The website was very easy to use. Placing my order took just a couple of minutes. However, additional offerings (fees) were annoying. I declined two, but somehow they slipped one in: a $1.95 fee to co... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was easy to navigate, the only thing I didn’t like was I couldn’t go back to edit something that was in my cart. For example, if I wanted to change the color of the background, I would have to go b... See more
Company replied
It was a bit difficult ordering a digital print of the portraits I wanted but it was so worth it.
Company replied
We had ordered previously and knew we needed to get special canvas portraits for our grandkids pets. They will make very special Christmas gifts. Crown & Paw has always been efficient, easy to wo... See more
Company replied
Company details
Information provided by various external sources
Crown and Paw is a pet focused home decor brand that prints high quality custom pet art featuring your very own pet. Print your pet on a custom canvas in an authentic renaissance style portrait and give them pride of place in your home.
Contact info
United States
- support@crownandpaw.com
- crownandpaw.com
3.8
Great
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Whatever you're looking for . . . It's here!
Easy to use website and lots of options available. I will definitely be back.
26 October 2025
Reply from Crown & Paw
Thank you so much for your wonderful review! We're thrilled to hear you found our website easy to use and enjoyed the variety of options available. It means a lot to know you’ll be back, we can’t wait to create something special for you again soon!
Reply from Crown & Paw
We're very sorry to hear you feel this way, that’s not the experience we want anyone to have.
We take these concerns seriously and would like to investigate right away. Could you please email us at support@crownandpaw.com? We will prioritize this and provide a full update as quickly as possible.
Thank you for your understanding.
Great product and great service.
We had ordered previously and knew we needed to get special canvas portraits for our grandkids pets. They will make very special Christmas gifts.
Crown & Paw has always been efficient, easy to work with and deliver an exceptional product.
21 October 2025
Reply from Crown & Paw
Thank you so much for your continued trust and support. It truly means the world to us! We're honored to be part of such special gifts for your grandkids, and we’re so glad to hear you’ve had a consistently positive experience with Crown & Paw.
We hope they bring lots of smiles this Christmas!
Thank you again for choosing us!
Reply from Crown & Paw
Thank you so much! We love having you as part of the Crown & Paw family! Your support means the world to us!
web site was not easy to use
20 October 2025
Reply from Crown & Paw
Thank you for your feedback! We’re sorry to hear that you found the website difficult to use. We’re continuously working to improve the customer experience, and your input is truly valuable to us.
If you need any help with your order or have any questions, please don’t hesitate to reach out to us at support@crownandpaw.com. Our team will be more than happy to assist you right away.
Such an easy process my image came out…
Such an easy process my image came out cropped around my pet perfectly! Love the design choices!
15 October 2025
Reply from Crown & Paw
We’re so happy to hear you loved how your pet’s portrait turned out! It’s wonderful to know the design and cropping were just right. Thank you for sharing your experience and for choosing Crown & Paw. We truly appreciate your support!
Website was easy to navigate
Website was easy to navigate however, if they sent me a 15% off coupon which did not work so I used a 10% off coupon that they had also sent. That's why I gave him four stars.
15 October 2025
Reply from Crown & Paw
Thank you so much for your feedback! We're happy to hear you found our website easy to navigate, but we’re truly sorry about the trouble with the 15% off coupon that definitely shouldn’t have happened.
Please reach out to us at support@crownandpaw.com
and we’ll make it right by honoring the full discount on your order. We really appreciate you bringing this to our attention and giving us the chance to fix it.
Quick response time
Quick response time, very easy to work with, just ordered #4 and #5!
Our two-legged boys may start to get jealous...
14 October 2025
Reply from Crown & Paw
That’s amazing! Thank you so much for your continued support! We love hearing that you’ve come back for portraits #4 and #5 Your two-legged boys might just need their own next! 😉 We truly appreciate you being part of the Crown & Paw family!
Reply from Crown & Paw
Thank you so much for your kind words! We’re so glad to hear you found our website easy to navigate and well laid out. We’ve worked hard to make the experience simple and enjoyable. We truly appreciate your support!
Utterly disgusted by the lack of…
Utterly disgusted by the lack of response from the company and do not care attitude.
Still waiting for item 15 weeks after order and it’s stated in production which it clearly not.
Order was started 4 month ago on there system
I’ve started that this item is because of pet loss and I got no response
Don’t waste your money, time or effort,
All 1 star reviews are simular so clearly not learning from there mistakes or taking steps to rectify
Update 1 - the reply to contact support is useless. I have connected support and I get the same reply it’s in production.
It’s a month on from my review a nothing.
No further along. Don’t waste your time with the company. They don’t care and don’t offer any thing other than it’s in production. After 5 month they are stealing money.
Minus infinity stars
30 June 2025
Unprompted review
Reply from Crown & Paw
We’re truly sorry to hear about your experience and understand how upsetting this must be, especially given the sentimental nature of your order. This is certainly not the level of service we aim to provide.
We’d like to look into this for you right away, could you please contact us directly at support@crownandpaw.com
with your order details? Our team will prioritize your case and work to get this resolved as quickly as possible.
Again, we sincerely apologize for the delay and lack of communication, and we truly appreciate your patience and understanding.
So easy to get the custom picture
9 October 2025
Reply from Crown & Paw
We’re so glad to hear that! We love making the process easy and enjoyable for our customers. Thank you for sharing your experience!
Look into my eyes...
Crown and Paw simply created my favorite Halloween decoration. There is nothing quite like the fright mortals experience when they behold the terror that is Count Jinx-ula.
12 October 2024
Reply from Crown & Paw
That’s amazing Count Jinx-ula sounds absolutely spooktacular! We’re thrilled to hear your portrait has become a Halloween favorite. Thank you for sharing and for letting Crown & Paw be part of your spooky season!
Digital Printing hunt
It was a bit difficult ordering a digital print of the portraits I wanted but it was so worth it.
12 October 2025
Reply from Crown & Paw
Thank you so much for your kind words! We’re glad to hear that, you found it all worth it in the end. We truly appreciate your patience and support!
Great product
11 October 2025
Reply from Crown & Paw
Thank you so much for your kind words! We’re thrilled to hear you’re happy with your product. Your support truly means a lot to us!
I have ordered 3 things previously
I have ordered 3 things previously. and from what I remember when uploading a photo, I could see a rough preview right away.
Edit: It seems this feature has been changed, now you must pay an additional $10 to see a preview right away which, for me, made it harder to pick a final design.
What I liked previously was uploading a photo and trying it out on many different canvasses to pick the one I like. This time I kind of just had to pick one and go with it.
5 October 2025
Reply from Crown & Paw
Thank you so much for your feedback! We haven’t changed that feature — you can still enjoy a custom experience. Once you approve your artwork, a custom store will appear in your dashboard where you can view and purchase additional items featuring your approved design. It’s a fun way to see your artwork on different products! We truly appreciate your continued support and hope you’ll love your new portrait.
Reply from Crown & Paw
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our customer service and the quality of your product. Your support means the world to us, and we look forward to creating for you again in the future!
Upcharges
Website is fine to navigate, but on two occasions it added upcharges I did not select upon check out and I only saw after submitting payment. Not cool.
1 October 2025
Reply from Crown & Paw
Thank you for sharing your feedback with us. We’re truly sorry for the unexpected upcharges you experienced during checkout.
We’d love to help resolve this for you. Could you please reach out to us at support@crownandpaw.com with your order number? We’ll be happy to review the charges and issue any necessary refund right away.
We appreciate your patience and for giving us the chance to make this right.
Photoshopped piece of paper…
It was poor quality and in the past, the “un-framed” portraits came on a canvas. It was simply a photoshopped image on normal paper…
1 September 2025
Reply from Crown & Paw
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your recent order didn’t meet your expectations. I had a chance to review your order details, and I’d like to clarify that the item you purchased was The Step Brothers – Custom Pet Poster (11.7" x 16.5", Unframed). This product is printed on high-quality poster paper and comes with the option to add a frame, but by default, it arrives unframed.
In the past, it looks like your previous orders were canvas prints (unframed), which explains the difference in material and presentation. I completely understand how this may have felt like a step down compared to your past experience, and I apologize for any confusion caused.
We value your trust and want you to be happy with your purchase. If you’d like, we’d be glad to suggest a canvas option for this artwork so you can enjoy the same quality you’ve had before. Please feel free to reach out to us directly, and we’ll be happy to assist further.
Easy to put together
Easy to put together! Straightforward and quick. Can’t wait to see the preview which will apparently be ready in 4 days!
1 September 2025
Reply from Crown & Paw
Thank you so much for your kind words! We’re thrilled to hear the process was easy and quick for you. Our team is just as excited for you to see the preview. We can’t wait to share it with you in a few days!
Overall this is a good company.
The website was very easy to use. Placing my order took just a couple of minutes. However, additional offerings (fees) were annoying. I declined two, but somehow they slipped one in: a $1.95 fee to cover my purchase if anything happened to it during delivery. I order online frequently, have no trouble and don’t have to battle this kind of game. I’m surprised at Crown and Paw.
1 August 2025
Reply from Crown & Paw
Thank you for your feedback. We truly appreciate you taking the time to share your experience. We're glad to hear you found the website easy to use and the ordering process smooth.
We’re sorry to hear that the additional service options felt frustrating. The $1.95 fee you mentioned is for shipping protection, which is optional and can be removed during checkout. We understand that transparency is important, and we’re actively working on making these options even clearer for our customers.
Your input helps us improve, and we hope to have the opportunity to serve you again with an even better experience. Thank you for choosing Crown & Paw.
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