Croyland Reviews 

1,116
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and professional throughout every single step of the vehicle acquisition journey. Many people strongly appreciate the relaxed, transparent no-pressure sales approach and the reassuring communication provided by the team from start to finish. However, some customers also noted occasional difficulties involving post-purchase mechanical problems, such as unexpected engine failures or oil leaks after driving away. A small group of visitors also experienced frustrating communication delays, showroom neglect, or felt let down by unexpected vehicle preparation and valuation inconsistencies.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during the vehicle... See more

Service

Customers consistently note positive experiences with service, highlighting efficient staff, helpful... See more

Product

Customers had positive experiences with product, expressing great satisfaction with their new vehicles... See more

User experience

Users describe satisfaction regarding their user experience, highlighting a smooth, seamless, and stress-free... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful and professional staff members who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we had an issue with the 1st car (no one fault) we wanted Ben did a fantastic job of sorting a replacement out for us that fitted our requirements. Thought the process Ben and his colleagues... See more

Company replied

Rated 5 out of 5 stars

I’ve lost count how many times I’ve had a car through croyland now! Always deal with Jamie Burton, and I cant recommend him enough. Im someone who has no idea about cars and it’s nerve wracking to sit... See more

Company replied

Rated 5 out of 5 stars

Thanks to Jamie and the team at Croylands when securing a recent used car deal. He was professional with good communications, delivering what was asked for. Car was as expected and prepared to a h... See more

Company replied

Rated 5 out of 5 stars

We part exchanged our old car and bought a newer one today from Croyland. We were looked after again by Matt and he really was excellent. He helped us through the maze of paperwork and made the whole... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Croyland Car Megastore enjoys a regular supply of high quality, used vehicles from its sister company Grosvenor Contracts – the UKs largest independent contract hire company. These cars and vans have full service histories and have been serviced and maintained to the very highest standard. Come and see us at our Northamptonshire car supermarket, which spans six acres and is located on the Northampton Road in Rushden. Croyland Car Megastore has built up an outstanding reputation across Northamptonshire. For quality second hand cars you are sure to find the used car or second hand van you’re looking for.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,116)

198 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought a Nissan Qashqai from Croyland…

I bought a Nissan Qashqai from Croyland Car Megastore and I couldnt fault my experience buying from them. I had the help from Jamie one of the sales person and he helped me so much that I would buy from them again. Thank you so much.

10 February 2026
Unprompted review
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Reply from Croyland

Thank you for your recent review. We appreciate you taking the time leave your positive comments.

Rated 5 out of 5 stars

Excellent car buying experience

Excellent car buying experience! From the very beginning, the service was outstanding. The seller, Indi, was extremely attentive, professional, and helpful throughout the entire process. I really recommend this company.

17 February 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your lovely review.

Rated 5 out of 5 stars

Van sale

These service and help from the Croyland sales team is excellent they go out of there way to help you in all aspects of purchasing a vehicle highly recommend in the area

19 February 2026
Unprompted review
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Reply from Croyland

We're pleased to be able to help with your recent Van purchase. We appreciate you taking the time to leave a review and recommend us.

Rated 5 out of 5 stars

Ben was absolutely amazing

Ben was absolutely amazing with helping me buy my new car. We gave him our budget, certain things we liked for a car, he showed us cars within that. Any questions we had, he answered, Ben was very approachable with any queries we had. Would defiantly recommend getting a car with Croyalnd.

19 February 2026
Unprompted review
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Reply from Croyland

Thank you for your review. We really appreciate it.

Rated 5 out of 5 stars

I had an excellent experience and can…

I had an excellent experience and can highly recommend Ben as a car dealer. The service was extremely professional from start to finish. Communication with Ben was clear, fast, and very friendly, and every question I had was answered with great knowledge and patience.

Ben found the perfect car for me very quickly and made the whole process smooth and stress-free. Everything was arranged efficiently, and all the details were clearly explained, which gave me a lot of confidence and peace of mind.

I really appreciated Ben’s professionalism, honesty, and dedication. If you’re looking for someone reliable with excellent knowledge and outstanding customer service, I would definitely recommend working with him. Thank you again, Ben, for such a great experience!

19 February 2026
Unprompted review
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Reply from Croyland

We're please Ben was able to help with your car purchase and that you had a great buying experience with us. Thank you for your recommendation.

Rated 5 out of 5 stars

Thank you Ben Pugh

Thank you Ben Pugh, a credit to Croyland. Had an excellent experience from start to finish, I would highly recommend Croyland for your next new car experience.

11 February 2026
Unprompted review
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Reply from Croyland

Thank you very much for your review.

Rated 5 out of 5 stars

I recently brought a car from Croylands…

I recently brought a car from Croylands and was helped by Ben Pugh, amazing service from start to finish and helped me find the right car. Was very knowledgeable and overall very happy with my experience!!

16 February 2026
Unprompted review
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Reply from Croyland

Thank you for taking the time to leave a review of your experience with us.

Rated 5 out of 5 stars

Danny L was so friendly and helpful…

Danny L was so friendly and helpful from the get go, and made my car purchase easy. Thank you Danny!

12 February 2026
Unprompted review
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Reply from Croyland

Thank you for your review of your car purchase with Dan. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Brilliant customer service

Indi helped us with buying my daughter’s car, he was extremely helpful, answered all our silly questions, knew his stuff. Overall very good experience, smoth and stress free

11 February 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review.

Rated 5 out of 5 stars

Jamie Burton was amazing when helping…

Jamie Burton was amazing when helping me with buying my new car. He answered all my questions giving me reassurance and clarity.
He was so understanding and helpful throughout the process. He definitely made the experience easy for me.

6 February 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We appreciate you taking the time to share your experience.

Rated 2 out of 5 stars

Disappointing

Entrusted to source a car for my granddaughter, I fixed on a low mileage Toyoto Aygo X. The price on the website was OK and I was attracted by the website statement “*Fees are already accounted for within the payments displayed and are included within the total amount payable”. Having decided to purchase, it was an unpleasant shock to be confronted by a request for an additional £149 admin fee! I pointed out the discrepancy to the website and was advised the website was wrong - it had recently been updated allowing this error to occur. This fee was negotiated away but the bad taste remains!
I pointed out a partially deflated N/S/F tyre prior to purchase and was assured this would be corrected. Despite being given a new MOT and Croyland's pre-delivery Safety Check, this tyre was still partially deflated on collection. The salesman tried to reinflate the tyre, but within 2 miles of leaving, the tyre pressure warning light illuminated.
It was OK for the short journey home where it was re-inflated to the correct pressure.
Some two days later it was found the other three tyres were underinflated, though the original low pressure tyre was OK!
In this instance, the pre-delivery inspection appears to have been a farce - I’m not even sure the promised service was done - the oil appeared very dirty for just a few miles.
The service I received from Ben Pugh, the Sales Advisor was excellent but Croyland Car Megastore let him down badly.
I had a call from Customer Service the following day who asked for the car to be returned - not practical given that by then, the car was some 50 miles away - as previously advised to Croyland and as per the Invoice address!

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Dan Aspinal was so helpful in picking…

Dan Aspinal was so helpful in picking my new car. Very knowledgeable and insightful, guiding me through the different aspects of the car I purchased. Service is second to none, with my car being ready earlier than expected! Top top dealership, and would 100% recommend

5 February 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review. We really appreciate it.

Rated 5 out of 5 stars

I was looking to buy a newer car and…

I was looking to buy a newer car and Jamie was the person who looked after me.He was very polite and answered all my queries and questions . He made me feel very welcome and at ease.

23 January 2026
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Experience was great as a Ben who is a…

Experience was great as a Ben who is a salesman here helped out alot to meet all the needs I want in a car.

4 February 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We're pleased Ben was able to help you with your new car.

Rated 5 out of 5 stars

Brilliant company

Had a great experience with Croyland. Dan and Jamie were great to deal with throughout. They found me a perfect car in my budget. The car was spotless when collected and more than exceeded my expectations. They are very honest people and they don't mess you around like some other dealers! Would highly recommend.

30 January 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review. We're pleased Dan and Jamie were able to help you with your purchase. Thank you for your recommendation too.

Rated 1 out of 5 stars

I bought a car less than 8 months ago…

I bought a car less than 8 months ago and the timing chain snapped damaging the engine. According to the consumer rights act as a dealership they should have done something about it. They did not and now I am left with a £10,000 bill to fix my car.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Ben was friendly, professional, and very knowledgeable, with no pressure at all. Everything was explained clearly and the whole process was smooth and stress-free. I’m delighted with my car and wouldn’t hesitate to recommend.

29 January 2026
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to review your care purchase with Ben. We're pleased you are happy with your new car!

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