Connely Roberts Mortgage Services Reviews 

419
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism and helpfulness, making complex processes feel straightforward and stress-free. Reviewers frequently praise the excellent customer service, noting quick responses and clear communication throughout their journey. The overall process is described as seamless and efficient, with customers feeling well-informed and supported. People appreciate the personalized approach, feeling that the team genuinely has their best interests at heart and goes above and beyond expectations. They particularly value the team's ability to handle complex situations, such as for self-employed individuals, securing favorable outcomes.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the team for their fantastic,... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness,... See more

Response time

Customers consistently note positive experiences with response time, highlighting that agents are always... See more

User experience

People report positive experiences with the user experience, highlighting clear communication and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As first-time buyers, we had no idea what to expect, but Adam made the whole process so much easier than we imagined. He took the time to understand our situation, explaining everything clearly along... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with Connelly Roberts. As first-time buyers, we were very unfamiliar with the process, but they made everything feel straightforward and stress-free. We never felt like a bu... See more

Company replied

Rated 5 out of 5 stars

I cannot praise Adam & his team enough. He has been incredible at explaining every step of the process & securing our new mortgage. His colleague Cara, also fantastic when it came to sorting o... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from Billy at Connely Roberts. Couldn’t be happier with the help he has given me since my property search began- i’ve recommended him already to people I know that are s... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

We aim to eliminate the stress when submitting your mortgage application by providing sound, accurate and speedy advice, ensuring the outcome is correct first time. We believe in providing our clients with a more personal service ensuring you feel you’re in safe hands every step of the way. In short we’re here to show you that applying for a mortgage does not need to be difficult


Contact info

5.0

Excellent

TrustScore 5 out of 5

419 reviews

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5.0

All reviews

(419)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service as always highly…

Great service as always highly recommend.
Will be using the team again.

8 April 2026
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a review. We really appreciate your feedback.

Rated 5 out of 5 stars

Excellent team

very helpful.
Adam in particular was always available and expert in what he provides
I would definitely recommend Connely Roberts Mortgage services

24 April 2026
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a review. We really appreciate your feedback.

Rated 5 out of 5 stars

Outstanding, Truly Stress-Free Mortgage Experience

I’ve had an exceptional experience with my broker over the past couple of months. Billy has been consistently quick to respond, always providing clear, reliable information and genuinely professional advice. From day one, the whole process has felt smooth, straightforward, and completely stress-free; you have real confidence knowing everything is being handled properly and that you’re being guided towards the very best options.

Billy, along with Cara from the protection side, have both been incredibly supportive, approachable, and friendly throughout. I've genuinely enjoyed the journey so far and feel in very safe hands, I honestly cannot recommend them enough.

29 April 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you so much for taking your time to leave us such a lovely review. We really appreciate your feedback and look forward to working with you again in the future.

Rated 5 out of 5 stars

A efficient, helpful service that you can trust!

Billy has been brilliant, he has been there on hand assisting us with every step. He is very efficient, always getting back to us the same day with our different queries. It is great to be able to trust a service fully to have your best interests. Having worked with Billy since 2020 we would highly recommend to anyone requiring a mortgage, it has been great to have the mental load taken off us.

23 April 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

We appreciate your 5-star review. Thank you for being a valued customer, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Really personal service and Billy made…

Really personal service and Billy made the whole process so easy, stress free and calm. Really helpful for someone who is self employed and couldn’t recommend any more!

23 April 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thanks for your feedback Chloe, we're really glad to hear this! Look forward to working with you in the future.

Rated 5 out of 5 stars

Adam was really helpful in talking us…

Adam was really helpful in talking us through the best options for us. Always communicative and quick to respond. Would highly reccomend

21 April 2026
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Reply from Connely Roberts Mortgage Services

Thank you so much for taking your time to leave us such a lovely review. We really appreciate your feedback!

Rated 5 out of 5 stars

Great service and a great deal

Great service and a great deal. I would recommend Connely Roberts to anyone and everyone that needs a good mortgage deal that precisely meets their needs. They are also nice people.

25 February 2026
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us such a great review. We appreciate your kind words and look forward to working with you again in the future.

Rated 5 out of 5 stars

Billy was excellent as always

Remortgaged with Connely Roberts after our initial mortgage (also through these guys) was coming to an end. Billy was as as helpful and knowledgeable as always, answering multiple questions and dealing effortlessly with our application, alongside giving us valuable guidance for our future plans.

20 April 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for trusting us again with your mortgage. We are glad that you had another great experience!

Rated 5 out of 5 stars

Great company

Great company! Sorted my mortgage quickly and efficiently!

4 March 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for your feedback, we're really glad to hear this! Look forward to working with you in the future.

Rated 5 out of 5 stars

Mr Adam dealt with our case completely…

Mr Adam dealt with our case completely and professionally
Eyes for details
Willing to support and found a positive resolution to what appeared to be a complex case
He is calm
And his words were soothing voice at the other end of the telephone

17 April 2026
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We are glad you had a great experience!

Rated 5 out of 5 stars

Above and beyond fantastic

Adam and his team went above and beyond finding and handling a mortgage for me as a single person with not much behind me. I never expected to be able to afford a place on my own but Adam worked tirelessly to help me find something that suited my situation. Fantastic Service.

4 March 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We are glad you had a great experience!

Rated 5 out of 5 stars

Outstanding support for Self- Employed first time buyers

As self employed first time buyers, I genuinely couldn't praise Billy enough for his help, care, advice and results!

I first contacted Connelly Roberts in 2024 when we were considering buying. Knowing absolutely nothing about the process, I came away from our first phone call feeling so much more informed and completely reassured that he was the person we wanted helping us secure our mortgage.

We decided to hold off so that we were in a stronger position with our businesses. During this time, Billy was continuing to answer all of our questions we had with patience and honesty (there was a lot!)

When we were finally ready to buy, it genuinely felt like Billy wanted to get us the best possible outcome just as much as we did. He secured a rate much lower than we expected considering the current market, and we had our official offer come back in 4 working days!!!

We couldn’t thank Billy enough, honestly. He’s put all of our worries at ease and made this buying process an enjoyable experience.

I will be recommending Connelly Roberts to everyone I know!

14 April 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you so much for your kind words! We are thrilled to have been able to help you! We look forward to working together again.

Rated 5 out of 5 stars

Adam went above and beyond to secure…

Adam went above and beyond to secure our mortgage so that we were able to complete on time. He took all of the stress away!

8 April 2026
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Reply from Connely Roberts Mortgage Services

We’re grateful for your kind words and glad your experience was stress free. Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

A personable / expert service

Adam is great to work with - personable, reliable and hugely experienced. Would highly recommend.

8 April 2026
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a 5 star review. We look forward to working with you again in the future!

Rated 5 out of 5 stars

Efficient and effective service

Billy was absolutely brilliant from start to finish. He was really efficient with getting our mortgage sorted and making any changes that we needed. We were able to contact him throughout and got really quick and helpful responses about any queries we had! Would definitely recommend!

31 March 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

We are so glad you had a great experience. Thank you for your kind words!

Rated 5 out of 5 stars

Billy recently helped me with arranging a mortgage

Billy recently helped me with arranging a mortgage. He was absolutely brilliant , he couldn’t have been more helpful , friendly and he was pleasingly easy to talk too. He explained everything along the way which gave me such clarity on where we were with the whole process . I’d highly recommend him . Thank you so much for everything Billy !

24 March 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking your time to leave us a lovely review. We are glad you had a great experience!

Rated 5 out of 5 stars

Adam went beyond expectations…

Adam went beyond expectations to secure the best product and rate in my current situation, and got it over the line to offer stage despite the economic uncertainty and constantly changing situation in the mortgage market. Thank you so much.

9 March 2026
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Reply from Connely Roberts Mortgage Services

Thank you for the review. We're pleased you're satisfied with the service and look forward to working with you again in the future.

Rated 5 out of 5 stars

Billy has been amazing thought the…

Billy has been amazing thought the whole process from, getting our mortgage in principle, to receiving our mortgage offer! Billy has answered every question we have had and has ensured the process was well explained and completed in a timely manner.
We will definitely be recommending Connely Robert’s, to anyone who needs mortgage solutions.

16 March 2026
Unprompted review
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Reply from Connely Roberts Mortgage Services

Thank you for taking the time to leave us such a great review. We appreciate your kind words and look forward to working with you again in the future.

Rated 5 out of 5 stars

Highly recommend Connely Roberts

Really exceptional service from Billy, attentiveness and good communication ensured the process didn’t at any point feel too stressful. Would highly recommend

12 March 2026
Unprompted review
Connely Roberts Mortgage Services logo

Reply from Connely Roberts Mortgage Services

Thank you for your kind review! Your feedback means a lot to us and we are pleased you had a great experience.

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