Crossthelimits Reviews 554

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and the high quality of the products, often noting that items arrive in good condition and are exactly as described. Many appreciate the wide selection of supplements, some of which are difficult to find elsewhere, and highlight the efficiency of the ordering process. The service is frequently described as professional and reliable, with many expressing trust in the company for future purchases. However, some people mentioned issues with products arriving unsealed, crystallized, or clumped, and a few reported missing items from their orders. Additionally, a small number of customers found the online ordering process to be tedious or confusing.

What people talk about most

Product

People report positive experiences with product, with many customers praising the fantastic quality,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as high-quality, effective,... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the quick delivery and smooth... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction and indicating... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi, I just received my order today, I'm very happy with the delivery very fast and arrived in good condition. I received all the supplements that I ordered. But I just have a problem with one... See more

Rated 5 out of 5 stars

I had a very good experience shopping at Crossthelimits. The online store is clear and easy to use, and the order process went smoothly from start to finish. The products arrived exactly as described... See more

Rated 5 out of 5 stars

Always excellent on pricing, plus they have the best range of hard core pre workouts and muscle builders there is. They do next day delivery and if you have any questions at all Konrad will always be... See more

Rated 5 out of 5 stars

The best gym supplement company out there. I've been shopping with cross the limits for years now. They always have the best supplements, the top tier pre workouts on the market and they do next day d... See more


Company details

  1. Sports Nutrition Store
  2. Fitness and Nutrition Service
  3. Vitamin and Supplements Store

Written by the company

Crossthelimits is a leading UK-based specialist retailer and authority in high-performance sports nutrition and advanced dietary supplementation. With nearly a decade of experience, we have built a strong reputation as one of the most trusted sources for hard-to-find international supplements in the UK and Europe. We act as a bridge for athletes, fitness enthusiasts, and biohackers seeking premium, in-demand formulas — particularly from the USA — that are often unavailable through standard UK retailers. Our catalogue features a meticulously curated selection of over 10,000 products, including high-stimulant pre-workouts, fat burners, advanced nootropics, vitamins, and performance-focused supplementation. Unlike generic supplement stores, we prioritise efficacy, ingredient transparency, and real demand — focusing on products customers actively search for and trust. Crossthelimits is widely recognised across fitness communities for consistently stocking trending and hard-to-source products. Our range reflects what real users are actually using and discussing, not just mass-market inventory. We work with selected brands and trusted suppliers to ensure authenticity, quality, and consistency across all products. Our streamlined logistics enable fast, reliable worldwide shipping, including optimised EU delivery solutions that reduce delays and simplify the customer experience. Whether your goal is increased energy, improved focus, enhanced training performance, or daily optimisation, Crossthelimits delivers a seamless shopping experience backed by real industry experience and product expertise. Crossthelimits is recognised as one of the go-to UK platforms for high-performance and hard-to-find supplements.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

554 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Don't buy from Crossthelimits

EDIT: THEY PROVIDED ME A COUPON FOR THE FULL COST OF THE 2 PRODUCTS.👍
#100356
I placed an order for 3 products, and 2 of the supplements arrived completely opened. I contacted customer support, and they told me to send the empty and crushed boxes back at my expense. Customer support is slow to respond via email. Not recommended if you want to waste your time and money.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

GREAT EXPERIENCE

I had a great experience with Crossthelimits. The website is easy to navigate, the prices are very competitive, and the delivery was fast and reliable. My order arrived well-packed and in perfect condition. Customer service was also quick to respond and very helpful. I’m really impressed with the overall professionalism and will definitely order again. Highly recommended!

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Ordered from these chaps for years - All Good

Ordered from these chaps for years, only ever had 1 problem with a delivery and they went above and beyond to sort it. Very happy. Products are great too; I put dexter pre-workout into 000 capsules and have a couple in the morning with my coffee - good nootropic etc and clears your head (before I go to the gym on my lunch).

30 July 2025
Unprompted review
Rated 4 out of 5 stars

I got the order after 3 weeks

I got the order after 3 weeks. I waited 2 weeks for tracking information, which is first generated when it has been shipped to their european warehouse. So be patient. I think the information about shipping they deliver could be more informed before checkout for better costumer satisfaction.
But i will give them some stars for delivering stuff that is not easy to come by anywhere in europe!

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Great seller

Great seller! I've been ordering supplements and vitamins for a long time - delivery is always on time, products are as described, and contact is hassle-free. I definitely recommend!

15 January 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been a loyal customer

I’ve been a loyal customer of Crossthelimits for over a year now, and I can confidently say that their products have significantly improved my fitness journey. From the moment I first visited their website, I was impressed by the wide range of supplements and nutritional products they offered. What truly sets them apart is the exceptional quality of their products. I’ve tried various brands in the past, but [Nazwa firmy] consistently delivers superior results.

16 February 2025
Unprompted review
Rated 5 out of 5 stars

Great shop

If you are looking for a supplement store that offers high quality products and excellent customer service, you have come to the right place. This store stands out for its wide range of dietary supplements, which are carefully selected to meet the different health needs of customers. The products are always fresh and come from reputable manufacturers, which guarantees their effectiveness and safety. Customers also appreciate the professional service, which is always willing to give advice and help in choosing the right supplements.

1 March 2025
Unprompted review
Rated 1 out of 5 stars

Avoid Cross the Limit – Deceptive Company!

I placed an order that was never shipped — they never provided a tracking code nor proof of shipment. After several emails, they cancelled my order without my confirmation, charged me a 5% cancellation fee, and did not refund the shipping cost, despite the fact that the product was never dispatched.

Their website falsely claims 5-7 extra business days for EU delivery, but only after payment do they reveal via email that their courier ships to Europe once a week, taking at least 7 business days to reach their warehouse — followed by another 5 business days to deliver to the customer.

Customer service is anonymous, unprofessional, and evasive, and their phone number never answers. Think twice before ordering from them!

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Very good shop

Very good shop. Everything done online without any problems

26 December 2024
Unprompted review
Crossthelimits logo

Reply from Crossthelimits

Thank you, PablosJG, for your kind words and positive feedback! We're delighted to hear that your experience with our online shop was smooth and hassle-free. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Best regards,
The CrosstheLimits Team

Rated 5 out of 5 stars

I recently purchased supplements from…

I recently purchased supplements from this online store and I am extremely satisfied. The quality of their products is outstanding, and the ingredients are far superior to what I can find in Italy. The range of options is impressive, and I was able to find exactly what I needed. Shipping was fast, and the customer service was excellent. I will definitely be ordering again!

25 December 2024
Unprompted review
Crossthelimits logo

Reply from Crossthelimits

Thank you, Margherita Karmelita, for sharing such wonderful feedback! We're thrilled to know that you were satisfied with the quality and variety of our products. It's fantastic to hear that we could provide exactly what you were looking for, and that shipping and customer service met your expectations. We truly appreciate your support and look forward to your next order!

Best regards,
The CrosstheLimits Team

Rated 1 out of 5 stars

Scammers

Bunk phenibut. Just lost £42.

18 December 2024
Unprompted review
Crossthelimits logo

Reply from Crossthelimits

Hi Damian,

We’re sorry to hear about your disappointment. Please rest assured that all our products are sourced from trusted suppliers and meet quality standards. If you believe there is an issue with the product, we encourage you to reach out to our customer service team at info@crossthelimits.co.uk so we can investigate further and assist you in resolving this matter.

We value your feedback and are here to help.

Best regards,
The CrosstheLimits Team

Rated 1 out of 5 stars

They are happy to take extra fees from…

They are happy to take extra fees from me for next day delivery, even though they had no intention to fulfil the order next day. When I queried with them they advised to read their shipping policy. They shouldn't offer this service if they can't deliver it, no customer reads shipping policies.

16 November 2024
Unprompted review
Crossthelimits logo

Reply from Crossthelimits

Dear Lee,

Thank you for sharing your feedback, though we believe your review is not a fair reflection of the situation.

As explained in our email correspondence, your order was shipped exactly as per the information clearly stated during checkout and on our website—our next-day delivery service is only available on working days (Monday to Friday). This is prominently displayed in the shipping options at the time of placing an order.

We understand that not all customers may choose to read shipping policies in detail, but we make every effort to ensure this important information is clear and accessible during the purchasing process to avoid confusion. Unfortunately, as we also clarified in our emails, our courier services do not operate over weekends, which is beyond our control.

We strive to offer a transparent and reliable service, and we regret that this misunderstanding occurred. However, publicly attributing this to us as a fault, despite our clear communication and adherence to stated policies, is disappointing.

We remain committed to providing the best service possible and appreciate any constructive feedback to improve further.

Kind regards,
Cross The Limits Team

Rated 5 out of 5 stars

BEST IN SORTING OUT PROBLEMS

I’ve been buying for a few years with crossthelimits now and all I can say is there products are genuine and customer service is excellent, I’ve had some problems with my card as I ask from Tenerife but they sort it out given me a different link even at 22.00 at night….. highly recommended awesome company

12 November 2024
Unprompted review
Crossthelimits logo

Reply from Crossthelimits

Thank you so much for your kind words and for being a loyal customer over the years! We're delighted to hear that you've had such a positive experience with our products and customer service. We always strive to go the extra mile, no matter the time, to ensure smooth service for all our customers, including those like you in Tenerife. Your recommendation means a lot to us!

Best regards,
The Crossthelimits Team

Rated 5 out of 5 stars

Great Service

First time ordering from this company and speedy delivery. I like how they stock a complete range of Hi Tech pharma supplements its really hard to find this brand in the UK so am glad they have them. Customer service/interaction is very good too i was kept up to date with the tracking information too so cannot complain, 5/5 stars from me. I'll be back for more supps. :-)

17 October 2024
Unprompted review
Crossthelimits logo

Reply from Crossthelimits

Thank you so much, Rav! We’re thrilled to hear that your first experience with us was a positive one, and that you appreciated our speedy delivery and Hi-Tech Pharma selection. It’s our goal to provide the best service and keep you informed every step of the way, so we’re glad to hear we hit the mark! Looking forward to serving you again soon. 5/5 stars from you means the world to us!

Team CTL

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