Cruyff Reviews 8,981

The worst webshop and customer service ever!
I ordered joggers and received a hoodie instead. Upon receiving the wrong item I have written to their customer service several times. After weeks of waiting and trying to reach them there is still no response whatsoever!
Avoid this webshop at all cost!

Ordered on the 10th Feb and address on my order was messed up between my delivery address and billing address emailed them to correct and they did not respond until after they had shipped 4 days later so don't no if I will receive my order have emailed on numerous occasions to no reply would not recommend

The money was taken instantly from my account but I have received no confirmation email. I have contacted them on numerous occasions and received no reply. Terrible company and customer service.

Dear Sir,
I ordered two packages and one package arrived neatly and exactly when you said. The second package did not arrive at my address, but arrived at another address in a neighboring city, where the name and address of another person were written on the box, and the goods were mine and the account was in my name.
The luck in everything was that the lady who received the package contacted me because she had a number on the account and I had to go get my package.
I love your goods, but I almost ran out of them.
Kind regards.

I have all your products and I am satisfied.
I've been following you since the very beginning.
the only comment is the zippers on the jackets and the others are bad.

Had to wait 4 days longer for the package to arive, contacted customer support, but they never responded.
Overall just a bad experience, don’t advise anyone to buy from them!

Do NOT purchase from CRUYFF.
I paid €130 for a pair of trainers on the 20-01-23.
10 days later despite numerous emails and calls, absolutely no sign of the trainers or DHL receiving the package.

I get order and payed it 210€.
They sand me email delivery time 23.01.2023. Still didnt get my order.
I send them 3 email and didnt get any answer.

I bought boots a month ago and still haven*t receive them. Sent three emails regarding that and did not get any answer! It is very disappointing that nowadays there is a webshop and customer support like this one…in Europe. Really frustrating.
And the boots were not cheap at all.
Update: After a filed a new email quoting EU practice and laws regarding online shopping they finally answered and I got a refund; a month and a half after I made payment.

Ordered a tracksuit in size L, received XL. Paid for the return 18 €, webshop did not accept the package. I never got my money back. Costumer service does not respond to emails. The worst webshop I have ever shopped at.

Sneakers were ordered and paid for a month ago....I have not received anything except the order number, costume service does not respond to emails

Just had to pay £46.33 customs tax for delivery to UK. Very miss leading on website as it says over £100 , its free delivery to UK. I spent over £200 on the website and I emailed them what it says on the website and they said ( For deliveries outside the EU, any import duties for are for the account of the customer. The customer should be aware of the import regulations in his/her country prior to ordering. The Cruyff Online Store has no control over this and cannot be held liable for it. ) that's not what it says on your website if I new this before I ordered I would of got them out the shop in the uk as I have now spent more than the shops in UK

The product are very modern, they look very good on the site you find help and details about everything

Service was great, but the size of the shirt was smaller than expected. To Dutch standards, you XL size fits more as a Large. It was a pity XXL was not available.

bought a few pairs of shoes and two sets of tracksuits during Black Friday. Everything arrived in excellent condition, almost on time. I'm pointing out how great the discount was. Congratulations to the trader.

Good service. Nice packed and I got good information