I would like to express my highest praise for your agent, Vedrana, who assisted me in organizing my very first cruise. Since this is my first time traveling this way, I had a lot of questions and unce... See more
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Review summary
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What people talk about most
Reviews shaping this summary
This was our second time booking a cruise with the agency, and once again we had an amazing experience. On our very first cruise, we were completely new to everything, but Violeta took the time to... See more
Company replied
What a fantastic response and service from Mr Sejdi. Booked a last minute cruise for my wife and kids with a few emails and chats had all the complexities sorted. Sejdi understood my every anticipati... See more
Company replied
My decision to choose Cruisetopic are good memories from last year, whwn we have our first Cruise. But for new jorney which is in front of us, want to say big thank you to Mrs. Violeta who is so pro... See more
Company replied
Company details
Written by the company
Cruisetopic è un'agenzia di viaggo online specializzata in crociere presente in Italia, Malta, Croazia, Ungheria, Emirati, Albania, Romania e Spagna. Nasce da un progetto di alcuni manager del mondo del turismo che da oltre 20 anni hanno operato in diverse aziende del settore. Il mondo delle crociere è in continua e costante ascesa derivata dell’aumento constante delle nuove navi varate e in procinto di esserlo e del vertiginoso aumento della richiesta da parte del pubblico. Ci avvaliamo di agenti di viaggio esperti in crociere, noi li chiamiamo TOPCRUISER, gli utenti di Cruisetopic possono scegliere la loro crociera comodamente sul pc o su tablet/smartphone, pur sapendo che possono in qualsiasi momento avvalersi della loro preziosa competenza. Cruisetopic is an online travel agency specialising in cruises operating in Italy, Malta, Croatia, Hungary, the Emirates, Albania, Romania and Spain. It is the brainchild of a few managers from the world of tourism who have been working in various companies in the sector for over 20 years. The world of cruises is constantly and steadily growing as a result of the constant increase in the number of new ships launched and about to be launched, and the huge increase in demand from the public.We rely on travel agents who are experts in cruises, we call them TOPCRUISERS. Cruisetopic users can choose their cruise from the comfort of their PC or tablet/smartphone, knowing that they can benefit from their valuable expertise at any time.
Contact info
Corso di porta vittoria, 18, 20122, Milano, Italy
- 02 8001 11100
- info@cruisetopic.net
- cruisetopic.it
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was an amazing experience
It was an amazing experience. We enjoyed it as a whole family. We will sure try it again.
8 July 2025
Reply from Cruisetopic
We're so glad you had an amazing time with the whole family! 🌟
There’s nothing better than making memories together on a cruise.
We can’t wait to organize your next adventure! 🚢👨👩👧👦
Reply from Cruisetopic
Thank you for your kind feedback! 😊
Can’t wait to organise your next cruise! 🚢✨
Reply from Cruisetopic
Thank you for your feedback!
We’re glad everything was clearly explained and met your expectations.
Can’t wait to plan your next unforgettable cruise! 🌊🌍
Reply from Cruisetopic
Thank you very much for your feedback!
We look forward to assisting you again with your next cruise!
Iease someone from CRUSEPTIC, call me. HELP ME.…
I pay crusing about 1700eura for 1 person.to Crustopic. Now I am ill. Crustopic DO NOT HELP ME NOW. WHAT TO DO TO GET MY MONEY BACK ? I DO NOT KNOW ?
I AM HAPPY TO INFORM YOU THAT I GETBACK ALL MY MONEY FROM CRUISETOPIC. MRS. GRETA HELP ME I EVERY WAY. SHE IS POLITE, PROFESIONAL AND HELPFUL.THANKS TO HER I GET ALL MY MONEY BACK, VERY SOON,JULY31. 2025. THANK YOU CRUISETOPIC, THYNK YOU MRS GRETA,HEADMASTER OF INSURANCE DEPARTMENT.
23 June 2025
Reply from Cruisetopic
Thank you for your review. We're truly sorry you weren’t able to take your cruise due to illness and we understand how disappointing and frustrating that can feel.
As discussed with our team, we’re here to assist you in opening a claim with the insurance provider. We'll guide you through the proper procedure and each step to ensure everything is submitted correctly.
If you have any further questions or need support along the way, we remain at your full disposal.
more than just an excellent experience
Since my first contact with Ms. or Miss Violeta, I always turn directly to her. So far, that has included three cruises — she takes care of everything, finds the best options, gives advice, and offers competitive and fair prices. I hope we’ll continue to collaborate like this for a long time.
She even fills in my personal details, so I don’t have to… In short, more than just an excellent experience.
8 July 2025
Reply from Cruisetopic
Thank you for sharing such a wonderful review!
It’s fantastic to hear how Violeta has consistently provided you with excellent, personalised service across multiple cruises. Her dedication to handling every detail and offering great advice truly makes the difference.
We look forward to continuing this successful collaboration for many cruises to come!
Mrs Vedrana was very helpfull and…
Mrs Vedrana was very helpfull and patient since I had a lot of questions and requests. She replied to all of them gladly and quickly🙂
7 July 2025
Reply from Cruisetopic
Thank you very much for your kind words!
We’re delighted to hear that Vedrana was helpful and patient throughout your experience.
We can’t wait to organise your next trip!
Reply from Cruisetopic
Thank you!
We’re glad to provide professional support whenever you need it.
Looking forward to assisting you again soon! 😊🚢
Reply from Cruisetopic
Thank you for the 5 stars!
Looking forward to next time! 🚢😊
Cruise booking
I started the booking on the website and was guided by the assigned agent in adding the options necessary for a successful cruise. Thank you for your support.
15 May 2025
Reply from Cruisetopic
Thank you so much for your kind words!
We’re delighted our agent could assist you in making your cruise booking smooth and successful.
If there’s anything more we can do to make your experience even better, please don’t hesitate to let us know.
We’d love to earn that 5-star rating from you next time! 🚢✨
Very good service's during working…
Very good service's during working Hours and helpfull agent
25 June 2025
Reply from Cruisetopic
Thank you for your kind feedback!
We’re glad to hear you experienced great service and found our agent helpful.
Looking forward to assisting you again soon! 😊🚢
Great service and follow up.
17 June 2025
Reply from Cruisetopic
Thank you so much for your kind words!
We’re glad you appreciated our service and continuous support.
Looking forward to assisting you again soon! 😊🚢
Cruisetopic experience
Cruisetopic represents elegance, professionalism, quality, performance and experience.
It's not just a list of qualities, it's a truth, a reality!
My assistant - Mr. Vlad. I can say that I had and have an exceptional collaboration!
CONGRATULATIONS!
17 June 2025
Reply from Cruisetopic
Thank you so much for your wonderful words!
We’re proud that Cruisetopic stands for elegance, professionalism, and quality in your eyes.
It’s fantastic to hear that Vlad has been exceptional.
We look forward to continuing to provide you with outstanding service! Thank you again! 🚢✨
Very professional friendly helpful…
Very professional friendly helpful service
5 June 2025
Unprompted review
Reply from Cruisetopic
Thank you so much for your kind words!
We’re delighted you found our service professional, friendly, and helpful.
We look forward to assisting you again soon! 😊🚢
Top service
12 June 2025
Reply from Cruisetopic
Thank you very much for your kind words!
We look forward to organising your next trip! 🚢😊
At the end we solved everything
I wrote a review about a cruisetopic and a bad experience regarding refund after not being able to go on a cruise. After review the customer service contacted me (Greta) and solved our problems. Greta was really helpful and managed everything to be solved. We got our refund.
7 June 2025
Unprompted review
Reply from Cruisetopic
We’re deeply sorry to hear about your experience and sincerely regret the distress this situation has caused you, especially when it involves unexpected health issues and important travel plans.
Please rest assured that your case has not been overlooked. As previously communicated, the claim was submitted to the insurance provider, and the matter is currently being handled by them. We understand that their initial decision may have been disappointing, but we want to reassure you that the process is ongoing and subject to their evaluation procedures, which are unfortunately beyond our control.
It was never our intention to make you feel unheard or unsupported. If there were any delays in our communication, we sincerely apologise. Your satisfaction and trust mean a great deal to us, and we remain committed to supporting you throughout this process.
We’re here to assist and will continue to monitor the situation closely. Should you wish to discuss anything further or require updates, please don’t hesitate to contact us directly—we’re here to help and want to ensure this matter reaches a fair resolution.
Was a pleasure to make this…
Was a pleasure to make this reservation.
Vlad it's a very nice person who helping you all the time
6 June 2025
Reply from Cruisetopic
Thank you so much for your kind words!
We’ll be thrilled to organise your next cruise with the same care and dedication! 🚢😊
I booked and paid for one cabin…
I booked and paid for one cabin (outside, so your agent contacted me and asked to change the cabin, and changed me to a cabin with a partially blocked view for the same amount. Upon arrival at the pier, I was given a cabin with a partial view, i.e. the view was only 10% and 90% blocked. I believe that this cabin did not correspond to the money I paid. I tried to talk to the ship's reception, I was told that it was not their fault. I tried to contact you but to no avail. Sunday was 1.06. The agent only contacted me in the evening and told me "that I got exactly what I booked". After 3 days, they offered me a really adequate cabin for the money I paid. However, it still says that I spent 3 days in very poor accommodation for my money. Please refund those funds, i.e. the difference in the price of accommodation. Danica Tomašić
26 May 2025
Reply from Cruisetopic
Thank you for taking the time to share your experience. We sincerely regret to hear about the inconvenience you encountered at the beginning of your cruise.
We understand your frustration regarding the cabin with the partially obstructed view and your expectation based on the original booking. While it is true that your assigned cabin matched the category confirmed prior to departure, we acknowledge that your perception of its quality did not align with your expectations. We're also sorry for any delay in communication and for the discomfort you experienced during those initial days.
We’re pleased that a more suitable cabin was eventually arranged, and we truly appreciate your patience during that process. However, we understand that this solution came after you had already spent several days in a cabin that you felt did not reflect the value of your booking.
Your request for a partial refund, reflecting the difference in quality for those three days, has been duly noted.
We are currently reviewing your case internally and will follow up with a formal response regarding possible compensation as soon as the evaluation is complete.
Thank you again for your feedback, and we apologise for any disappointment caused. Our goal is always to ensure that our guests feel valued and heard, and we are committed to doing our best to restore your trust.
Great agency.Fast responding on all…
Great agency.Fast responding on all questions, giving good advises. Recommend to everyone to organise voyage through them.
23 May 2025
Reply from Cruisetopic
Thank you for your wonderful feedback!
We’re delighted to hear that our quick responses and helpful advice made your experience with us smooth and enjoyable. Your recommendation means a lot, and we’re excited to assist you in organising many more fantastic voyages.
The worst customer service
Was dealing with them for 4 years
However ,this year service is soooo poor!!!
I have requested to share a quotation for a cruise on 14th April , but unfortunately no matter how many times I did follow ups - they are just ignoring the request !
26 May 2025
Unprompted review
Reply from Cruisetopic
Thank you for sharing your concerns. We truly value your loyalty over the past four years and regret any frustration caused. Please be assured that we do our best to respond promptly to all requests.
We apologise if your recent enquiry was delayed; sometimes high volumes or specific circumstances can impact our response times. We are committed to improving and would be happy to assist you directly to ensure your needs are met.
Please feel free to contact us again with any details, and we will prioritise your request.
Thank you for your understanding.
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