Crossroads Equipment Lease & Finance Reviews 26

Excellent people excellent service. I will recommend 100% my personal give you five stars. Thank you for all your help. Thank you for the cooperation.

Dear Crossroads™️ Equipment Lease & Finance Customer Service,

I am writing to formally express my concern regarding a recent interaction with one of your customer service representatives, Max Pineda. During our request for assistance, Mr. Pineda not only made the process unnecessarily difficult but responded with unkind and seemingly punitive behavior when asked to repeat a standard task. His attitude and approach conveyed a disregard for the basic principles of professional and ethical customer service.

According to customer care standards outlined by organizations such as the Better Business Bureau (.bbb.org) and Consumer Reports (consumerreports.org companies have a responsibility to treat all customers with fairness, respect, and efficiency—regardless of how many times help is needed. Intentionally complicating processes or responding with hostility violates these principles and reflects poorly on Crossroads™️ commitment to customer care.

We expect a company of Crossroads™️ scale and reputation to uphold the highest standards in service. Unfortunately, this experience has called that into question. It appears that some employees are either not trained adequately or are acting contrary to crossroads stated values.

I respectfully request that this issue be reviewed internally and that appropriate steps be taken to ensure that customers are treated with dignity and that assistance is provided without bias or retaliation.

Thank you for your attention to this matter. I filed complaints on BBB & CR. As this is a legitimate issue we are currently dealing with. This company is by far the most unethical. Update now is that I was told it would be 1-2 days after approval and now it’s passed that timeline again. I am not surprised to say the least, I will be coordinating with a lawyer to file a lawsuit since now with their punitive behavior leading to further delays. This is now costing me financially which I will ensure they pay back in full at court.

Brian is a professional staff and quick to respond

Overall the experience with Crossroads can only be summed up as disappointing. A request to reduce the prepayment penalty was declined with the only explanation given as per the contract. The primary reason for selling the truck early was a lack of confidence in the reliability of the vehicle going forward. A third breakdown that occurred in short order involved the clutch, which is a costly repair. Furthermore, remaining coverage will be ending soon leading to an expectation of ever increasing repair expenses. As a result a business decision had to be made. Expenses incurred over the relatively short span of ownership were quite high and there was no consideration given by Crossroads to these extenuating circumstances.

Caroline was Expert and professionally communicated and solved the issue a minute!
Gook luck for her

Tammy Pelayo Thank you again!
Great customer service
Responsive and effective
As today Tammy Pelayo helped me with tittle that I was missing in my records and answered my questions.
Gratitude.
Regards.

Sonia Chávez was excellent, she provided answers to all of my questions in a timely manner. She was also very professional and went above and beyond with her service. I will definitely return.

Sonia Chavez helped me through the whole process and was very helpful. Anything i needed she got right on it. I will for sure continue to do business with crossroads in the future.

Great experience Nicole and other reps are helpful and respond back quickly

When I was looking to purchase my first truck, I’m thankful Crossroads was there to get me approved. They had a very smooth and streamlined application process that made everything simple and easy to Understand. Recently I had to make some changes on my account and had some questions on the account. Evelyn Hernandez has been nothing short of amazing and knowledgeable. Thank you for great customer service.

Customer Service Agent Melissa Herzog, is very professional and solve my question easily and faster. thank you so much.

CROSSROADS HELPED OUR FLEET GROW MORE THAN ANY OTHER LENDER!

Thank you Melissa Herzog for your perfect service.

Eva Mendoza
Customer Service Representative

She was very helpful, and assisting me in my needs very quickly.
Thank you for your help Eva!

Eva Mendoza
Customer Service Representative

She's very helpful and sweet!!
I appreciate her help!! Very fast communication service. 😃 😊

This is Imran Ali I got Financing from Cross Road and I need to update my new business account payment Method so I call to Customer service so Eva Mendoza give me quick and great Customer services she was stay on the and got done my work she talks really nicely 5 starts great job 👏

I wanted to provide feedback on my experience with Kirstie during my loan process.

First, let me say that I am grateful and appreciative for Kirstie. She made this process seamless! Her communication and outstanding work ethic is World Class!

As for Crossroads, I thank you for not only the approval for my semi truck but I thank you for supporting a small women owned minority business!

As women you can already understand how hard it is for us in the corporate world. Well in the trucking industry, it’s harsh!

I thank you again Kirstie for making this part of my trucking journey less stressful.

Please give Kirstie a day off or reward, she deserves it!

I will definitely be referring other women owned businesses to Crossroads.

Customer Service was amazing, they went above and beyond!

Excellent experience. Nelson was very helpful and answered all our questions and was always available. I definitely recommend Crossroad.