I have been attempting to return a bag I purchased from Crumpler through the Shop App. They are making the process of return incredibly difficult. I have received no response from multiple emails.
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Very happy with the product, would be 5 stars if the product came with a bit more elaborate user guide. Especially the “third leg” strap took some googling and trial and error to even understand its u... See more
I received my Crumpler bag quickly, which is fine. However, to my surprise I had to pay Norwegian VAT + customs fee. This despite of that the price includes VAT. Therefore I have paid double VAT plus... See more
Company replied
I regularly buy Crumpler products but encounter great difficulties with a return delivery. I returned a parcel more than 5 weeks ago but received no notice, no confirmation, no transfer of the money I... See more
Company details
Information provided by various external sources
Crumpler Taschen sind großartige Taschen - Messenger Taschen, Laptop Taschen und Rucksäcke, Photo Taschen und Rucksäcke und Limited Editions.
Contact info
Venloer Straße 301-303, 50823, Köln, Germany
- +49 (0)221 94 99 54 60
- trustpilot@crumpler.eu
- crumpler.eu
2.3
Poor
1K reviews
Hasn’t replied to negative reviews
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My Crumpler bag was 35 % more expensive than expected.
I received my Crumpler bag quickly, which is fine. However, to my surprise I had to pay Norwegian VAT + customs fee. This despite of that the price includes VAT. Therefore I have paid double VAT plus fee. That makes the bag around 35% more expensive than the stated price. Normally European shops are obliged to pay VAT according to the country the goods are shipped to, including Norwegian as part of EEC. Crumpler customer service has to my disappointment not replied to my inquiry regarding this.
19 May 2022
Reply from Crumpler EU
Dear valued customer,
thank you for your honest feedback. We generally do not ship to Norway as our warehouse is located in Germany, inside EU, and our company has encountered too many challenges when delivering to Norway in the past.
We made an exemption for you only and made you aware of the situation. Your complain simply confirms not to offer any shipping to Norway at all, even on special requests.
Best regards,
Your Crumpler Team
Very happy with the product, some more explanation required on bag features
Very happy with the product, would be 5 stars if the product came with a bit more elaborate user guide. Especially the “third leg” strap took some googling and trial and error to even understand its use. Compounded by the fact the actual clip it goes into is hidden inside a little nook in the bag. Might be helpful to record some how to video for less bag savvy people like myself who don’t know these things
18 May 2022
Nice website and products
Nice and easy to navigate website as well as premium bags for all purposes.
17 May 2022
Probably my favorite brand
It has been more than 10 years that I'm buying from Crumpler. Quality, design, look,... I love everything I bought from them. The only difficulty is the wiiiiide choices of backpacks.
12 May 2022
Bought a bag and love it
Am a fan of Crumpler, and own a couple of them. Quite sad that a shop in Cologne is closed and I have to buy it online, but the purchasing experience is good and no issues with it. The bag of course came with good qualities.
10 May 2022
customer service is impossible to reach
There is a problem with delivery of my order but customer service is impossible to reach, no clue how and if this will be solved
26 April 2022
Purchased cell phone covers and very…
Purchased cell phone covers and very happy with them! Fit well and no issues
7 April 2022
Smooth service
Smooth service, fantastic messenger bags and quick delivery to Sweden. Recommended!
2 April 2022
Beautiful product
Beautiful product! Just as expected. Can not say anything on lifetime but first use is great!
1 April 2022
Very bad customer service
If delivery goes well and you receive the ordered bag, then you are in good luck. However, in my case I did not receive my bag, although I got confirmation of delivery.
I have sent separate emails to DHL and Crumpler EU to get this cleared up. At least DHL answered that they do not know where my package is and that I need to contact Crumpler.
As follows, I contacted Crumpler on 5 February 2022, 8 February 2022 and 22 March 2022, and I left a message on their homepage. On 8 February, their customer service replied that they would contact Crumpler and inquire about the shipment and delivery. Until now, I have not received any answer or an update from them, more than a month later, even after several reminders. I have also called them many times. Unfortunately, no one is answering, although on webpage there is completely different information that is incorrect and not reliable:
“If you'd prefer to contact us by phone, we're here for you Monday to Friday from 9 a.m. to 6 p.m. on +49 2133 778 84 90. If you can't reach us, just leave us a message. We'll be happy to call you back.”
Many other customers have the same problem. Moreover, Crumpler answers here on Trustpilot seem nonsense, as they are not able to and will not answer via email or phone. These reviews proves that there is no action or improvement in customer service communication. They really do not care after the money is in the pocket.
I am still awaiting a reaction if they will send a replacement bag, or will refund my money.
29 March 2022
Unprompted review
Reply from Crumpler EU
Hello,
I'm sorry to hear that it took so long to work on your case. As said in the separate E-Mail we just sent you we're still waiting for a reply from DHL and reminind them of this case.
We refunded your paid amount as it looks very certain that DHL lost the parcel.
Best regards
Crumpler
Good products and service
11 March 2022
Great bags and amazing customer service!
Great customer service! Very fast shipping. Very nice bags, I own already several ones. This time I had to return the purchased one because I found it too small for my needs. I've got a return label and a refund the day after I sent it back. Amazing service, I can totally recomend Crumpler! Thanks!
10 March 2022
Fast and safe.
19 February 2022
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