Hi.I have used crosspay services for a number of years had no problem but this latest what the company calls on pre-written emails ' technical glitch ' I would think twice to send money through them.I... See more
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I still have an amount pending and not received under ref: 1000242540856560 of £222.00 since 10th SEP. PLEASE REFUND ME THIS AMOUNT. I have previously sent an email and received no reply. If you ar... See more
Its great that we have a facebook group for updates and direct contact when we need help or when we have enquiries. But please could you reformat the receipt. It should be Pin Number/reference number... See more
Had an issue with intermediary bank who rejected the transaction. However when it came to send funds again after a week. there was a significant difference in exchange rate. Wilfredo and his C... See more
Company details
Written by the company
Crosspay is a fintech payment platform that allows cross border payments in over 70+ currencies. Payments can be received as bank credits, mobile money or cash pick up in the receiving country. We connect to over 2 billion bank accounts with over 5000+ supported banks. Crosspay’s wide portfolio ranges from our own payment products and services, cross border payments for both personal and business customers, charity payments, consulting services, SaaS. As an emerging leader for digital transformation in the payments industry, we have direct integration with banks and FI’s; and offer a comprehensive, quick, robust and secure digital ecosystems for payments. Our team has a combined experience of over 50 years in the payment industry, having developed some of the most exciting cross border payment products. We believe that there is disruption in the payments industry, and we are constantly trying to innovate to make our customer’s experience better in sending and receiving payments.
Contact info
Queens Court, 9-17 Eastern Road, Romford, RM1 3NH, London, United Kingdom
- +44 20 3096 2255
- info@crosspaygroup.com
- crosspaymt.com
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So they were good in the beginning but…
So they were good in the beginning but now every time you make transactions i have to call them then it shows paid. Usually before within 1 hr the money was reaching now more than 24 hrs still not received . Last time used their service . Will never recommend anyone to use this service. Use Remitly instead good rate and fast transfer.

Reply from Crosspay
1000240740918381 transaction was done…
1000240740918381 transaction was done on done online for quick transfer for 1000 GBP to india on 14 march 2024 at 0918 am, and the money has never reached, i did reach out tot them on thier customer care number is always never being answered 0203 096 2255, and all time if answered silly excuses that money is being send and i should ask my bank but no further evidence of any transactions if i want to follow up with my bank, such robbers i will not close this issue i will make thier life hell by suezzing thier balls or else i need my money back

Reply from Crosspay
Money never go on time even you select…
Money never go on time even you select quick pay they are charging for quick money transfer buts its very slow and worst service they providing..

Reply from Crosspay
Crosspay
Crosspay, replied on my previous review, and stated that base on their record, the money has been paid out on the 6 of this month, but did not state of how delayed it was, i sent it on the 2nd. As it was an emergency transaction. And this is not the first time. So i am still suggesting to others, avoid using them.

Reply from Crosspay
Member since edges 2nd time happened…
Member since edges 2nd time happened the receipt did not receive the money on time even I use quick transfer to pay extra spoke with customer service but they failed to satisfy avoid at all cost

Reply from Crosspay
Great service always
Effective and fast service.
Effective and fast service.. im very satisfied
The guy was nice helpful using the…
The guy was nice helpful using the service for the first time I was well explained, over all happy
Excellent prompt service & good…
Excellent prompt service & good exchange rates. Defo recommend Crosspay. Thank you.
Best customer service
It’s serving people with great care and…honestly
It’s serving people with great care and respect. I am very happy to come to the company for money matters.
The whole staff is very helpful all the…
The whole staff is very helpful all the time welcome and always helpful
Vinc
I am with the people. Since 20 years before it use to be E Zeeremit. excelent service. I always go to the Wembley branch. There is a wonderful gentleman working there. He is from kerala. I know him for nearly 18 years forgot his name though. Wonderful helpful kind and down to earth person. I just have one issue with cross pay is that. The money when we send to India it takes 2 to 3 days as with Ria it just reaches the very same day and in hours of time. If u guys could work on it, it will be a wonderful thing. Overall u guys r doing fantastically well. Happy with the service. Wembley Staff u all r amazing. Big thanks to u all for helping me out. All the very best to the Crosspay team. God bless and Stay blessed.
Excellent
Always pleasure dealing with Crosspay staff, they helps you out of their way and make the transfer services very easy for you
Excellent Customer Service
Excellent Customer Service. Very Friendly staff.
Iv been having problems recently shahidwhere…
Iv been having problems recently where the money has been transferred to Crosspay account but not forwarded onto my overseas beneficiary.
Called them twice and same excuse each time blaming beneficiary’s bank .
After 3rd call money transferred within minutes.
Have been using cross pay for a period and transfers took minutes but recently it’s taking longer and longer .
Guess have to look else where now

Reply from Crosspay
I can transfer the money from anywhere…
I can transfer the money from anywhere and it transfer to my bank account within two hours
Fantastic Service Received
Great service received highly recommend Crosspay services
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