or issues you’d like us to review directly.
- Gary
I was hacked with 2000 coins in my…
I was hacked with 2000 coins in my account, thankfully withdrawal was on manual hold so I contacted support ant they said to change password put 2fa to protect account and do kyc, and they said after I do kyc all 2000 holded coins will be refunded back to my account after kyc, so I trusted them I did kyc and got permanently banned but after chatting with support I was unbanned and the worst part the 2000 coins was sent to hacker adress immediately after kyc was approved, they said it not gonna happen but it did, I conacted support yesterday about this situation they said it was my fault but it’s 10000% procent their fault because they promised me that coins withdrawal will be canceled even got photos of chat with support agent Lara, and today also contacted support but waiting from 11am answer from admin but still no answer….
4 November 2025
Unprompted review
Reply from CSGOGem
Hello,
We’re truly sorry to hear about your experience and understand how upsetting this situation must be. Please note that once a withdrawal is placed on manual hold, our system prevents it from being processed until verification is complete, funds are never released intentionally to unauthorized accounts.
That said, we’d like to take a closer look into what happened after your KYC approval. Please reach out to our live-chat support, and our compliance team will review your chat history and transaction records to ensure this is fully investigated.
- Gary
Banned the moment you try to verify your account
The moment you try to verify you account by send your KYC application you'll get rejected and banned .
The support will tell you you don't comply with their terms of service (with explanation of witch) and that the action is irreversible.
1 November 2025
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear about your experience. Please note that account restrictions are never applied automatically upon verification, they only occur when our compliance systems or KYC provider detect inconsistencies in the submitted information.
We completely understand how frustrating this can feel. Please reach out to our live-chat support, and our team will review your case in detail to ensure everything was handled properly.
- Gary
It's too bad they stole my money
It's too bad they stole my money. After I put in 5.12 euros and won myself up to about 15 euros, they first asked me to put my ID in this sceam and they stole money.
4 November 2025
Unprompted review
Reply from CSGOGem
Hello,
We’re sorry to hear about your experience. Please note that CSGOGem never withholds or removes user funds without cause, any verification request is part of our standard KYC and compliance process, required to keep the platform secure.
We’d be happy to review your case and ensure everything was handled correctly. Please reach out to our live-chat support so our team can assist you directly.
- Gary
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