Crowdville Reviews 341

Reply from Crowdville

Sep 30, 2025

Hi Kemi,
thank you for your feedback — we’re sorry for the frustration you’ve experienced.
After checking your case, we can confirm that the payment could not be completed because the final step to request it was not fully completed within the deadline. That’s why your payment expired and is currently showing as “waiting”.

However, we’d like to help: if you still wish to claim your reward, we’re happy to extend the payment deadline so you can finalize the process and receive it. Please contact us at support@crowdville.net and we’ll guide you step by step.
We value your contribution and want to make sure you can get your compensation.

Reply from Crowdville

Feb 11, 2022

Hi Emma,

Thanks for your feedback. Here at Crowdville we
have a very friendly support team, we are always
happy to support you. Yes it's true there are some
simple steps to follow to claim your earnings. After
taking a look at your account, we can see that you've been paid.
Hurray! Your payment was made in paypal on the 4th of
November 2021. It would be best for you to take a look at
your paypal account and cross check this information.
Hope this helps.

Reply from Crowdville

Aug 20, 2019

Hi Testuser123, if you believe your problem has not been fixed yet, please reply back to the ticket as it has been written on the email. We're looking to solve any pending situation in any mean we can.

Thank you for your patience!
The Crowdville Team

Reply from Crowdville

Jul 2, 2019

Hey Brit, thanks for the lovely review!

We're delighted you're having fun being part of our community, and there's going to be lots more missions and earning opportunities coming up soon.

A huge congrats for being one of our winners for the £90 in Amazon vouchers! We hope you enjoy spending your winnings...

See you on the site!

Alex

Reply from Crowdville

Jul 2, 2019

Stewart, thank you so much for your kind words!

We're over the moon that you're happy with the site, our service, and ultimately our community.

Although we've only been in the UK for a year, we've got big plans for the next 12 months and beyond, so we're only just getting started. There'll be lots more fun, earning opportunities for you, so thanks for being part of the club!

A huge well done on winning one of our three prizes of £90 in Amazon vouchers too!

Alex

Reply from Crowdville

Jun 27, 2019

Thanks so much for the feedback, Matthew!

That's very kind words... we're only as good as our community though, and you're a great crowder. We really like the work you've been doing on our site.

You've absolutely got the hang of what we're all about, and you're earning good money as a result too - so, well done to you!

There's lots more to come, so we'll see you on the site!

Alex

Reply from Crowdville

Apr 29, 2019

Hi Kimm,

We've been speaking on Facebook and been keeping you posted through every stage.

As you know, something got lost in translation and there was a mixup in communications internally ourselves. We were under the impression that we'd be able to send you a direct bank transfer of the entire £72 in one go.

We weren't able to, unfortunately, which we explained to you last week. It's incredibly frustrating because ultimately we don't want you waiting any longer than necessary to receive your earnings.

£57 worth of your earnings had expired (they expire 6 months after the initial request). We were able to amend this particular amount of earnings to remove the 'expiration', and now that your bank details are all correct, you'll just need to confirm your payment method (TransferWise) and accept the invoice for this. You'll then be receiving this in our May payments.

Again, this is extremely frustrating and we're sorry for the huge delay on that one.

£15 had been requested, and you followed all the steps correctly after the initial mishap, and that is on it's way to you as part of our April batch of payments. As you know, we send out payments once a month, and despite our best efforts to get a separate, individual transfer to you quickly, this was the soonest possible time that we could get it to you. So you can expect to receive that this week.

The majority of our crowders do receive their money on time and now that your bank details are saved correctly in our system, any future earnings won't be delayed by 6+ months or at all. I'll echo what we said in your previous review that our payment process is complicated. It's outdated too, and it's something we'll be upgrading later this year, but for the meantime we can only apologise that you've not received anything yet.

Thank you again for taking the time to let us know how you feel - we're determined to make sure you ultimately have a really good experience on our site, and you will 100% be receiving your £72 from us.

We're going to be publishing more blog posts to guide crowders on how to work around our site such as this one here: https://otium.crowdville.net/otium/blogs/view/48024/how-to-claim-your-money-on-crowdville

Thanks again Kim, and all the best. We'll let you know when we send out both April and May's payments.

Reply from Crowdville

Mar 11, 2019

Hi Julieann - thank you very much for passing on your feedback about your Crowdville experience so far.

This is really frustrating feedback to receive, and we know that we've unfortunately had some big delays recently in sending out everyone's payment. You know that all too well though, and on behalf of everyone at Crowdville, I apologise wholeheartedly for that. It's unacceptable.

We know we've been in touch regularly throughout the process, but we do appreciate you taking the time to write on here too. Every single piece of feedback on here good and bad is passed on to everyone in the company, so I'll say it again - everyone at Crowdville realises just how serious this payment delay is and it's unacceptable that you've been waiting for so long.

If you ask any crowder who's completed missions before Christmas, they'll say that they've been paid, and we can't wait for you to receive your money in your account. We do pay out, we're certainly not a scam, and we are 100% paying you.

That doesn't take away the huge frustration of not paying you on time though, and we're working very hard to implement a new system that will stop this from happening again. This is vital. Without our crowders there is no Crowdville, so it's absolutely essential we get this right straight away.

Thank you again, and we will be in touch soon to confirm when you'll receive your money.

Alex

Reply from Crowdville

Feb 18, 2019

Hi Bex - thanks for taking the time to give us your feedback on your Crowdville experience.

It's through dialogue like this which will help us improve what we do, and in turn, your time on our website, so thank you for raising this.

First off, we're really sorry that you've not been paid for completing your mission yet.

You're absolutely right in mentioning that we've passed the payment window (10th-15th of each given month) which is stated in our Payment blog post on the site. It's really frustrating for us that we weren't able to send you your payment out on time, but this must pale into comparison to how frustrated you're feeling right now.

We're aware of the payment issues and we're doing everything we can on our side to make up for this and ensure we pay you ASAP.

We'll have an update for you as soon as we have the word from the Finance team, but we're hopeful of sending you your earnings as soon as we can.

And just as a heads up, as much as we'd love to get back to you as soon as we can, we unfortunately don't have any weekend support at this moment in time - so we're very sorry we weren't able to respond to your email on Saturday or Sunday.

We're absolutely aware of the issues currently on the site and we're addressing them as a matter of urgency.

Thanks so much for your patience, Bex. We're determined to get this right for you.

Alex

Reply from Crowdville

Sep 19, 2018

Ciao Paola!
Ci dispiace per questa situazione, pensavamo fosse stata risolta a Marzo 2018 visto che non ci sono arrivate più comunicazioni da parte tua.

Abbiamo finalmente trovato il problema che non ti ha fatto arrivare il tuo compenso.
Durante il cambiamento dal vecchio sistema di pagamenti al nuovo non abbiamo visto che il tuo pagamento era tornato indietro per errore. Adesso abbiamo inserito il tuo pagamento in stato "Errore".

Ciò significa che se vai in piattaforma (Nella sezione "Guadagni") troverai il tuo pagamento in errore. A questo punto puoi richiedere nuovamente il tuo compenso scegliendo il metodo di pagamento preferito.
Ti consigliamo tramite bonifico Bancario (Transferwise) perché è il metodo di pagamento più veloce.

Ci dispiace per il disagio che ti abbiamo arrecato e speriamo di poter concludere questo pagamento il prima possibile.

Ti ringraziamo per la pazienza,
Il team di Crowdville