Crimson Guitars Reviews 

719
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products and the incredibly helpful, professional staff who always provide first-class service during every interaction. Reviewers also highlight the fast delivery times and well-organized building courses that give people great confidence to tackle projects in their own workshops. Though some consumers pointed out specific minor drawbacks such as extensive packaging, overseas shipping delays, or accessories missing batteries, they still appreciated the overall value. People consistently note that these occasional minor issues do not detract from the stellar craftsmanship and reliable support offered by the entire team.

What people talk about most

Product

Reviewers highlight high satisfaction with the product range, frequently praising the exceptional quality of... See more

Quality

Reviewers express great satisfaction with quality, frequently highlighting that products are well made,... See more

Service

Customers had positive experiences with service, frequently highlighting quick delivery, helpful staff, and... See more

Delivery service

Consumers find delivery service to be a delight, with reviewers praising super fast postage, prompt arrivals,... See more

Staff

Clients share satisfaction on staff, highlighting a passionate, knowledgeable, and enthusiastic team that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nice ordering and delivery experience each time. Although the tools ordered seemed a bit expensive (especially the protractor) for what my needs are, they are nicely made and evidently do the job w... See more

Rated 5 out of 5 stars

So I dealt with Sam Faloon when going through the spec request of my custom guitar. And to say the very least, he’s been nothing short than fantastic!! He listened to my spec requests, sugge... See more

Rated 5 out of 5 stars

Crimson guitars exceeded my expectations with the quality of their products. I have made several purchases, from templates to rasps. They all arrived beautifully packaged and in perfect condition... See more

Rated 5 out of 5 stars

Very, very good tools, and well-packaged. Shipping overseas can take a while but it’s well worth the wait; Crimson Guitars carries a number of specialty luthiery tools you would have a very hard time... See more


Company details

  1. Stringed instrument maker

Written by the company

Crimson Guitars, based in a customised factory in Dorset, is the premier UK manufacturer of both production and bespoke guitars to the highest of standards. We also make a full range of all the tools and accessories a budding luthier could want in their journey of sawdust and music and are continuously improving on and adding to our custom designs. We ship worldwide and are back at full capacity after the Covid-19 shutdowns in the UK. In our hunt for perfection, we have grown into the largest guitar building school in the world, hosting up to 500 local and international students each year in purpose designed in house guitar making courses from 2 days long to 3 whole months. While the luthiery school is still closed we expect to be open as usual in a few short weeks, we are still taking orders for and booking course dates though so please don't hesitate to get in touch.


Contact info

4.9

Excellent

TrustScore 5 out of 5

719 reviews

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4.9

All reviews

(719)

171 reviews in the last 12 months

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Rated 3 out of 5 stars

This should've been a 5-star review

I attended the 2-week guitar building course and learned a lot from it. I went through the full process of building my own carved-top guitar, used a wide range of manual and electric woodworking tools, and learned not only from James and Dom, but also from seeing other students go through the same build process. The fact that I came away with a guitar that works is a big positive.

That said, the experience should have been better, especially given the price and the complexity of a 2-week build.

The main issue was course management. During our 2-week course, there were also 1-day and 1-week students being taught at the same time. We were six people on the 2-week course, plus additional students on shorter courses, which made the environment feel chaotic at times. I would not have minded this on its own, but it seemed to contribute to inconsistent guidance and quality-control issues.

James and Dom generally follow the same structure, but they also have different subjective ways of approaching tasks. As a result, it was possible to receive different instructions for the same stage of the build. For example, I was not initially told to draw a center line on the fretboard before cutting the fret slots, which later meant spending extra time trying to add it accurately.
The bigger concern was that some quality-control steps existed, but were not always followed or enforced properly. After receiving guidance on where to position the pickup routes and getting approval before cutting them, I only discovered during final assembly that there was a large visible gap between the neck pickup and the fretboard, which had to be creatively patched. This should have been caught much earlier.

The most serious issue was the neck angle. We did a dry clamp before gluing the neck and checked the angle, but after applying glue and clamping properly, the neck angle was not checked again. Possibly due to glue buildup, the final angle ended up steeper than intended. This was only discovered near the end of the course, once strings were fitted. By then, I had already been given the OK to also carve the back of the body-neck joint, and the guitar was essentially finished but not playable as intended.
To Dom’s credit, he spent a couple of hours ungluing and resetting the neck, which I genuinely appreciated. However, this also visibly affected the finish and beauty of the guitar, and the problem should have been caught much earlier in the process.

Overall, I learned a lot and I’m glad I built the guitar, but this could have been a 5-star experience. For me, it ended up as a 3-star course because of overcrowding, inconsistent guidance, and preventable process failures during critical build stages.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Setup course

I went to Crimson Guitars for the 1 day setup course and really enjoyed it. James and Matt were really helpful and I have come away from it feeling far more confident in messing around with the components of any electric guitar.

I will 100% be back as I loved it but also because my health band said my stress levels fell by 63% whilst I was there haha!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Wonderful service, there was a slight issue with my order and it was rectified instantly and without friction! Would recommend them for tools. Really high quality.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

My first stop for guitar tools

My first stop for guitar tools. I'm by no means a luthier, but I do like to setup my own guitars and basses, which means having a set of quality tools for adjusting truss rods, bridge saddles, etc. They are also very reasonably priced which is not something that can be said for all luthier suppliers.

7 January 2026
Rated 5 out of 5 stars

Crimson Coloured my PRS

My order was placed just after the Christmas period and was delivered in under 2 weeks from England to Australia. Very prompt. The Stains i purchased worked well and seemed good quality, and the price was reasonable considering how ridiculous the cost of everything is these days.

2 January 2026
Rated 5 out of 5 stars

Right on the button

Right on the button. Arrived 2 days after ordering 👍
Packaged well 👍and able to track delivery status
Birthday gift and recipient thrilled with quality of product.
Thanks Crimson ... I'll be back 👌

8 December 2025

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