Best cruise seller I met : Vera. Two other companies including MSC couldn't get me 2 cabins with balcony and she did it. Stron recomandation Vera from Bucharest.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like to express my highest praise for your agent, Vedrana, who assisted me in organizing my very first cruise. Since this is my first time traveling this way, I had a lot of questions and unce... See more
Company replied
This was our second time booking a cruise with the agency, and once again we had an amazing experience. On our very first cruise, we were completely new to everything, but Violeta took the time to... See more
Company replied
What a fantastic response and service from Mr Sejdi. Booked a last minute cruise for my wife and kids with a few emails and chats had all the complexities sorted. Sejdi understood my every anticipati... See more
Company replied
Company details
Written by the company
Cruisetopic è un'agenzia di viaggo online specializzata in crociere presente in Italia, Malta, Croazia, Ungheria, Emirati, Albania, Romania e Spagna. Nasce da un progetto di alcuni manager del mondo del turismo che da oltre 20 anni hanno operato in diverse aziende del settore. Il mondo delle crociere è in continua e costante ascesa derivata dell’aumento constante delle nuove navi varate e in procinto di esserlo e del vertiginoso aumento della richiesta da parte del pubblico. Ci avvaliamo di agenti di viaggio esperti in crociere, noi li chiamiamo TOPCRUISER, gli utenti di Cruisetopic possono scegliere la loro crociera comodamente sul pc o su tablet/smartphone, pur sapendo che possono in qualsiasi momento avvalersi della loro preziosa competenza. Cruisetopic is an online travel agency specialising in cruises operating in Italy, Malta, Croatia, Hungary, the Emirates, Albania, Romania and Spain. It is the brainchild of a few managers from the world of tourism who have been working in various companies in the sector for over 20 years. The world of cruises is constantly and steadily growing as a result of the constant increase in the number of new ships launched and about to be launched, and the huge increase in demand from the public.We rely on travel agents who are experts in cruises, we call them TOPCRUISERS. Cruisetopic users can choose their cruise from the comfort of their PC or tablet/smartphone, knowing that they can benefit from their valuable expertise at any time.
Contact info
Corso di porta vittoria, 18, 20122, Milano, Italy
- 02 8001 11100
- info@cruisetopic.net
- cruisetopic.it
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cruisetopic Please help
I have sent you my complaint and yet I get no reply. We should depart on MSC Europa on the 7th May 2025. I know nothing about our situation and getting nearly no feedback at all from your side. Quote number 60373.
PROBLEM SOLVED
Thanks for your professional approach and for solving my problem. Amazing staff, especially special thanks goes to Angela. I will be booking more cruises in the future.
14 April 2025
Unprompted review
Great customer service
Great customer service! Our needs were met professionally and quickly.
Would reccomend!
20 March 2025
Reply from Cruisetopic
Thank you so much for your feedback, Madalina! We're thrilled to hear that you had a great experience with us. We can't wait to help you plan your next adventure! ✨🌍
Reply from Cruisetopic
Thank you for your kind words, Madhu! We're glad you had a great experience and enjoyed your trip. Hope to see you on board again soon! 🚢😊
During the reservation the cabin type…
During the reservation the cabin type was suite but after I made the payment and confirmed it changed to sea terrace! This is different a suite is different from sea terrace
8 March 2025
Reply from Cruisetopic
Thank you for your feedback, Soliman. We completely understand your concern and appreciate the opportunity to clarify this matter.
The cabin you selected at the time of booking was categorized as a Sea Terrace by the cruise line and classified as a suite. Although the name may differ from traditional suites on other ships, the cruise line set its pricing and category as a suite.
We always strive for transparency and want to ensure you feel confident in your booking. If you have any further questions or concerns, please don’t hesitate to reach out. We're always here to assist you!
The Agent was very helpfull and good adviser and full of qualities.Without his help and kindness I would nota fullfil The trask of reservation
The Agent was very helpfull and attentiv a
8 March 2025
Reply from Cruisetopic
Thank you so much for your kind words, Zamfir! 😊 We're thrilled to hear that our agent was able to assist you and make your reservation process smooth and easy. We're always here to help and support you! Looking forward to assisting with your future travels! 🚢✨
Saved by Greta
I had to cancel my cruising trip for medical reasons, and it started a long process of trying to refund my money back.
I honestly think that without Greta (Head of Cruisetopic Customer Service) it would never be solved. We exchanged almost a 100 e-mails during a four-month period. She was always helpful, fast, kind and up-to-date with answers.
I think this is a real example of an excellent and professional employee.
Thank you very much and I`m looking forward to plan my future trip with CruiseTopic again. Best!
Dino Dabro
27 January 2025
Unprompted review
Reply from Cruisetopic
Thank you so much, Dino, for your kind words and for taking the time to share your experience! 😊 We are truly sorry that you had to cancel your trip, but we’re so happy that Greta was able to assist you every step of the way with professionalism and dedication. She is indeed an invaluable part of our team, and your recognition of her effort means a lot to us! 💙
We can’t wait to plan your next trip together and make your future cruise an unforgettable experience! 🚢✨
Wishing you all the best, and see you soon!🌍⚓
Reply from Cruisetopic
Thank you for your feedback, Gabriel! Your satisfaction is our priority. We look forward to planning your next cruise trip!
Great experience
Great experience, workers are extremely polite and helpful, our every need and problem was worked out quickly and effectively.
18 February 2025
Reply from Cruisetopic
Thank you so much for your kind words, Ljubica! 😊 We're thrilled to hear that you had a great experience and that our team could assist you promptly and effectively. We look forward to helping you plan your next adventure! 🚢✨
Reply from Cruisetopic
Thank you for your review Ivan! We're glad you enjoyed our service. We look forward to seeing you on boeard on your next adventure with Cruisetopic.
The best cruise agency
17 February 2025
Reply from Cruisetopic
Thank you for your kind words Carmen! We're thrilled to be your go-to cruise agency and truly appreciate your trust. 🚢✨
We look forward to helping you plan your next adventure!
A Fantastic Booking Experience
What made your experience great? - Codrin!
What is this company doing well? - Having a great employee as Codrin!
I recently had the pleasure of working with Codrin from Cruisetopic, to reserve a cruise for myself and my friends, and I couldn’t be more impressed with the experience. Codrin was incredibly fast, capable, and patient throughout the entire process. I had a lot of questions, but he answered each one promptly and thoroughly, ensuring I had all the information I needed to make the best decisions.
The entire booking process was incredibly smooth and fast. I highly recommend Codrin and Cruisetopic to anyone looking to book a cruise — top-notch service from start to finish!
19 February 2025
Reply from Cruisetopic
Thank you so much for your wonderful review Simona! 😊 We’re so happy to hear that Codrin made your booking experience smooth and enjoyable. He truly strives to provide the best service, and your feedback means a lot to us. We look forward to assisting you and your friends again in the future! 🚢✨
More than five starts
More than five starts
Thanks alot...
Donatella, Rita & Eszter.
Really all of you are very helpful, keen punctul, professional, and so kind
You are so super and great
My realy great plausear and Thanks
20 February 2025
Reply from Cruisetopic
Thank you so much for your amazing review! 😊 We're delighted to hear that Donatella, Rita, and Eszter made your experience so special with their professionalism, kindness, and dedication. Your feedback truly warms our hearts! We look forward to planning your next cruise trip. 🚢✨
Reply from Cruisetopic
Thank you for your feedback, Munira! We're glad to hear that communication has been smooth, and we’ll make sure it continues that way.✨
Feel free to reach out anytime!
Very professional staff!
4 February 2025
Reply from Cruisetopic
Thank you for your kind words! We're thrilled that you had a positive experience with our professional team. We can't wait to organize your next trip! 🌊🤗✨
They were great from first touch!
They were great from first touch. This is our secound booking with them. They were patient with us, helpfull, kind and trusty.
They make us several offers depending on our budget and dates.
So all the praises for miss Tea from Cruisetopic.
6 February 2025
Reply from Cruisetopic
Thank you so much for your kind words, Leo! We’re thrilled to hear that your second booking with us was just as positive as the first. Tea and the team are always happy to help and make sure you get the best options within your budget and dates. We can’t wait to organize your next trip! 🌊🤗
Donatella was helpful in choosing the…
Donatella was helpful in choosing the best destination, and was very kind to me.
So excited to try the cruise in October.
20 January 2025
Reply from Cruisetopic
Thank you for your kind words, Hanan! We're so happy Donatella was able to help you choose the perfect destination and provide you with such great service. We’re excited for you to experience the cruise in October and can’t wait to organize your future cruises! 🌊🤗
Great agent…
We were lucky to come across your agent who was patient, understanding, willing to help every step of the way, and even available for our questions outside of business hours. We couldn't have asked for better agent.
28 January 2025
Reply from Cruisetopic
Thank you so much for your kind words, Miki! We're thrilled that your agent was able to assist you every step of the way with patience, understanding, and dedication. We're always here to help, even beyond business hours! We look forward to organizing many more amazing trips for you in the future! 🌊✨🤗
a company with well-trained and…a company with well-trained and efficient people.
a company with well-trained and efficient people.
28 January 2025
Reply from Cruisetopic
Thank you for your feedback, Emil! We're so glad to hear that you found our team well-trained and efficient. We look forward to helping you plan your next trip with the same level of dedication and care! ✨🤗
Very knowledgeable and have attended to…
Very knowledgeable and have attended to all my requirements and needs.
23 January 2025
Reply from Cruisetopic
Thank you for your feedback, Mohamed! We are happy that everything lived up to your expectations. We look forward to planning your next cruise 😊
Reply from Cruisetopic
Thank you for your feedback, Andreea! Looking forward to planning your next cruise adventure 🤗
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.