Crowdmade Reviews 

225
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Had a weird defect occur with a sweatshirt I had purchased back in March. I didn't believe there was anything that could be done about it, but wanted to report it so that the manufacturing team was aw... See more

Rated 5 out of 5 stars

Great customer service! The package was lost and they helped me to finally receive my order. Very kind and helpful, I am totally satisfied and would definitely recommend. Thanks so much for everythin... See more

Rated 5 out of 5 stars

I had a tricky checkout glitch where my browser timed out right as I tried purchasing during a presale. I was worried I had lost my chance, but Julio from Crowdmade provided the most patient, dedi... See more

Rated 5 out of 5 stars

I have had two issues with shipping in the past (USPS issues both times) and Crowdmade has made fixing any issues extremely easy. All it took was a quick email, and they made everything right (within... See more

Company details

  1. Clothing Store

Written by the company

Crowdmade partners with creators from Youtube, Instagram, and Snapchat to create the highest quality apparel and accessories that fans are proud to wear.


Contact info

  • 1933 Davis Street, 94577, San Leandro, United States

  • crowdmade.com

4.6

Excellent

TrustScore 4.5 out of 5

225 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(225)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

impeccable service!!!

i ordered a t-shirt from the jacknjellify store here, and i am incredibly impressed with the way it was handled!!! it shipped much earlier than expected and arrived early as well!!! the shirt was the exact color and size i ordered, and the print is fantastic, overall i am super satisfied with the shirt i got and will most likely be making purchases here again!!

27 July 2023
Unprompted review
Rated 1 out of 5 stars

Expect custom fees when you order

Expect custom fees when you order, on my order of 50€ it was 16€. Crowmade don’t tell this to his customer and predict it’s ‘free’ shipping is cheap.

10 May 2023
Unprompted review
Rated 1 out of 5 stars

Everybody lost money, because they can't do their job

The company told me they couldn't fix the shipping address 4 weeks before the item was in the mail. I contacted them several weeks before the even shipping label was produced, after months of waiting for the item, and moving. They said that there was nothing and they could do, shipped the item to nowhere, waited for it to be returned, and then only refunded part of the order.

Any company can adjust an order. They lost money, I lost money, the Creator lost money. I would highly recommend using a different company for producing and buying products.

Absolutely zero functional infrastructure for a company whose main service is infrastructure to produce items for others.

17 May 2023
Unprompted review
Rated 1 out of 5 stars

I did the mistake of watching a youtube…

I did the mistake of watching a youtube video which creator is using Crowdmade services to sell their custom products, and now I am getting disruptive overlay youtube ads for said product every 10 minutes regardless of what I am watching.

No, am definitely not interested in becoming a customer when having to deal with this crap.

5 May 2023
Unprompted review
Rated 5 out of 5 stars

These guys did an awesome job for us

These guys did an awesome job for us, they had very nice shirts the next day and had our artwork printed on them the next in high quality within a couple of days. Joe was very helpful at every step. I will definitely use them again.

31 March 2023
Unprompted review
Rated 1 out of 5 stars

AWFUL SITE

AWFUL SITE, STAY AWAY FROM IT

Bought a hoodie for 60$ and almost a month later its finally nearly here but i have to pay toll fee thats 20$!
Customer support on their site is useless too.
Shady company that should be shut down.

15 February 2023
Unprompted review
Rated 1 out of 5 stars

Definitely ripoff artists

Definitely ripoff artists. Don't buy anything from these cheats. Ordered a Merrie Christes Maesee sweatshirt on Nov. 26 2022. We were charged immediately of course but of course are still waiting. At this point don't expect to ever receive this item or get my money back, based on reviews I've now read. Wish I had checked first. Can't get through on phone, tried email. Don't really expect it will do any good.
Barb Walchle

26 November 2022
Unprompted review
Rated 2 out of 5 stars

Where is my Crowdmade merchandise?

So, I bought a Tasting History w/Max Miller sweatshirt to support him. I ordered it Dec. 3, 2022 and it was a “A Limited Edition Campaign item and was one that had a countdown timer on the order page.” “Please note that production of these items begins when the campaign ends and generally takes 7-10 business days.” The campaign ended around the end of December. We are now at the 22nd. I want to be patient, but how much longer should I wait? Crowdmade makes it impossible to get in touch, really. I just want what I paid for and I find it hard to believe that Max Miller would be part of a company that is negligent or irresponsible. Any thoughts or guidance? I’ve contacted Crowdmade through their confirmation email and I am awaiting a response. I hope that I am able to post a positive update/review. Thank you!

3 December 2022
Unprompted review
Rated 1 out of 5 stars

Fraud! They charge you double & triple

Ordered items for two items (clothes) from an artist with a value from approx 60,- $ + package 18,- $. So I paid in total 78,- $ already. Besides waiting for 1 month - hello, I’m in EU, not Russia or China, now they charge another 15,- € to get the items from my post office. I told them that I wouldn‘t had ordered if I knew package was half of the order value. No response at all, the customer service does not exist. What a shady company, never again!

11 January 2023
Unprompted review
Rated 1 out of 5 stars

***BEWARE STAY AWAY FROM THIS…

***BEWARE STAY AWAY FROM THIS COMPANY*** They will take your money and it will take 9 days for them to ship out your items. So you'll get your items in 3 weeks. And the CUSTOMER SERVICE SUCKS!!! They will lie to you saying that they already shipped it. And when you track it. They just created a label for it. **STAY AWAY FROM THIS COMPANY.

10 January 2023
Unprompted review
Rated 1 out of 5 stars

Never again

Never again.

I bought 3 items from the same artist and not only was the quality only okay-ish for the price, but they actually send all 3 packages separate and I had to pay taxes for each of them. Those were almost 50 euro I had to pay extra simply because they couldn't send them as one package. It was also a huge inconvenience because I had to make time to get the packages from the postage since they didn't bring it to my house and just threw in the slip with "I wasn't there"

Smaller sidetone but also a reason I am really unhappy with what I received: I understand that shipping rom America to Germany takes time, but 3 months is a bit much, at least from former experiences I had.

11 January 2023
Unprompted review
Rated 1 out of 5 stars

not recommended

Ich habe aus Deutschland bestellt und musste Porto nachzahlen, da das Paket nur unzureichend frankiert war. Zusätzlich muss ich noch Zollgebühren (auf dem Zettel stand: Strafgebühr) bezahlen.
Letztlich kamen noch mal 13 Euro hinzu.

Wenn ich Zoll bezahlen muss, dann hätte ich das gerne früher gewusst. Und das das Paket nicht ausreichend frankiert war, war eine Frechheit.

I ordered from Germany and had to pay additional postage, because the package was insufficiently franked. In addition, I have to pay customs duties (the note said: penalty fee).
In the end, another 13 euros were added.

If I have to pay customs duty, I would have liked to know that earlier. And that the package was not sufficiently franked, was an impertinence.

3 January 2023
Unprompted review
Rated 4 out of 5 stars

Overall good

-Excellent customer support
-Fast shipping
-Quality mostly good

First I got sent the wrong shirt. But after contacting the customer support I got offerd to keep the wrong shirt and that the ringt one gets sent out imedeatly. They where generally very friendly.
The shipping took for both shirts about a week although I live in the middle of Europe. Like some other revievers where it seemingly took forever? Anyways...
The shirts seem to have a good Quality and the prints are decent. On the second shirt I noticed some imperfections where one color flowed ower another where it clearly shouldn't. And some loose threds under another print. Nothing spectacular but worth mentioning.

Therefore my conclusion are 4/5 Stars.

15 November 2022
Unprompted review
Rated 2 out of 5 stars

Terrible customer service and ToS

Do not purchase from this company if you live in Europe. I live in Germany and waited 6 weeks for a sweatshirt, only to be told that it was undeliverable and sent back... by DHL no less. They only gave me a partial refund as stated in their ToS. The address was correct on the initial receipt, and I was given no notice that there was an issue in delivery. The fault lies with the sender or the post, so they should give a full refund.... And now, after a complaint to PayPal, they say they will refund the shipping, only AFTER I remove the complaint. Right. After several weeks, with the help of PayPal, I was able to get a FULL refund. Still only giving them 2 stars, if I were to include the full email exchanges, you would understand. Suffice it to say, terrible customer service.

2 November 2022
Unprompted review
Rated 1 out of 5 stars

I do not recommend this company!

$37.60 including postage down the drain for a decent t-shirt I am still waiting for. First one arrived printed very obviously crooked. Sent photos. A replacement was sent with a hole in it. Sent more photos. Customer Services non-responsive to four emails. Four months later, I've given up. Avoid at all costs. Appalling service. Waste of money. Two t-shirts in the bin!

10 June 2022
Unprompted review
Rated 1 out of 5 stars

Surprisingly anti-customer refund policies

I ordered a shirt in June. They failed to deliver it, *twice*. And did they contact me about this ever? No, I had to go down and track my own order to realize it had been "failed to be delivered" despite giving them my actual correct address. They charged me twice over for shipping cost, which they naturally refused to refund.

20 September 2022
Unprompted review

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