KYC Verification is worst . Not even getting completed and what support is doing just resetting kyc to try again. I asked them several times to do it from their end as iDenfy is unable to locate face... See more
Company replied
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See what reviewers are saying
I connected cryptomus as a payment gateway to website. Everything works stably and the integration was launched without any problems. I am pleased with the low commission and the fact that payments a... See more
Company replied
An excellent solution for long term investments. Security is top. The interface is neat, with nothing superfluous. The return on staking is top!
Company replied
I registered. Passed verification. My merchant account was approved. I worked for two years with small turnover (up to $5,000 over the entire period). At some point, verification was cancelled without... See more
Company replied
Company details
About Cryptomus
Written by the company
Cryptomus.com is a cryptocurrency payment system for your business and not only.
We offer you:
◾ Easy and fast payments
Instant transactions are being done with the help of a user-friendly minimalistic interface. Pay and receive payments from customers as fast as it is possible.
◾ The best fees
Lowest fees out there, starting from 0,4%.
◾ Limitless
Go global with our secure transactions. There are no borders for the crypto payment processor.
◾ Enhanced safety
We provide our clients with unique safety features to provide them with the safest experience possible.
◾ Continuous improvement
We always improve and develop our crypto payment solution for the best user experience. We help you to receive payments easily and safely from clients all over the world.
We offer you:
◾ Easy and fast payments
Instant transactions are being done with the help of a user-friendly minimalistic interface. Pay and receive payments from customers as fast as it is possible.
◾ The best fees
Lowest fees out there, starting from 0,4%.
◾ Limitless
Go global with our secure transactions. There are no borders for the crypto payment processor.
◾ Enhanced safety
We provide our clients with unique safety features to provide them with the safest experience possible.
◾ Continuous improvement
We always improve and develop our crypto payment solution for the best user experience. We help you to receive payments easily and safely from clients all over the world.
Contact info
Breach of guidelines
Do you want to help scammers?!
Hello, a website scammed me via Cryptomus method.
I just sent messages to Cryptomus's bot on telegram. They told me "wait 24 hours and be 100% sure the seller scammed you then message again".
But If I wait 24 hours, the scammer will withdraw the money to another wallets and I never can get back my money. How is the support?! You help scammers?
You have to limit his account for hours and be sure about the problem that happened. You just gave 24 hours time to the scammer to withdraw.
After 24 hours you'll be sure he is scammer, so what about my money? The customers should be your first priority.
Hope Cryptomus's support will help me otherwise I will miss my trust to all people because really I just trusted to "Cryptomus" name in the scammer website.
29 January 2025
Unprompted review
Reply from Cryptomus
We are very sorry that you had to face such issues while using our service. Ensuring the safety of our users is our top priority, and we carefully review all sellers' projects before allowing them on our platform.
Please rest assured that we take such matters seriously, and our team has confirmed that we no longer cooperate with this seller. We appreciate your feedback, as it helps us improve our platform and maintain a secure environment for all users.
For any questions regarding this case or if you encounter any issues, please contact our support team.
I've been working on this platform for…
I've been working on this platform for three months now, and I haven't found any problems.
16 January 2025
Reply from Cryptomus
Thank you for sharing! We're glad to hear everything has been running smoothly for you.
Terrible Experience
Terrible Experience
I signed up just to use their merchant api, my project has been rejected decided to ask why and they kept saying that it's all confidential and they cannot tell me as to why it was rejected. Don't bother signing up if you want to use their merchant services.
14 February 2025
Unprompted review
Reply from Cryptomus
We’re sorry that you had a negative experience with our platform.
Cryptomus follows a strict verification process. There are specific internal criteria that determine whether a project can be accepted, and it is possible that your project did not meet one or more of these requirements.
Due to the sensitive nature of our verification process, we are unable to disclose specific reasons for rejecting a project. This policy is in place to protect the platform's security, as revealing such details could potentially allow unauthorized or fraudulent projects to bypass our security measures.
We understand that this can be frustrating, and we want to assure you that we are committed to maintaining a secure and transparent platform for all users. If you have any questions, please feel free to contact our support team.
Cryptomus.com has been acquired by Heleket.com ?
I am writing to express my concern regarding the recent blockage of my account on Cryptomus.com. Upon contacting your support team through a ticket and live chat, I was advised to transition to Heleket.com. Could you please confirm if Cryptomus.com has been acquired by Heleket.com? Additionally, I would appreciate any information on the reasons behind my account being blocked and the necessity of moving to Heleket.com. but I like to prefer use Cryptomus.com, if i do not like to use Heleket and i want to use only Cryptomus , how i can do that ?
11 February 2025
Unprompted review
Reply from Cryptomus
We understand your concern and would like to clarify the situation.
Cryptomus continues to develop its services and adapt to new requirements, laws and regulations. As part of this process, we have entered into an agreement to sell and fully transfer certain aspects to the Heleket platform.
The transition to Heleket is quick and straightforward. It replicates the functionality of the Cryptomus Payment Gateway, offering the same user-friendly and reliable experience. We recommend making the switch, as it is a seamless transition, but ultimately, the decision is yours.
UPD: Unfortunately, I cannot provide an answer to whether you can continue using Cryptomus. To clarify this, please reach out again to our support team and inquire with them directly.
My friends recommended Cryptomus to me
My friends recommended Cryptomus to me. Really nice design, but I don't understand how to trade on p2p yet.
16 January 2025
Reply from Cryptomus
Great to hear! On our website, the P2P Trade page has links to articles explaining how to use our P2P exchange. We recommend checking them out, and if you still have any questions, feel free to reach out to our support team!
WORST EXPERIENCE EVER!( EDITED)
WORST EXPERIENCE EVER!! DO NOT CONNECT THEM IF YOU ARE BUSINESS AND DO NOT USE THEM AS A CUSTOMER.
1. Wonderful customer service. If your transaction was marked as suspicious ( AML), they will ignore you everywhere. I personally texted them on email, TG and on the website. They just asked to go through KYC and then stopped replying.
2. "Thorough investigation because of AML for 3-5 days". Investgation of what? You need to check where is crypto coming from , its an hour, max 2 or 3 . You are not VISA.
If someone from upper managment reading this review, please, go over negative reviews on trustpilot and do soething about it. Your company sucks.
UPD:
Got a full amount back after 15 hours since writing the review here. Good job, thank you. ( CHANGED THE RATING)
9 February 2025
Unprompted review
Reply from Cryptomus
We’re sorry to hear about your experience with our support team. AML (Anti-Money Laundering) regulations are designed to ensure that all transactions comply with international financial standards and help prevent illegal activities. As a financial platform, we are required to follow these regulations to maintain a secure and compliant environment.
When a transaction does not pass AML checks, it means that funds do not meet compliance standards. In such cases, a thorough manual review is required, involving multiple verification steps, which may take some time.
We understand that this may cause inconvenience, but these measures are necessary to ensure the security and legitimacy of transactions. Please follow the instructions provided by our support team—they will certainly get back to you, but the review process requires time.
Additionally, we have sent you a request on Trustpilot for more details. If you would like to receive a more comprehensive response regarding your case, please provide the necessary information.
I don't recommend at all
I don't recommend at all. You apply for a business and they reject you without any reason specified. The website is a BIG SCAM. Do not try to integrate it to your website, there are better alternatives. Probably they just want to collect your data.
9 February 2025
Unprompted review
Reply from Cryptomus
We are sorry that you had a negative impression of our company.
We have specific criteria that determine whether a project can be integrated into our payment system. It is possible that your project did not meet one of the key requirements. To ensure the security of our users, we reserve the right not to disclose the reasons for application rejections, as revealing specific details could allow unwanted projects to bypass our verification system and integrate illegal businesses.
If you believe your project meets all the requirements, we encourage you to submit a new application. Please ensure that all fields are correctly filled out and that all provided information is up to date. For any questions, feel free to contact our support team via Telegram @cryptomus_support_bot or email support@cryptomus.com — they will assist you as much as possible.
Regarding your concerns about data collection, you can review our Privacy Policy, as we operate strictly within legal frameworks.
Great Wallet
The Cryptomus wallet is overall a great product. It's easy to use, and the transaction speed is impressive. I appreciate the security features, but I feel that the user interface could be a bit more streamlined. That said, it supports a good variety of cryptocurrencies and has low fees, which is a major plus. With a few small tweaks, this could easily be a 5-star wallet for me.
16 January 2025
Reply from Cryptomus
Thank you for your feedback! We're glad you like the wallet and appreciate your suggestions. We're always working to improve!
Reply from Cryptomus
Thank you for positive feedback!
ignoring for more than 2 weeks, useless scam.
did 3 payments over 2 weeks overall, with aim to top up my balance on different websites that use cryptomus as their crypto supporting system. 2 of my transactions were picked for AML for some reason. in emails cryptomus asked me to go through kys by sending them photos of me with documents which I did, and then they ignored me and my emails for 7 days, after which they said:" Unfortunately, as you informed us earlier, you did not want to undergo KYC verification. " These morons just sent copypaste and I did go through kyc verification. then they sent me a survey to complete and said to email them once its done. I did do it successfully but now they are ignoring me for 6 days so far. another transaction has been marked as AML and they dont do a sh*t about it. I dont understand why so many websites use them as crypto balancr helped because they are absolutely useless. no help in 2 weeks. SCAM SCAM SCAM
4 February 2025
Unprompted review
Reply from Cryptomus
We understand that waiting for a response can be tiring, but please rest assured that your case is being actively reviewed. AML investigations take time, as they require thorough verification and careful processing.
We have requested additional details on Trustpilot to identify your account and look into your case. Please provide the requested information so we can check with our team and give you a detailed response here.
UPD: We have forwarded the information to our colleagues and prioritized your case. Please make sure to check the legitimacy of your funds before making transactions
VERY TERRIBLE EXPERIENCE
VERY TERRIBLE EXPERIENCE, SUPPORT IS JOKING ON YOUUU
4 February 2025
Unprompted review
Reply from Cryptomus
We're sorry that you had this impression of our company. Unfortunately, we don’t have enough details to provide a full response.
If you are dissatisfied with our support team, we encourage you to share your feedback by emailing complaints@cryptomus.com. Please include a detailed description of your situation along with the responses you received from support. We will review the case and do our best to assist you.
I facing kyc is but not get any support…
I facing kyc is but not get any support from the team, team is usless.
2 February 2025
Unprompted review
Reply from Cryptomus
To complete KYC verification, please ensure that you provide all required documents and follow the steps correctly. Go to Settings > Personal > KYC personal wallet, then click Verification. A SumSub pop-up window will appear—answer the questions and check the required boxes. Please note that KYC is not available in all countries.
Upload a clear photo of your ID card, passport, residence permit, or driver’s license, then take a live photo of your face for verification. Once submitted, wait for the results.
If you're having trouble, try again or reach out to our support team. If the issue remains unresolved, contact us at complaints@cryptomus.com with all the details, and we’ll review your case.
UPD: We checked with our support team regarding your case, and they have already provided a response. If you have any further questions, feel free to reach out to our team.
Transfer disappeared...lost! SCAM site
Sent a balance of $50 from my ETH BitPay wallet to the crytomus ETH wallet I created. Transaction didnt register...contacted customer service and they claimed
'You sent funds on a network we do not process. We did not receive your funds.
If you have any additional questions, please contact us again.'
Why allowed create a wallet for ETH when you knew you do not accept it.
It's a scam, DO NOT use . SCAM SCAM SCAM!!!
3rd February
Thank you for your response but your platform allowed me to create a wallet that can receive from ALL Networks, you should've stated clearly which networks your wallet can accept. And your customer service agents I chatted with were not helpful at all.
31 January 2025
Unprompted review
Reply from Cryptomus
We're sorry to hear about your experience. Our platform supports ETH deposits through Arbitrum One, BSC (BEP-20), and ETH (ERC-20). It looks like the funds might have been sent through a network we don’t support, which is why they didn’t reach your wallet.
Please check your transaction history to make sure the right network was selected for the transfer. If everything seems correct, reach out to us at complaints@cryptomus.com with the details, and we’ll do our best to sort this out for you as quickly as possible.
UPD:
Thank you for your clarification.
When you generate a wallet address to receive funds, you go to Personal > Receive, select the currency and select a network. This step is not optional - if you don't select a network, the system will not generate a wallet address.
For ETH, the list of available networks only includes Arbitrum One, BSC (BEP-20) and ETH (ERC-20). Our platform does not claim that wallets can receive funds from all networks - it's not technically possible, as each blockchain operates within its own infrastructure.
We understand that this can be inconvenient and we're sorry for any confusion. However, in this case, our support team is unable to assist as the transaction was sent through an unsupported network.
Real scammer
Real scammer. You put your money in but there is no way to withdrawn it. Don't trust them. Scammers
31 January 2025
Unprompted review
Reply from Cryptomus
We're sorry to hear that you're experiencing difficulties. There could be a number of reasons why you're having problems withdrawing funds. Unfortunately, we can't give you an exact answer without more details. To resolve this issue, please contact our support team via Telegram at @cryptomus_support_bot or email support@cryptomus.com. They'll help you as soon as possible.
absolutely terrible customers support
absolutely terrible customers support. They give you a quick reply and close the chat. They aren't helpful, they aren't nice. They are absolutely unsupportive.
Worst customer service ever.
30 January 2025
Unprompted review
Reply from Cryptomus
We're sorry to hear that you had a negative experience with our support team. We strive to provide high-quality service and continuously improve our processes. Please send us the details of your issue along with your ticket numbers at complaints@cryptomus.com – we’ll look into it and do our best to assist you.
Cryptomus is working with non-reliable…
Cryptomus is working with non-reliable vendors like viralaccs - after a payment they just don't send you your product. This is a pure scam. Check your vendors.
29 January 2025
Unprompted review
Reply from Cryptomus
We’re sorry to hear you had such an experience. We recommend reaching out to the support team of the service where you made the purchase. We thoroughly vet all projects that wish to integrate with us as a payment system and do not work with scam projects that deceive users. Please contact our support team at support@cryptomus.com or via Telegram @cryptomus_support_bot with full details of your situation, and we will investigate further.
I paid through the Cryptomus gateway.
I paid through the Cryptomus gateway.
This is proof of my chat and they want to make a refund.
I think this is very very problematic. This is not my money but the customer's money.
This can be a big problem with only $ 5 they can cheat, let alone with an amount of more than $ 5.
I will delete the review if it has been received by me. If this review has not been deleted, it means that the refund has not been received.
It is very dangerous to use this alternative payment. Do not trust any website that uses this service, they are 100% fraudsters.
Thank you
25 January 2025
Unprompted review
Reply from Cryptomus
We’re sorry to hear about your experience. It appears that your funds did not pass the AML (Anti-Money Laundering) check. AML is an important procedure aimed at preventing illegal activities and ensuring the safety of both the platform and its users. This verification is mandatory for all legitimate financial institutions.
In order to process a refund, we are required to conduct a thorough investigation. This process is manual, involves multiple levels of review, and requires time as well as your cooperation. Please follow the instructions provided by our support team.
To avoid similar situations in the future, we recommend ensuring the legitimacy of your funds by avoiding purchases from suspicious sources and refraining from accepting transfers through wallets that do not adhere to AML verification standards.
Seizes money without explanation
Horrible support team. Users froze my funds for Anti-Money laundering when i messaged them they required SOF (Source of funds). I provided them transaction IDs from my wallets showing that i swapped crypto currencies and i even showed where my previous crypto currency came from. I included in-depth details and transaction IDs linking all payments to where they came from and provided every detail about the wallets. They then asked to contact me via email which never happened. I asked them for an ETA and they backtracked me and asked me the same questions two more times. They then asked to contact me over email again. They are not looking to release my money, contact me via email, or even help me. They have frozen my money without any evidence of any form of "Money Laundering" just because i used a fresh ETH address that was funded by an exchange they think its suspicious. It's the first time I've ever used USDT and they froze it for being "Suspicious" I have been trying to buy a time sensitive product and they have kept my funds for 72hrs without any bit of help.
21 January 2025
Unprompted review
Reply from Cryptomus
We understand that delays in refunds can be inconvenient. AML checks are an essential process to ensure the security and legality of financial transactions, as they prevent fraud, money laundering, and other illicit activities. When funds do not pass the check, a detailed investigation is required. Since each case is handled individually, this can take additional time. We appreciate your cooperation with the support team and the information you’ve provided to assist with the process. Please rest assured that your case is actively being processed.
We’re sorry to hear about any difficulties you may have faced while communicating with our support team. If you feel your concerns haven’t been fully addressed, please don’t hesitate to contact us at complaints@cryptomus.com. Your case will be reviewed and prioritized.
Perfect fo Daily Crypto Use
I've been using the Cryptomus wallet for daily transactions, and it's been nothing but smooth. It supports a wide range of cryptocurrencies, and the transfers are almost instant. The platform is secure, with advanced protection features. The fees are transparent and very low compared to other wallets I've used. Cryptomus is the way to go!
16 January 2025
Reply from Cryptomus
Thank you for the great feedback! We’re happy to hear Cryptomus meets your needs.
It took me exactly 3 mins to setup…
It took me exactly 3 mins to setup account, transfer funds from my crypto walled and pay online.
21 January 2025
Unprompted review
Reply from Cryptomus
Thank you for sharing your experience!
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