I’m an old Cryptopay user, I used their service for several years, probably since 2017. I was always satisfied with them, the registration and verification process are very simple and fast.... See more
Company replied
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See what reviewers are saying
I'm with Cryptopay since 2016 and whenever I need something solved by their support team I will receive an answer within the next few hours. If you have to reset your 2FA it really just take around on... See more
Company replied
After buying some crypto previously I decided I want to withdraw my balance. I checked my account to see that they charge me a storage fee and they also asked me to re-verify my account because... See more
Company replied
It is a serious company and I am more than happy with it. They have fast support whether it is communication via live chat or email. Crypto exchange is excellent. Crypto exchange to fiat is excellen... See more
Company replied
Company details
Information provided by various external sources
Founded in 2013, Cryptopay is one of the most popular and established digital currency service providers in Europe. However, our market isn’t limited to European countries, and our services and products can be used globally. We started as a payment gateway that allowed merchants to accept Bitcoin. The company first focused on API, making selling, buying and storing bitcoin a fast an easy experience, then we developed a full-blown digital wallet complemented with prepaid cards and payment services.
Contact info
London, United Kingdom
- support@cryptopay.me
- cryptopay.me
You should know
2.9
Average
1K reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Secure and trustworthy company
I feel that Cryptopay is a very secure and trustworthy company, who takes care of customers.
13 April 2022
Unprompted review
Reply from Cryptopay
Hello Particia,
Thank you for your kind words! Your feedback is much appreciated. We do our best to keep our customers happy and make sure that their funds are safe and secure!
Funds released / £15 credit offered
Thank you for releasing my funds and for the £15.00 credit offered for the inconvenience caused. I understand that the review of my account was for security purposes
11 April 2022
Unprompted review
Reply from Cryptopay
Hello Huguette,
First of all, we’re very sorry to hear that the security check you encountered prevented you from making your BTC payment on time. Just to clarify this: the request for the documents is not related to the verification of your account that you went through while registering. Such security checks are in accordance with the AML/KYC policy of our regulator that we have to comply with; their purpose is to protect our users’ funds - we have no intention of withholding your funds for no reason.
By the way, we have good news - the security check has already been complete, we’ve also notified you about this in the chat. We appreciate your cooperation and patience 🙏
We hope that you’ll continue to have a positive experience with our service!
Cryptopay is the best app for all…
Cryptopay is the best app for all especially for beginners since it’s very user friendly, simple and straight forward to use! been loving Cryptopay app and promoting to my friends
4 April 2022
Unprompted review
Reply from Cryptopay
Hi Alice,
We are so excited about your feedback! Thank you for sharing your thoughts with us - it helps us keep up and motivates to be better 💪
Excellent service
Every time I contacted cryptopay, I was always very well attended by everyone. I had a problem closing my account and they made themselves available to help me, demonstrating excellent service and a quick response.
Thank you very much, Cryptopay!
1 April 2022
Unprompted review
Reply from Cryptopay
Aww! That is so kind of you!
We appreciate your words, however, we are so sorry you decided to leave us :(
Still, as they say, hope never dies, so we will be happy to see you back if you change your mind.
Amazing customer service,very…
Amazing customer service,very helpful,polite and patient! Keep up the good work Aline 😀
23 March 2022
Unprompted review
Reply from Cryptopay
Hello there!
Thank you for sharing your review with us! Aline is one of our best agents 🌸
We are so happy your experience with us has been amazing :)
Fantastic person -centred approach
Fantastic person -centred approach. Timely, efficient and extremely courteous and cooperative. Never gave up on my issue. Pursued it until it was resolved. Thankyou so much.
One v grateful customer here !
23 March 2022
Unprompted review
Reply from Cryptopay
Aw... Thank you so much, James!
Your feedback is so kind. All the best to you 🙌
My experience has been very positive…
My experience has been very positive due to outstanding support personnel I came in contact with at Cryptopay. Very professional, courteous, and efficient handling of issues related to my application. Thank you again.
18 March 2022
Unprompted review
Reply from Cryptopay
Hello Peter,
Thank you so much for your kind review.
We are sending you our virtual hugs!
Hello friends
Hello friends, cryptopay is scam company ran by freewallet, and HITBTC. They steal crypto, and make it difficult to get back through fake KYC proccess. Dmiterys dad Alexey Gunyashov, and vasilli meschyerokov in Russia have organized these scams. I have put it through to the FBI, ans a bunch if other organizations. They hide some of their money in the succalles. I was hoping some angry government would have killed dmitrey by now.
17 March 2022
Unprompted review
Reply from Cryptopay
Hello there,
This information has no relation to our company.
We would be happy to check your case and expose what happened (it seems like you've lost some funds), but we can't identify you.
Cryptopay has been operating since 2013. The product we offer always was and is real. The wallet with all its features, our Cryptopay cards and the recently added Crypto Earn accounts — all this is there for people to enjoy and never to scam people.
With such a rich history there’s absolutely no point in stealing our customers’ funds. We are more than sure that this is a huge misunderstanding. Please contact us at support@cryptopay.me - we'll do our best to help you find your funds.
Initially a promising project
Initially a promising project, things went south very fast. I took part in the ICO. Soon after the value of the cpay token dropped dramatically. The refusal of listing the token on more exchanges than Balidazes HitBTC didn't make the things better. Since 3 years i didn't check the token value anymore.
Empty promises on the project, shady ownership and so on....there is an endless list.
I guess Basiladze made good use of the money he took from the ICO back then. Now they transfer ownership of the company. Thanks for nothing.
16 March 2022
Unprompted review
Reply from Cryptopay
Hi,
We understand that the development of our token may not go as some token holders may want it to, and this may influence faith in the token itself. However, you shouldn’t lose faith in our project since it’s much more than just CPAY token and it keeps on developing.
Our top priority strategic plans are targeted at the development and growth of our business, not the token itself.
We do understand that our token with its price is not directly connected with these goals and plans, but that’s what we see as the right way to go. We may be wrong, and we may change our approach in the future - but right now we’re sure of what we’re doing and that our plan is in the best interest of our stakeholders (token holders included).
Not only that, but we’re not planning to speculate on the token price, to pour traffic into it, or its trading volumes. We’re fully focused on growing and bettering our business, which we’re sure is in the interest of our token holders since it directly influences referral share payments. When we glance at the revenue dynamics of 2021, we feel that we’re on the right track with this approach.
We’re still very serious about fulfilling our obligations under the agreement that we have with our token holders (Terms & Conditions). So far we were always true to what we have stated there, and we’ll continue to in the future.
Cryptopay has been operating for more than 8 years. Our roadmap has significantly changed since 2017, but we had reasons for that. We’ll continue sharing our revenue reports with you, and we’ll definitely be telling you what’s been made and what’s in the pipeline for the future when we’re ready to share this information.
We hope for your understanding.
They asked more documents to increase…
They asked more documents to increase my Limit for transfers and Withdrawals, which I provided to them. Than it came up a video call with their agent which I agreed but they had a "technical issue". I asked to close my account and to have my funds back.
24 Hours passed and nothing is showed at my bank account yet...
3 March 2022
Unprompted review
Reply from Cryptopay
Hello Steve,
We are sorry it took longer than we expected.
As we can see, the account has been successfully closed and you've received the refund.
All the best 🙌
I'm so glad Cryptopay was my first…
I'm so glad Cryptopay was my first crypto related app.
I'm new to crypto and don't understand anything about safety of funds. The Cryptopay team conducted a security check, which I didn't like at first, but thanks to that check they revealed that I've almost been scammed by brokers I used to work with. I cut off communication with my broker and was able to keep my money safe. Thank you, Cryptopay!!!
The support team is always so friendly and willing to help me with my silly questions.
19 February 2022
Unprompted review
Reply from Cryptopay
Dear Jane,
We really appreciate your warm feedback. The security of our customers' accounts is the main priority of our company. We appreciate your trust. Hope, such situations will never happen again.
Stay safe 🙌
Missing money, looks like an exit scam
Same as everyone else, made a bank deposit but they havent credited it to my account and dont respond to chat or email. Looks like an exit scam.
15 February 2022
Unprompted review
Reply from Cryptopay
Hi Pete,
We are so sorry for being so slow this month - it's true, we have a big backlog of tickets and some of our team members have been ill with COVID, therefore our response time has increased.
If you still haven't received our reply, please contact us one more time at support@cryptopay.me - we'll be more than happy to locate your bank deposit and help you with this situation.
Cryptopay is a reliable company, and we are always on our customers' side. We'll fight for you if necessary. Please just contact us one more time - you'll see it's been a delusion that we are scam.
Cryptopay is amazing!
Cryptopay is definitely the best place to hold your crypto savings or to start a way of a crypto enthusiast. Simple, user-friendly and reliable platform with the most helpful and top-notch Support team. I strongly recommend them to professionals, as well as for beginners. You will enjoy using their services!
11 February 2022
Unprompted review
Reply from Cryptopay
Dear Dirk,
We are so grateful for your kind words and warm feedback.
May your assets grow and grow!
Kind regards,
Cryptopay team
This is a scam company
This is a scam company, do not trust them with ANY of your documents and NEVER deposit any money with them.
They will happily give you 'Tier 3' account status, with very high limits on deposits and withdrawals, but as soon as you want to withdraw they keep making the same demands for identity documents that you have already provided.
Then they want a selfie, then they want a selfie with your passport, then a selfie with your driving licence, then a selfie with your driving licence and the word "Cryptopay" written on a piece of paper, then a selfie with your driving licence and a piece of paper with the word "Cryptopay" AND the date.
Do yourself a huge favour and DO NOT DEAL WITH THIS COMPANY.
If you already have, speak to your bank and initiate a chargeback or refund for fraud. Then speak to the Financial Ombudsman to explain the scam and finally write a post here to warn others.
I am also trying to contact Google to see if they can remove the app from the Playstore.
11 February 2022
Unprompted review
Reply from Cryptopay
Hi there,
Sadly, we don't see your real name, so we don't know what exactly happened to your account, so we will speak generally.
We never scam people - all the requirements that you've described are the requirements of our regulators.
"They will happily give you 'Tier 3' account status, with very high limits on deposits and withdrawals, but as soon as you want to withdraw they keep making the same demands for identity documents that you have already provided" (c) - probably, you've passed the e-kyc before (without uploading documents) - this type of verification was available some time ago, but with our recent Terms update, now all our customers should be fully verified in a traditional way. We perfectly understand that this wasn't exactly what you've signed up for, which is why we provided our customers with alternative options:
- those who don't want to pass KYC can withdraw their funds just verifying their identity
- those who pass KYC, continue using our service without any issues.
If for some reason you still have funds with us that you want to withdraw or refund, please contact us at support@cryptopay.me - there should be an option for this and we'll be glad to help you.
Cryptopay is not a scam. If you call a scam top security and careful attention to our customers' funds - it's a big mistake. We know that providing documents can be nerve-racking (especially in blockchain sphere), and, believe us, we are trying to make this as smooth as possible, but it's much easier with the cooperation from the customer's side.
CAREFULL THEY STEAL YOUR MONEY EVEN U ARE COSTUMER OVER 2 YEARS
I JUST CAN WARN, 4 TIMES NOW IN 2 YEARS THEY FROZE MY MONEY AND TIMEWASTE YOU OVER DAYS, THEY WANT ALL THE TIME NEW DOCUMENTS, TILL NOW I ALWAYS WAS SEND YOU, LAST TIME ALSMOST A WEEK THEY DONT WAS HIVE MY MONEY BACK. THEY HANDLE YOU LIKE A CRIMINAL. STAY AWAY, BELIVE ME GUYS.
9 February 2022
Unprompted review
Reply from Cryptopay
Hello Steve,
We don't handle our customers as criminals, we respect each of them and always try to do our best to help them resolve any issues.
We understand that security checks can be stressful, but they don't mean that we handle you like a criminal - on the contrary, it is done to ensure the safety of your funds and only for this.
Also, our Support team is always happy to help you pass the check - yes, last month it took longer to pass because we have a big queue, but we are doing our best to provide better service for our customers.
Money stuck on Hold
Hello, I am a client of CryptoPay.me since August 2020 .
I have tried to make a crypto purchase by topping up my GBP account with the amount of 10000 GBP. This transaction as confirmed by my bank has arrived at the cryptopay GBP wallet on 27 th January 2022. It has been on hold since that day with the reason that I needed to provide more documents. I have fully cooperated with them. I have provided all the requested documents and after I have sent them several emails , they have failed to clear the transaction from the Hold status. I am still waiting for at least an update from the company. I am looking forward to an update from cryptopay.me otherwise I might need to get a chargeback inolving my bank.
7 February 2022
Unprompted review
Reply from Cryptopay
Hello Chris,
We are sorry you have such an impression of us.
Since we have a large backlog of messages, we kindly ask you to contact us one more time using the keyword "pangolin" at support@cryptopay.me - we'll be able to find your message and reply faster.
We also hope to resolve your situation as soon as possible.
Cant access my funds.
Used them for years. However last month my account was locked for further checks. Support didn't really reply. Eventually they did, but its been a month and i have sent everything they needed. I think somethings changed internally at the company. I have tried emailing support email and internal chat. There is no phone number. Im escalating it via relevant procedures but not sure what else to do. Will update if resolved. I still have faith.
UPDATE: Updated my score because I did in fact get my fund back. Only giving 3 stars due to the wait and the fact I had to send the documents multiple times. Ordeal was stressful and Im not sure I will be using them again. However its only fair that I make it clear I got access to my money.
4 February 2022
Unprompted review
Reply from Cryptopay
Hello Dane,
We are sorry the security check took so long - usually, speed is our special thing, but last month we were swamped with the verification processes, transfer to EU and COVID also took place, so we've become much slower.
We never withhold our customers' funds for no reason, and we understand why you feel stressed.
Please accept our apologies for this experience - we hope you will stay with us.
Best regards,
Cryptopay team
I can't get MY MONEY
I have been trying to verify documents for 2 weeks and as you can only do it on the app have tried at least 50 times with no luck. Why do the UK government allow this sort of company to exist.
2 February 2022
Unprompted review
Reply from Cryptopay
Hello!
We're sorry to hear about such a negative experience with the verification process. However, we are more than ready to help you with the matter. Please send an email support@cryptopay.me, and we'll do our best to navigate you through as easy as possible!
It appears that cryptopay are exit scamming and stealing customer funds
I have been a cryptopay customer for a while, but recently they locked my wallet, and ran through several verification processes which took several weeks. When I finally logged in last night I discovered that ALL of my funds have been withdrawn out internally without any explanation by Cryptopay (stolen). Upon further investigation I have discovered that one of the companies bosses Darren Minness recently resigned on 29/12/2021 and is maybe stealing customers funds. Now one director, Dmitrii Guniashov remains against companies house. I have raised a police investigation and raised a case with Ofcom to address this criminal company once and for all. We need to take ENSURE that we all get our stolen funds back.
EDIT: We have contacted the support team asking for our funds to be recovered and the support team are looking into it. Will provide a full update here and creating a Youtube video with the outcome
27 January 2022
Unprompted review
Reply from Cryptopay
Hello there,
First of all, we are really sorry you’ve lost the funds. Sadly, we can’t check the situation of yours in detail as there's no your full name, but we’d be glad to provide you with individual clarification if you contact us at support@cryptopay.me. All we can do now is to provide you with general information.
Second of all, it's the fact that we never steal our clients’ funds - their accounts’ security is our top 1 priority. If you cooperated with any broker or trading platform and provided any third-parties with access to your account - it’s a red flag and the only possible reason your funds could have disappeared from your wallet.
And in regards to the changes in our core team - it’s not too rare for a director to leave the company, wouldn’t you agree? Ones leave, others come - this is how it works when the business is alive and growing. A quick glance at several other Companies House profiles would find proof that it happens pretty often. No employee who has ever left the company has access to internal data - again, we do take the privacy of our clients and treat our security rules seriously. These accusations are nothing but unsubstantiated.
Please contact us so that we can investigate your case and provide you with a full explanation regarding your funds.
I’ve been using Cryptopay for two years…
I’ve been using Cryptopay for two years now and I find their services absolutely spot on. I would recommend it to anyone. I especially like the Visa card which allows me to spend my crypto anywhere around the world.
25 January 2022
Unprompted review
Reply from Cryptopay
Hello there!
We are so happy to read your review - it means the world to us.
Thank you for staying with us for such a long time, and we hope, we'll be able to bring even more useful services in the future 🙌
All the best!
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