Croyland Reviews 

1,119
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful and professional staff for making the entire car-buying process remarkably smooth and stress-free. Buyers deeply appreciate the clear communication, thorough guidance, and exceptional service provided by the team from start to finish. Many people mention that vehicles are consistently prepared to high standards and handovers are handled efficiently without any sales pressure. Some reviewers were not happy with unexpected mechanical problems arising shortly after purchase, noting major issues like engine or battery failures. Additionally, a few people felt dissatisfied when dealing with difficult post-purchase support and subsequent repair inquiries.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, highly... See more

Service

Users describe positive interactions with service, highlighting efficient, honest, and helpful staff who make... See more

Product

Customers had positive experiences with product, expressing absolute satisfaction and delight with their new... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth and stress-free purchasing process... See more

Customer service

Reviewers highlight positive aspects of customer service during their vehicle purchases. Consumers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we had an issue with the 1st car (no one fault) we wanted Ben did a fantastic job of sorting a replacement out for us that fitted our requirements. Thought the process Ben and his colleagues... See more

Company replied

Rated 5 out of 5 stars

Indi was a very honest and helpful salesman, making the process easy for us. Indi was understanding of our needs and flexible with us as we moved through the sale. The Croyland selection was very imp... See more

Rated 5 out of 5 stars

Thanks to Jamie and the team at Croylands when securing a recent used car deal. He was professional with good communications, delivering what was asked for. Car was as expected and prepared to a h... See more

Company replied

Rated 5 out of 5 stars

We part exchanged our old car and bought a newer one today from Croyland. We were looked after again by Matt and he really was excellent. He helped us through the maze of paperwork and made the whole... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Croyland Car Megastore enjoys a regular supply of high quality, used vehicles from its sister company Grosvenor Contracts – the UKs largest independent contract hire company. These cars and vans have full service histories and have been serviced and maintained to the very highest standard. Come and see us at our Northamptonshire car supermarket, which spans six acres and is located on the Northampton Road in Rushden. Croyland Car Megastore has built up an outstanding reputation across Northamptonshire. For quality second hand cars you are sure to find the used car or second hand van you’re looking for.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,119)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I found Croyland very easy to deal with…

I found Croyland very easy to deal with and Ben especially made the whole process of selling and buying seamless.
Top quality service and all finished in just 4 days. Recommend 100%.

7 May 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to review your buying experience with us and Ben. We appreciate the recommendation too.

Rated 5 out of 5 stars

The whole experience was seamless

The whole experience was seamless, from finding the car i wanted to test drive and part exchanging. Would recommend to all

7 May 2026
Unprompted review
Croyland logo

Reply from Croyland

We're pleased to read that you had a great buying experience with us and that you would recommend us to others.

Rated 5 out of 5 stars

Inderpreet Dhassi

Inderpreet Dhassi, was excellent, very friendly and knowledgeable about the car I purchased
I cannot thank him enough
Emma Todd

7 May 2026
Unprompted review
Croyland logo

Reply from Croyland

It's lovely to hear that Inderpreet could help you with your recent car purchase. We look forward to welcoming you back again in the future.

Rated 5 out of 5 stars

After looking around for many weeks at…

After looking around for many weeks at different cars for my mum, we ended up at Croyland Motor Store in Rushden near Wellingborough.
Ben Pugh, wonderful guy, helped us with every aspect of buying a new car.
My mum is in her 80’s, so this has been quite a big thing buying a new car at her age… Ben was the most helpful, patient and supportive man we could have asked for, he gave her all the time in the world, sorted out everything on the car that he said he would, did all the online paperwork for her….
I would certainly recommend Croyland Motors and of course Ben, he was great 👍 Thankyou

16 April 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for you recent review. It's really appreciated.

Rated 5 out of 5 stars

Great experience

Ben was absolutely brilliant, no pressure sales and very helpful, car was perfect came with a fresh mot, interim service and fresh tyres. Handover was very quick and easy, would definitely recommend great experience from start to finish👍

5 May 2026
Unprompted review
Croyland logo

Reply from Croyland

We appreciate you taking the time to review your recent purchase with us and we hope to welcome you back in the future.

Rated 5 out of 5 stars

THANK YOU Ben......

THANK YOU Ben......
Ben was very helpful and patient throughout the whole process.He explained everything clearly and made sure we were comfortable with each step.

3 May 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you very much for your kind review.

Rated 5 out of 5 stars

I can’t thank Ben enough!

I can’t thank Ben enough, he was amazing from start to finish. He helped me pick my first car and I’m so grateful for all his help and how easy he made the whole process for me. Croyland Car Megastore is a brilliant place to get a car from whatever you’re in need off. Thank you again!

3 May 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review of your recent purchase with us with Ben. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Ben was very helpful and made the hole…

Ben was very helpful and made the hole process very simple, would definitely recommend Ben from Croyland cars if you’re thinking of buying or selling your Vehicle 🙂👍

30 April 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for leaving a review, we appreciate you taking the time to share your buying experience with us.

Rated 5 out of 5 stars

Jamie was so helpful and the car was…

Jamie was so helpful and the car was delivered in pristine condition. Though a 2019 number plate and quite high mileage for me to tootal about my friends said it looked like new. It was serviced again. It was a realistic price. While the company was a megastore it felt like a dealership. I would recommend having a look there if looking for a used car.

17 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your recent review and recommendation. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Ben was a great help from start to…

Ben was a great help from start to finish.I couldn't decide between two similar vehicles.No pressure selling just a knowledgable description of both vehicles helping me to decide. Regular communication throughout.He really did make everything a lot easier.He even fully charged the battery before we picked it up.I would highly reccomend Croyland motors and especially Ben.

2 April 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your review of your buying experience with Ben. We are pleased to read that you were happy with the process.

Rated 5 out of 5 stars

My experience at Croyland was fist…

My experience at Croyland was first class. Ben Pugh who dealt with my purchase was brilliant. His manner and attitude was friendly and informative. His professionalism, Excellent! The whole process was smooth and relaxed. I 100% recommend without doubt. Great experience all round and have no hesitation in buying from here again.

26 April 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for providing such a lovely review. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Jamie was absolutely fantastic during…

Jamie was absolutely fantastic during the process, would highly recommend.

25 April 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave us a review of your recent purchase with us and in particular Jamie. We hope to welcome you back in the not too distant future.

Rated 5 out of 5 stars

Ben Pugh

I dealt with Ben Pugh @ Croyland motors. Had my car for 2 weeks now, and my experience has been excellent and I would strongly recommend. Ben went above and beyond my expectations for a car salesman, answering my emails after he’d finished for the day, made sure I was aware of everything that was happening with my car and is still answering questions that I’ve put to him. Again would strongly recommend this company
Thanks again Ben, you have been a pleasure to share my new car journey with

23 April 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for your recent review and taking the time to share your experience.

Rated 5 out of 5 stars

An amazing experience buying my new car…

An amazing experience buying my new car with them. Ben was absolutely fantastic, so helpful and in constant contact throughout the process, can not fault his customer service. The car was delivered to my home and on the morning of delivery Ben called to ensure we were all ready, car was delivery by a lovely gentleman who ensured all was ok with the car then Ben checked in after delivery. I would 100% recommend this company to buy from prob the best company I have purchased from.

23 April 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review of your recent car purchase. We are pleased to read that it was a positive experience and that you would recommend us.

Rated 5 out of 5 stars

Ben helped me from start to finish from…

Ben helped me from start to finish from looking at cars to advising me on best prices and sizes. I looked a a few cars that I thought I wanted but didn't in person but Ben helped me and showed me more cars that would suit me better

Thank you so much

22 April 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review. We really appreciate it.

Rated 5 out of 5 stars

New car

So I came in looking for a car, and Matt was so helpful, gave me all the information, went through everything and went over things I didn’t understand. I was never pushed to buy a car where a lot of places only want a sale regardless, I changed my mind a few times on what I was looking for. This wasn’t an issue for Matt. He kept in contact and once I found a car I had it within a week. I had a problem with the car and it was sorted the same day. Lovely service and Matt is a credit to the company. I don’t think I’ll go elsewhere for cars in the future now. Lovely service, polite and very quick.

15 April 2026
Unprompted review
Croyland logo

Reply from Croyland

We're pleased that Matt could help you with your recent car purchase. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

I had a fantastic experience with this…

I had a fantastic experience with this company! I dealt with Ben Pugh, he went above and beyond to be helpful, handling all my specific requests with ease. They were incredibly patient, making sure my questions and queries was answered thoroughly. Truly top-tier customer service—I couldn't be happier with the process!"

23 March 2026
Unprompted review
Croyland logo

Reply from Croyland

Thank you for taking the time to leave a review of your experience with us.

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