Mostly satisfied, but the shipping status was unclear and it was uncertain when it would arrive. Also, the motor for the "pitch" on the IR Turret does not work correctly, as it gets really hot and was... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
CrunchLabs is a STEM subscription box for kids, teens, & adults, designed by former NASA engineer & YouTuber Mark Rober.
Contact info
United States
- crunchlabs.com
Replied to 85% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A lot of fun
My daughter loves crunch labs. When she found out there were different boxes available, she was thrilled.
My son loves it he watches videos of…
My son loves it he watches videos of Mark Rober all the time on youtube. He had fun building it with his father and cant wait for the next project
My 7 year old son loved it
My 7 year old son loved it! He opened the box immediately after he received it, and had fun building + playing. We can't wait for the next box.
I have not received my first…
I have not received my first subscription box. The AI emailing me doesn’t understand & the guy on the phone said ‘I’ am confused as to what I payed for/ ordered. I purchased a 3 month subscription to see if this was a good fit. The website also stated that I would get a free flyer along with my first subscription box. I got an email saying that 2 boxes were being delivered. Again, I only received the flyer box. I am still waiting to hear from an actual human.
Such a great experience for our son
Such a great experience for our son! He had been wanting CrunchLabs for over a year, and once he saved up for the summer subscription, we knew it was the perfect fit. He quickly built the disc launcher and was so proud of himself. Now he can’t wait for each new project to arrive. It’s an awesome way to keep kids engaged, creative, and learning all summer. Living in a rural community, it’s not always easy to find STEM opportunities for younger kids, so having something like this that’s both accessible and affordable is truly impactful. Thank you!
Hack Pack
The service & delivery was expedient. My 11 year old grandson loved his gift and first Hack Pack.
Awesome Gift That Will Keep on Giving
We got a year subscription for my 10 son’s 10th birthday and he loved it! He built the first set within an hour. He is eagerly waiting for next month’s delivery!
My 8 year old granddaughter was happy…
My 8 year old granddaughter was happy and smiling from ear to ear when saw the CrunchLab box ! When I told her she was going to get 11 more boxes, she couldn’t have been happier! She immediately sat down opened the box and started to put it together and put the squirrel to bed that night. I don’t write reviews, but I made an exception for this product ..
Good ideas, pretty pricey.
My questions were not answered as I expected by email.
I haven’t received the first project yet so I can’t comment yet on the quality, but the cost is pricey, especially with the USD and shipping to Canada.
It was purchased for a sick child.
Easy to build with quality materials.
My daughter loved her first crunch lab…
My daughter loved her first crunch lab box, can’t wait for the next one!
Microprocessor doesn’t work
Slow but excellent customer service
Customer service responses have been a little slow coming, but always very complete and helpful.
Overall excellent!
We were so happy that there was the "summer camp" option! The box came quicker than anticipated, took an appropriate amount of time (for my 7 year old with help from an adult) to keep his interest and has been used and reused and has held up so well! Will be ordering more in the future!
I have never received the parcel
I have never received the parcel, and i am still waiting for the customer services response

Reply from CrunchLabs
Made my 6-year-old’s dreams come true!
We’ve been watching Crunchlabs videos for almost a year and thinking about subscribing to the boxes for several
months. My 6-year-old has always been a builder and this subscription has definitely brought his interest in engineering to a new level! He was able to follow and build the first project (disc launcher) with very little assistance and played with it for days afterward. It seems to be holding up fine for us with moderate use. He’s already looking forward to his next box! Thank you Mark and team for being a good role model and inspiring kids everywhere!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







