500 Casino Reviews 954

TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the wide selection of games available and the attractive appearance of the site. Reviewers often highlight the ease of creating an account and the instant nature of crypto deposits and withdrawals. The support team is frequently praised for being helpful, fast, and responsive, with some describing the customer service as excellent and of the highest value. However, a significant number of people express dissatisfaction, raising concerns about the fairness of games and RTP. Some users report issues with account bans without clear reasons and a complete lack of wins, suggesting that slots do not pay out as expected. There are also complaints about unhelpful live chat support, with some customers experiencing locked accounts and difficulties with fund withdrawals after making deposits.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website, with many expressing extreme dissatisfaction, citing... See more

Payment

Users describe ambiguous interactions with payment, with some reviewers reporting easy and quick deposits and... See more

Customer service

Customers had ambiguous experiences with customer service, with many reviewers praising the support staff as... See more

Product

Consumers find the product to be ambiguous, with some reviewers praising the vast amounts of slots, sports... See more

Price

Clients share negative opinions on price, with many reviewers expressing significant dissatisfaction over... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Had a few wins which is nice . Game selections are great. Instant withdrawals . Although sometimes the games take a lot without giving a win. But definitely an alright site. Pleased so far

Rated 2 out of 5 stars

scammer website, fake rtp, and bannes account for no reason, and they don't do nothing about it

Company replied

Rated 4 out of 5 stars

I’ve been playing on CSGO500 for a while and really enjoyed it. The site feels modern and easy to use, with plenty of games and betting options to keep things interesting. Deposits went through in... See more

Rated 4 out of 5 stars

very good casino, but one very big problem! as I had just won over 250.000kr I easily wasted the first 50.000kr. while I still had 200.000 left, as an addict I instantly went to dice, keep in mind I... See more


Company details

  1. Gambling Service

Written by the company

One of the oldest CSGO & Crypto Casinos. Gamble with skins, real money, BTC, ETH, XRP, BCH, XLM & more. 3000+ slots, live games, sportsbetting & unique house games.


Contact info

2.9

Average

TrustScore 3 out of 5

954 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

They blocked my account with balance

I ended up creating two accounts with the same name and address because I forgot the old one... and then I recovered it, but the site blocked both my accounts and I didn't know about it... and even though it was blocked, my account can receive deposits. I deposited 85 dollars to buy a CS2 skin, but when I tried to buy it they told me that my account was blocked, I asked to delete my old account, but they didn't bother to help and simply ended the service... total lack of professionalism with a site user, score 0. I wouldn't recommend it even to my worst enemy. user ryhope111

27 March 2025
Unprompted review
500 Casino logo

Reply from 500 Casino

Use of multiple accounts to bypass your limits is against the Terms of Service. Please stop trying to abuse our service so that you would not have to deal with such issues.

Rated 1 out of 5 stars

Just avoid at any costs.

Just avoid at any costs.
Most rigged bookmaker I have ever used. Cannot get any bonuses even playing on low bets. Spinning with help feature seems impossible as well. Just eating money. Csgo500 do not forget to type back some bs excuse as usual and then delete this review as you always do :D hope you choke on this money, scammers

18 March 2025
Unprompted review
Rated 1 out of 5 stars

S C A M

if you want to get something out after countless deposits on their scam site, then look other site where to play.
Ultra scam housegames, countless screenrecords on site to show how fake it is.
Purest example is roulette where you can lose 35x in a row betting against 1c or house!

SUSPECT YOUR GAMES ARE PLAYED, LOAN BUSINESS IS REPORTED SO GET YOUR ASS CHEEKS OPEN KID

DONT DEPOSIT ON THIS SITE-HIGHER RANK MEANS YOU WILL BE HAVING LOSESTREAKS FOR MONTHS

!!!! 500 CASINO OFFERS SERVICES WITH EXPIRED Curaçao GAMBLING LICENCE !!!
They cant offer gambling without new licence (KYC NEEDED) OR YOU CAN SUE THEM LATER FOR SERVICES WHAT ARE NOT REGULATED

19 February 2025
Unprompted review
500 Casino logo

Reply from 500 Casino

We understand that losing streaks can be frustrating, but all our games operate with industry-standard RNG (Random Number Generator) technology to ensure fairness and randomness. We take game integrity seriously and encourage responsible gaming at all times.

Additionally, all of our house games are provably fair, meaning you can independently verify that every round has been completely random and untampered with. Transparency is a top priority for us.

If gambling is no longer enjoyable for you, or if you feel you are exceeding your limits, we strongly encourage using our self-exclusion options. You can also contact our support team, and we’ll be happy to guide you in the right direction for assistance.

Rated 1 out of 5 stars

sport betting scams..

sport betting scams... dont ever bet on Over/under VAR guys. i spent and pissed away so much money on that site. and then i finaly win some.. and the casino find loop holes in there TINY rule set. so they can take it away :D Bet was O 0.5 VAR. my bet lost. becuase the reff ddint show a STUPID box with his hands.

VAR was still being used to cancel a Penalty, due to a offside beforehand. But that ddint count, becuase the reff ddint make a box with his hands in the air. dumest shit i ever heard. so a penalty will only count if the coach do jumping jacks meanwhile? or how am i getting theese rules? dosent make sense. a knock out in boxing only counts if the person goes to sleep?..... madeup rules to save money. such a scam. i will never recomend this site for anyone.

5 March 2025
Unprompted review
500 Casino logo

Reply from 500 Casino

We understand that losing a bet can be frustrating, but we want to clarify that your bet was settled correctly according to our clearly stated rules.

As outlined in our Sportsbook Terms of Service (Section 1.35), a VAR decision is only officially recognized when the head referee makes the VAR signal (drawing a box in the air) or checks the incident on the on-pitch review screen. In your case, while VAR was used to cancel a penalty, the referee did not make the official VAR signal, meaning it did not meet the criteria for a successful "Over 0.5 VAR" bet.

We encourage all players to review our betting rules to ensure a full understanding before placing bets. If you have any further questions, our support team is happy to assist

Rated 1 out of 5 stars

Progressively Getting Worse

When I joined 500 three years ago it was truly the best casino experience you could have. Great promotions, dozens of game providers and a friendly community.

Fast forward to 2025 and every week that passes the experience becomes worse.

What's changed for the worse recently:

Sports experience points reduced by half (from 200% to 100%)

RTP reduced on some games, all of Play'n Go now at 94%

Weekly rakeback reduced by 15-20%. They did this on the sly and only admitted it once confronted by members in chat

Removal of ELK and Quickspin Games

Removal of Action Spins on all Nolimit games (refused to answer why on live chat even though all other casinos still have this feature)

Removal of all Thunderkick games a few days ago

When speaking with support, if you mention something negative you are met with the 'Can I help you with anything else' reply.

The only real positive now is the Discord community. But even there members are sharing other casinos to play at.

20 February 2025
Unprompted review
500 Casino logo

Reply from 500 Casino

The overall rewards system has become more rewarding once daily cases were introduced regardless of the change in weekly bonus.

While the Sportsbook stopped generating double XP, Sportsbook bets now generate rakeback which wasn't the case before.

We remove providers or features of game providers that do not meet a certain criteria for us.

We currently offer the highest RTP provided by Play'N GO for all of their games. You can check the RTP of each game accurately when you open it and check the info of the game as the values on our Page have not been all updated, we will work on updating these values as soon as possible.

Thank you for your feedback!

Rated 1 out of 5 stars

Scammy casino => sucking your money and…

Scammy casino => sucking your money and makes you poor, killing your mentally heath!
Don't gamble! Check all 1-2 stars reviews - people are says truth about them!

30 December 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

Hey there,

All house games offered are provably fair.

Slots come as is directly from the provider.

All slots we have are enabled with the highest RTP that comes from the provider. However, slots are extremely volatile in nature.

Play only for entertainment and only play with what you can afford to lose.

You are at a Casino, you're not investing money.

Rated 1 out of 5 stars

Guys Stay Away! Don't gamble here!

Scammers! They just rob you instanly when you deposite! Impossible to win! Also they lied about cristmas raffle... what a clowns... anonymous profiles won a 100k, 50k and 25k ahahha!
Guys Stay Away! Don't gamble here! They are scammers! If you somehow win a lot - they just blocked your profile and that's it! Just look what is Curasao licency... it's a joke...

30 December 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

Anyone can set their profile to anonymous and 5000 winners were all paid out.

All house games are provably fair and all slots come directly from providers and cannot be manipulated in any way.

Rated 5 out of 5 stars

One of the ones I trust .

One of the ones I trust .

I like this site .

I believe it's fair and trustworthy.

Had good wins and losses of course .

Play here regularly no issues

26 December 2024
Unprompted review
Rated 1 out of 5 stars

Full on rigged

Full on rigged. I’ve made 7 deposits on this site and each one has gone without ever being a penny higher than what it started as. Each 1 was a complete loss from the first spin. Never have I ever played at a casino that has screwed me over on each deposit without even giving me a little win to keep me going for a bit. A complete trash pile

22 December 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

Hey there,

Slots come as is directly from the provider.

All slots we have are enabled with the highest RTP that comes from the provider. However, slots are extremely volatile in nature.

Please take advantage of the self-exclusion feature whenever you feel frustrated as that usually never leads into a good outcome.

Play only for entertainment and only play with what you can afford to lose.

Rated 1 out of 5 stars

Avoid it's a pure scam

Scripted casino, full controlled by owner and his puppets, you never win here, and don't trust their rtp 95% it's such a lie... they are frauders! Owner is not even public person! Casino with Curacaos licensee what a joke... if you try login to their website with german, netherlands, uk or USA ip you will see they don't let you. Do you need more proofs they are frauders? Use your brain... I am veteran 7 years level 600 vip... and I am on minus 3000$ all what they doing - just sucking your balance, that's it!

18 December 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

There is no such thing as "Scripted".

All house games are provably fair.

All slots are supplied directly by the provider, they are the same exact games offered on any other casino.

The RTP is a theoretical value that you will only get close to if you make millions of spins on slots using the same value. Slots are extremely volatile in nature.

Rated 1 out of 5 stars

Rigged site

Rigged site. Fake bots placing bets. Rigged slots from providers. Everything there is Fake, even the leaderboard, no-one actually have won that much as it shows in leaderboard. If you even try to check the the high pool winner, the profile is private - ALWAYS. Stay away from this trash money sucking site. Slots always lags up and throws losing ticket. Site classic casino - generates loosing ticket. Impossible to get out of the site with profit. Final conclusion - If you deposit, you already lost it :)

16 December 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

1. All of our house games are provably fair and they are RNG certified.

2. All of Slots and Live Games come straight from the same providers that are on any other online Casino, meaning they are the same games regardless where you experience wins or losses.

We highly recommend that you take a break from gambling especially if you are going over the limits of what you are comfortable with losing as it seems like you are looking for someone else to blame.

Most slots are extremely volatile games, the big wins are extremely rare and not common.

The more you play, the more likely the casino will win, house edge is simply stacked against you.

Rated 1 out of 5 stars

Several winning bets voided due to…

Several winning bets voided due to "wrong odds", not a single losing bet voided on same games. Clown company, waste of time. please avoid. Asked support to provide info why they voided bets after they won - was just ignored. All other bookmakers paid out identical bets, some with higher odds even. But noo ofc whenever you win its a mistake by 500 casino. Scammers!!!

10 December 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

Please note that as part of our terms and conditions, we reserve the right to void bets in cases of palpable errors (e.g. incorrect odds) or technical issues, as is standard practice in the industry. This is to ensure fairness and consistency for all players.

Regarding your comment that only winning bets were voided, we can confirm this is not the case. Our system applies the same rules to all bets affected by errors, regardless of the outcome.

Rated 1 out of 5 stars

I am playing csgo500 since 2 years,some…

I am playing csgo500 since 2 years,some days ago i send my referred link 2/3 my friends,one of them create an account & played after thats, they banned my account, they said i have multi,without any reasons they bann my id, its a total sacm site.without any prove they banned id and hold full deposit & wining money,i do my kyc just now, but no one reply me at support chat,After i posted hear they reply my message and asking for kyc, i do my kyc and send message to there support chat,after 10 hours they seen my message and not reply anything, everywhere and every people are Scam.without any notice if they can banned your id, think before create account and think before deposit

3 December 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

Creating multiple accounts is a violation of Terms of Service.

If you feel it was a wrongful decision, you can simply follow through with support instructions by completing KYC verification on all accounts you and your friends.

Rated 1 out of 5 stars

If you know a person win a lot

If you know a person win a lot, they will take your money and block your account or make it unaccountable. Many people have lost their money by disabling their accounts. This is nothing but a scam..

1 December 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

Violating our Terms of Service or abusing our service will lead to account suspension.

Please refer to the Terms of Service as everything is explained in detail there.

Rated 1 out of 5 stars

Trust the bad reviews... STAY AWAY

Increase your bet size and watch the RTP plummet. Seriously one of the worst online casinos I have ever used. Their scummy replies to the other bad reviews are obviously written by some paid puppet - not to be believed. Rather stick with a reputable site like bcgame, not this laundering house

31 October 2024
Unprompted review
500 Casino logo

Reply from 500 Casino

The RTP does not change based on bet size.

Each game is provided directly from the providers with the RTP displayed.

Those are the facts and the facts don't change based on your experience.

Slots are highly volatile in nature and you will only see an appropriate win/play value compared to the RTP if you play hundreds of thousands to millions of rounds on a single game as the RTP is a theoretical value based on the average return of millions of spins.

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