Crorzar Reviews 312

TrustScore 3.5 out of 5

3.3

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Rated 2 out of 5 stars

Any slight interruption in Wi-Fi all the cameras go off line. The solar outdoor cameras reset button is inside the battery box which means dismount disassemble and reconnect. The remount. There are... See more

Rated 5 out of 5 stars

The folks at Crorzar did their best to make the cameras work. We thought we had done our research to have the solar option using wifi to access. Unfortunately, where we live out in the "boonies," we j... See more

Rated 1 out of 5 stars

I have purchased 2 different Crorzar cameras and have been unable to use either one. The instructions are about useless, there are parts in the box that are not referenced anywhere in the Quick Manual... See more

Company replied

Rated 5 out of 5 stars

I have had Crorzar cameras for several years now, after having several other cheap brands. Crorzar has exceeded my expectations. I have expensive Lorex cameras & the Crozar are clearer & I can rotate... See more

Company details

  1. Camera Store

Information provided by various external sources

Everything you need to protect and automate your home


Contact info

3.3

Average

TrustScore 3.5 out of 5

312 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Happy Camper

I think your products great I’ve bought in two of them I’m going to eventually buy an outside one but I wish you would make some of them in black not white for outside solar ones and the reason I say black for outside it makes it difficult to see the camera at night that’s my thinking and like I said I think your product is a good product it’s easier to function and I just love the two that I have inside my garage is thank you for making a good product and making it affordable.

thank you and I’m my happy camper
Wayne Russell

8 January 2022
Rated 5 out of 5 stars

I purchased a Crorzar 360 almost a year…

I purchased a Crorzar 360 almost a year ago. Easy to use and loved it! Our power went out last week, and I could not get the camera to connect. I emailed Crorzar and a support tech called me back within 5 minutes! Walked me through the set up and I’m good to go again. Highly recommend this company.

23 December 2021
Unprompted review
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Reply from Crorzar

Thank you so much Cheryl!

Rated 5 out of 5 stars

Customer service

Crorzar Support is anxious to get your problem resolved. Due to weather and timing, several calls were required. Crorzar would not give up!

18 December 2021
Rated 4 out of 5 stars

I purchased 3 cameras I was unhappy with one and they let me return it and gave me a full refund.

I purchased 3 cameras. 1 wired, and 2 outdoor battery operated. I have been relatively happy with them, but battery units wear down and have to be recharged which are had to find replacement rechargable batteries.
So, I ordered a $199.95 Solar 360 unit. I've been on phone talking to Customer service, and in trying to get this to work, messed up my password, and now have the Solar Camera speaking in Japanese or Chinese. I finally gave up and asked for authorization to return and get a refund and since Early November, I haven been contacted. I have been e-mailing about once a week to the "Returns" e-mail address and all I get is silence.

15 December 2021
Unprompted review
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Reply from Crorzar

Hi Bruce, we will reach out to you directly to help with this.

Rated 4 out of 5 stars

Camera works well

Camera works well. App takes some figuring out but customer service helped out on this. only problem is i ether get an alert every minute or none at all.

14 December 2021
Rated 1 out of 5 stars

Not happy with Crorza Cameras

I have purchased 2 different Crorzar cameras and have been unable to use either one. The instructions are about useless, there are parts in the box that are not referenced anywhere in the Quick Manual. The two-minute set-up is a joke! After setting up our account, we have been unable to sign in, as it says that the e-mail or password is incorrect, even after checking 2 or 3 times. All in all this is very disappointing, and we will be going to Ring for our security system if we can't get this system to work in the next hour or so.

13 December 2021
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Reply from Crorzar

Hi Stuart, please give us a call so we can help you get the cameras set up. 855700.2482 option 3. We will also reach out to you from the same number.

Rated 1 out of 5 stars

Very confusing website

Very confusing website. Support gives two completely different answers. After contacting support they were condescending and rude. The products are very misleading on to what they do and don't. The products seem good but they have allot to learn about customer service.

13 December 2021
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Reply from Crorzar

Hi John, we are sorry to hear this, we want all of our customers to have a fantastic experience with us. Our support manager will be reaching out today to help.

Rated 5 out of 5 stars

Have bought six of these cameras

Have bought six of these cameras over the past two years. Only one was stubborn on setup but I finally got it set. Good quality picture. Nice to be able to talk and move the camera

10 December 2021
Rated 1 out of 5 stars

I'm disappointed!

I'm disappointed in the products and the customer service. My outdoor camera arrived with a broken reset button and without the promised 50-inch power cord that was supposed to be included.
The Customer Service phone rep argued with me about the amount I paid and about the power cord, but finally sent me the return address label and instructions for returning the item. I followed the instructions carefully, and my returned item reached its destination; however, I have not heard from Crorzar in the two weeks since I sent the camera back. Neither have I received a refund on my purchase.

5 December 2021
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Reply from Crorzar

Hi Charlotte. We are sorry for the inconvenience. Your return was received 2 days ago and is being processed. Please allow us 7-10 days to process your return. If you have questions please give us a call, we’d love to help.

Rated 1 out of 5 stars

Can not get camera to work after…

Can not get camera to work after repeated phone calls to tech support

3 December 2021
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Reply from Crorzar

Hi Harold, we will have our level 2 tech support reach out to you again. We've reached out a couple of times and got your voicemail. Sorry for the inconvenience.

Rated 1 out of 5 stars

So far after a week of trying to…

So far after a week of trying to connect my two devices, I have failed to be successful. Can not get a code sent to my Email after hundreds of attempts. Quit trying and left them alone. Have tried to follow all instructions and nothing Zi do helps. As far as I know , I wasted my money.

15 November 2021
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Reply from Crorzar

Hi Joe, please give us a call and we would love to help. 855.700.2482 option 3.

Rated 4 out of 5 stars

Over all I am pleased with my purchase

Over all I am pleased with my purchase. The indoor camera works great with clear pictures and great color. The out door camera is another story. I have not been able to get it working reliably. There seems to be some problem with my WiFi and the camera. I get a variety of error messages. Network has timed out, or offline, or no video found. When it does work it is very slow. At this point I do not know if it is the camera or my system. The directions on how to use the cameras are good but some topics were left out and there were some assumptions on what I might understand. For example "Day/Night sensitivity ". I am not quite sure what it is and if I set a high number, which I guess is more sensitive, then what does that do. There needs to be a more complete and more clear user guide. UPDATE. The outdoor camera is now working. I have a WiFi booster in my house to help get WiFi to all areas of the house. The camera was picking up the WiFi signal from there. The booster is further away from the camera so the camera had a weak signal. I reset the camera to a signal directly from the main WiFi which is much closer. That fixed the problems. So my only minor complaint is the user guide not being detailed enough and does not cover all settings.

12 November 2021

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