500 Casino Reviews 954

TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide selection of games available and the attractive appearance of the site. Reviewers often highlight the ease of creating an account and the instant nature of crypto deposits and withdrawals. The support team is frequently praised for being helpful, fast, and responsive, with some describing the customer service as excellent and of the highest value. However, a significant number of people express dissatisfaction, raising concerns about the fairness of games and RTP. Some users report issues with account bans without clear reasons and a complete lack of wins, suggesting that slots do not pay out as expected. There are also complaints about unhelpful live chat support, with some customers experiencing locked accounts and difficulties with fund withdrawals after making deposits.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website, with many expressing extreme dissatisfaction, citing... See more

Payment

Users describe ambiguous interactions with payment, with some reviewers reporting easy and quick deposits and... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the support staff as... See more

Product

Consumers find the product to be ambiguous, with some reviewers praising the vast amounts of slots, sports... See more

Price

Clients share negative opinions on price, with many reviewers expressing significant dissatisfaction over... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Had a few wins which is nice . Game selections are great. Instant withdrawals . Although sometimes the games take a lot without giving a win. But definitely an alright site. Pleased so far

Rated 2 out of 5 stars

scammer website, fake rtp, and bannes account for no reason, and they don't do nothing about it

Company replied

Rated 4 out of 5 stars

I’ve been playing on CSGO500 for a while and really enjoyed it. The site feels modern and easy to use, with plenty of games and betting options to keep things interesting. Deposits went through in... See more

Rated 4 out of 5 stars

very good casino, but one very big problem! as I had just won over 250.000kr I easily wasted the first 50.000kr. while I still had 200.000 left, as an addict I instantly went to dice, keep in mind I... See more


Company details

  1. Gambling Service

Written by the company

One of the oldest CSGO & Crypto Casinos. Gamble with skins, real money, BTC, ETH, XRP, BCH, XLM & more. 3000+ slots, live games, sportsbetting & unique house games.


Contact info

2.9

Average

TrustScore 3 out of 5

954 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great casino!

Great casino with many options to deposit and withdraw. High amounts and quick respond from support. No issues at all during years of gameplay here.

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Great casino

Great casino, Has one of the Best sportbets promos that I have seen, highly recommended✍️

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Best Online Casino !!

I recently had the pleasure of playing at 500Casino, and I must say it exceeded all my expectations. The user interface is incredibly intuitive, making navigation a breeze. The variety of games is impressive, catering to every taste and preference. What truly sets 500Casino apart, though, is the outstanding customer service. Any queries I had were promptly addressed, and the support team was both professional and friendly. The seamless transaction process and generous bonuses added to the overall fantastic experience. 500Casino has truly set a high standard for online casinos, and I can't wait to return for more thrilling moments!

10 July 2024
Unprompted review
Rated 1 out of 5 stars

Forced me to play slots

I deposited 2000usdt on 500casino to place a bet. I was very surprised that I cant place any bets. I asked support and they accused me in sportsbook abusing (whatever this means). But the most interesting thing is that I cant withdraw my deposit without playing slots. Im never plays slots and dont want to start, but they said “we are not exchange”. As result I lost 360$ to hit the stupid wager requirement.

27 June 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

As you were informed in the ticket, we have strong reasons to believe you are connected to a network of sportbetting abusers, therefore we can't offer you access to our Sportsbook feature.

To withdraw, you will have to turn over your deposit once, as per our rules.

Rated 1 out of 5 stars

Bonuses have 45x wagering

Bonuses have 45x wagering. Every bonus you win or receive has these predatory "small prints".
It's very hard just to get a bonus and cash it out.
Everything is made as hard as possible.

5 June 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

It's industry standard that bonuses have a wager or turnover requirement attached, otherwise it's just free money.

40x is a good median value that gives users about a 20-25% chance to finish the wager requirement.

Rated 1 out of 5 stars

I am extremely disappointed with their customer support

I am extremely disappointed with their customer support.
The agent I interacted with was not only unhelpful but also unprofessional and rude.
I contacted support with an inquiry about their trading system. I've been trading CS Skins since 2016 and wanted to know more information about a specific topic “Their P2P Trading System”. Instead of assisting me or trying to understand the problem, the agent immediately insisted that the issue was on my end without offering any useful solutions or explanations. Even though I didn’t note that I’m concerned, I just had a simple question.
When I expressed my concern that he might not fully understand the issue, he became defensive and accused me of being disrespectful. This is not the kind of response any customer should receive when seeking help. To make matters worse, he then blocked me from further communication with customer support, leaving my question unanswered.
I expect better from a company like CSGO500. Customer support should be about helping and supporting customers, not shutting them down and being rude. This experience has left a very negative impression, and I hope the company takes steps to improve their support services.

Agent name: Powersl1de

3 June 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

Thank you for the feedback.

We will address this internally. I'm sorry for the bad experience.

Rated 2 out of 5 stars

Not a good casino!.

Not a good casino!.. More deposits almost never win. There is much better sites then this. Like qbet or manga there i win always!!!! . No chanche to win... Here. Only posituv thing fast payout. About 1 minThat all.. 😕

28 May 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

Hello,

You should be aware of the fact that both winning and losing are probable outcomes of gambling and it's hardly connected to the platform you play on.

All of our games are random certified and provably fair and the slots are sourced from reputable providers that you can find everywhere. This attributes your unlucky gambling sessions to just luck.

Better luck next time,

Rated 1 out of 5 stars

600 eur on 12 different deposits, gone in 10 minutes each

600 eur, 12 different deposits over 3 days, not a single session was longer than 10 minutes. bets were 0.20-0.30eur
never have i had so many bad sessions in a row,
they have good rewards tho. just rating this from my own experience

26 May 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

I'm sorry you had a bad session.

You should be aware of the fact that all the slots that we provide are from reputable providers and they're the very same slots on any website you play.

Both winning and losing are probable outcomes in gambling.

Better luck next time.

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