Croner Reviews 

6,929
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,581 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to explain complex matters clearly, making interactions informative and productive. The service provided is frequently described as excellent, with many appreciating the tailored advice and support that makes managing regulations much easier. Reviewers highlight the exceptional customer service, noting the team's responsiveness and expertise in guiding them through various processes. People also appreciate the efficiency and ease of the user experience, with quick response times and a smooth process from start to finish.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, knowledge,... See more

Service

Customers had positive experiences with service, consistently praising the professionalism, expertise, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the supportive, helpful,... See more

User experience

Consumers find user experience to be positive, describing visits as productive, informative, and hassle-free.... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted to share some feedback about our annual health and safety visit with Claudette Nelson yesterday. Claudette was incredibly thorough throughout the process and took the time to guide me throu... See more

Company replied

Rated 5 out of 5 stars

My HR Advisor is Libby Deacon who is excellent. Her focus on communication, her efficiency, and expertise is second to none! thank you Libby for all your help! Croner are great at what they provide an... See more

Company replied

Rated 5 out of 5 stars

James Ulyatt conducted our assessment. He had a very practical and realistic approach. His knowledge of our business was very good. He pointed out our legal requirement and advised on some very use... See more

Company replied

Rated 5 out of 5 stars

Stuart Pennock came to do his follow up visit yesterday. He tool time to help me remember how to access my documents and went through my action plan with me. Great chatting with lots of ideas thrown... See more

Company replied


Company details

  1. Human Resource Consulting
  2. Business and IT Consulting Agency
  3. Employment Consultant
  4. Legal Services
  5. Occupational Safety and Health

Written by the company

As one of the most experienced and respected specialists in the business, you can rely on us to help you manage your people and responsibilities more efficiently and effectively. We are a one-stop shop for expert HR, Health & Safety, Consultancy, Software and information tailored to your organisation, your budget and your challenges. Our professionally qualified HR consultants are more than just a mine of legal knowledge; their understanding of your business ensures they are always practical and commercially focused.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,929)

1,455 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Croner are excellent

Croner are excellent. David assisted us on a recent case and when his name came up I was very pleased as I have worked with David before on another matter. From start to finish David supports, updates, and coaches you through it.

25 May 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for taking the time to share your kind words. It is fantastic to see that the service you have received from David has been quick and efficient. I will ensure your feedback is passed over to him!

Rated 5 out of 5 stars

Health and safety review

We recently had a review with Callum Staples he was beyond helpful and answered all of our questions in great depth

14 May 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner!

Rated 5 out of 5 stars

Health and Safety Review 2026

Darren Clemie came out to undertake our annual review and get a better understanding of our business, he was friendly throughout and took his time to understand our unique business and requirements, his review and report were easy to understand and implement.

Cheers

5 May 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for taking the time to share your kind words. It is fantastic to see that the service you have received from Darren has been quick and efficient. I will ensure your feedback is passed over to him!

Rated 5 out of 5 stars

Excellent service

I had excellent, timely and responsive service from all departments at Croner. They broke down the advice in lay terms and were transparent about the next steps at all times.

27 May 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner!

Rated 5 out of 5 stars

Highly recommended.

The service in I have received from Croner has been exceptional from the very beginning. Jamal Jervis, Ellie Pidcock and Dione Whalley have all been extremely helpful, knowledgeable and professional. I highly recommend Croner.

27 May 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner. I am very glad to hear that the team was able to provide you with the necessary support and assistance.

Rated 5 out of 5 stars

Very Helpful Documentation Team

The documentation team are always really helpful. Both in supporting with templates to create new documents and also keeping our Client Folder up to date, removing old copies and updating new approved copies.

22 May 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for leaving a 5* review for Croner!

Rated 5 out of 5 stars

Excellent service from Simon Hazelden

Simon Hazelden came at appointed time to review and complete compliance audit and new Health and Safety Management System. I found Simon knowledgeable, informative and friendly pausing to explain clearly. He addressed all of queries. I have no hesitation in recommending Simon to complete all checks and assessments. Wishing Simon continued success.

29 April 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for your great review for Simon. We are grateful to hear that he was professional and helpful during the Health & Safety Audit. Thank you for taking the time to share your experience with us, we look forward to working with you in the future!

Rated 5 out of 5 stars

Callum Staples and Mark Walpole

I recently had two people come in to help me with Health & Safety - Callum Staples and Mark Walpole and both were excellent. They pointed me in the right direction for finding information within the Bright safe system. Callum Staples provided great support with writing risk assessments and Mark Walpole with compiling an audit, and developing a Health & Safety management system.
Both were professional, knowledgeable, and very helpful throughout the process. I would highly recommend their support and services.

22 May 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for taking the time to leave a fantastic review for Callum and Mark! We appreciate your kind feedback on their understanding and dedication to providing the best Health and Safety advice and guidance for your organisation. It is always a pleasure to have someone as knowledgeable and helpful as Callum and Mark on our team and his drive to provide a fantastic service is often recognised. We look forward to working with you and should you require any additional advice, please do not hesitate to contact us. Thank you for your ongoing support.

Rated 5 out of 5 stars

Mary McDade

Mary performed our H & S annual inspection today in a professional, efficiently and pleasant manner.

22 May 2026
Unprompted review
Croner logo

Reply from Croner

Thankyou for your review!

Rated 5 out of 5 stars

Thanks Dee Aspell for expert help on HSE....

I contacted Dee Aspell yesterday for help getting a pass for an accreditation my company needed. Dee supplied the information straight away and was also extremely helpful with a technical problem I am having with Brightsafe. Dee is great to have around when expert advice is needed on HSE matters, and you never wait more than a few minutes for a response. Dee will acknowledge your email even if she has to come back to you later.

22 May 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for your great review for Dee. We are grateful to hear that she was professional and helpful during the Health & Safety Audit. Thank you for taking the time to share your experience with us, we look forward to working with you in the future!

Rated 5 out of 5 stars

I cannot recommend Iwan Hulks highly…

I cannot recommend Iwan Hulks highly enough. He recently assisted us with an Employment Tribunal matter where a judgment had initially been entered against our business due to documentation not being properly received. Iwan handled the case professionally, calmly, and thoroughly from start to finish.

His attention to detail, communication, and understanding of the process were excellent throughout, and thanks to his hard work and persistence we were successful in having the judgment overturned.

At what could have been a very stressful time for the business, Iwan provided clear advice, acted promptly, and gave us confidence throughout the process.

I would not hesitate to recommend him to any business requiring employment law or litigation support.

Thank you again for all of your help

2 May 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for your review. We are delighted to hear that you had such a positive experience with Croner and Iwan! It is a pleasure to hear that we have been able to provide a great service. We look forward to continuing to work with you.

Rated 5 out of 5 stars

10/10 Service

We’ve recently been working with Molly Harris from Croner for support on several HR queries, and the experience has been nothing short of excellent. Molly has been consistently professional, responsive, and incredibly helpful throughout the process.

Her ability to clearly explain HR matters and guide us through the right processes has given us real confidence and peace of mind. It’s been a pleasure dealing with her.

We would happily recommend their services to any business looking for reliable and knowledgeable HR company.

21 May 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for your review. We are delighted to hear that you had such a positive experience with Croner and Molly! It is a pleasure to hear that we have been able to provide a great service. We look forward to continuing to work with you.

Rated 5 out of 5 stars

Stuart Pennock was very professional

Stuart Pennock was very professional, knowledgable and easy to talk to. He also offered solutions to issues on site and I look forward to recieving his report thank you!

21 May 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for taking the time to share your kind words. It is fantastic to see that the service you have received from Stuart has been quick and efficient. I will ensure your feedback is passed over to him!

Rated 5 out of 5 stars

H&S Report

H&S Report
Darren Clemie helped us with our Health and Safety Follow up. Lovely fella and very helpful

21 May 2026
Unprompted review
Croner logo

Reply from Croner

Thankyou for leaving Darren a lovely review!

Rated 5 out of 5 stars

Great Customer Service

We had an issue with an employee being unable to complete e-learning. I emailed Darren. C direct and he copied in the relevant people. I have had a second query and again Darren has been very helpful in signposting me to the correct department.
The company as a whole are quick to respond to HR queries and offer great advice. Darren has stood out to us as, even if it isn't his query to deal with, he will always pass it on to get us the help we require.

20 May 2026
Unprompted review
Croner logo

Reply from Croner

Thank you for taking the time to leave a fantastic review for Darren! We appreciate your kind feedback on his understanding and dedication to providing the best Health and Safety advice and guidance for your organisation. It is always a pleasure to have someone as knowledgeable and helpful as Darren on our team and his drive to provide a fantastic service is often recognised. We look forward to working with you and should you require any additional advice, please do not hesitate to contact us. Thank you for your ongoing support.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look