Crow bicycles Reviews 34

Fast order processing and everything shipped in an appropriate package. Website is excellent and checkout is a breeze. Highly recommended.

So far my experience has been great.
David has answered all my questions and has been a pleasure to talk with.
I can't wait to get my bike delivered.

I have tried to purchase the Fazua battery for nearly 18 months in the U.S. with no success. I even contacted Fazua USA to no avail. Was able to purchase it through Crow with no hazzle.

Wow! Crow Bicycles is one of my favorite bike companies!! And, I don't own a Crow bicycle. I bought a spare Fazua 250 x battery. I've been looking for 5 months in the states for one. Then i started looking in Europe for a month. I couldn't believe Crow had some for sale and willing to ship it to the states! That was a big problem because I found a few shops that had the battery, but would not ship to the states. Not only does Crow ship all their products to the states, I received my battery 4 days after I ordered it!
The customer service is absolutely the best. I emailed them making sure they would ship the battery. I got a response right away. David reassured me it would be no problem! I cannot wait to go visit them in Madrid when I'm there in November! Thanks again, Crow!!!

This is the best customer service I have ever received. David answered every single one of my questions thoroughly and within 24 hours and I asked a lot of questions. He made ordering from across the ocean a seemless process. Many thanks to David. I've had the bike for about a month now and it's everything I had hoped for. It's the only lightweight ebike with a removable motor and battery that I've seen. It fits me perfectly and rides smooth and quiet. I ride self contained and wanted something that was light enough to ship and my Gravital SL1 is perfect for my needs.

Friendly customer service and only stores that shipped batteries in United States.

From somewhere in Spain to Seattle, on time without a hitch. 5 Stars.

I bought a specialty part from Crow. First they took time to verify and assure me the part was exactly what I needed. I encountered problems with the shipping company because this was an international purchase. Crow stayed in touch with me throughout the entire process and stayed in touch with the shipping company to address all their issue. My part arrived sooner than I expected and works perfectly. I would recommend them to anyone who needs any sort of cycling equipment.

Crow kept me informed of my order status and shipping status. Battery received well packaged and am very pleased with the product.

David, whom I was communicating with was very helpful, and kept me constantly updated with the status of my order. The battery I ordered, arrived in good condition and was packaged very securely to ensure no damage in transit. All in all, this was very good service!

It was a very easy international transaction. Every question I had was answered within 24 hours. Great everything.

Great bike, great support and great service will buy from them again

I was able to specify a touring setup for my Gravital bike and David fitted it with the pannier carrier I required. My son is a very strong rider and he set a blistering pace for our ride. Thanks to the pedal assist and light weight of the Crow bicycle I was able to keep up with him over a considerable distance.
During the tour I was able to communicate directly with Crow whenever I needed assistance to learn new features and overcome any problems.
Crow bicyles provides excellent personalized service that cannot be matched by the large conglomerates. They have a unique product and offer timely support.

On Feb 23rd I ordered a Fazua 250X battery for my Trek E-Caliber 9.6. cost $521.00. Here it is May 4th and no battery received. Crow e-mailed that the battery had been shipped with FedEx tracking number 771952676277 and that the battery had been delivered on 3 May. Not so, no battery has arrived.

I bought the Crow Gravital UL 2 LTD and am absolutely convinced and would buy it again at any time. Components can be customized after ordering. (cassette, wheels, handlebars) My handlebar was changed for a carbon version free of charge, and there was a T-shirt and other gimmicks in the box as a gift. (Thanks David) The bike is awesome. Of course it suits me perfectly now. Shipping time is about three days. All you have to do is add the front wheel, the saddle and the handlebar and then you have a gravel bike that is perfect for me. Everything from the order to the finished bike deserves five stars here!

I have just taken delivery of my Crow Gravital UL2, it's been quite a journey, supported all the way with excellent communication and customer services from the team in Madrid. The bike arrived well packaged and in perfect condition, needing only for me to attach the front wheel and handlebars, adjust the seat slightly and top up the battery. Getting to this point has been a bit of a challenge for all concerned, despite the global supply chain issues and other challenges that face both established traditional bike and other D2C retailers, some more established, Crow have really come through with the goods. Although I’ve not ridden far yet this is my first gravel bike in over 50 years of riding all types of different bikes, the geometry feels great and the riding position good too, ready for all sorts of adventures. Of course, the bike simply looks gorgeous too and has completely met my expectations in this department as well as the quality of finish and details.

I received my Crow two weeks ago and I could not be more satisfied with this ebike. I use it to commute daily and compared to my previous tradicional bike the improvement is amazing.
But over all, the best of this purchase is the company Crow. They have been very hepful and kind all the process. I asked them for a very specific componet on my crow and did all they could to get it as i wanted

Machine arrived beautifully packed and was simple to complete the assembly.
Impressive riding handling characteristics and the ability to tailor the Fauza motor profile to exact riding needs.
Looking forward to having some extended riding now the Crow is ready to fly...

Great bike I just love riding it. I have been mountain biking for more than 30 years and this is my first gravel bike. Very comfortable and efficient bike, it is light and nimble. I just fly with it in the dust roads. Congrats to the Crow team for developing such a great gravel bike.