I didn’t like the results of my relative finder. I don’t recognize anyone on the list of extended family. I thought I would find connections with closer relatives. Also, I sent messages to all of my 6... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Your cost of more information is very limiting for senior citizens. It’s expensive to get old and our legacies are valuable! “Every time an old person dies, a library is lost.” More is lost than his... See more
Company replied
My title referred to my research for a good company for my DNA research . CRI Genetics was in the top 3, if not number 1! They kept me informed as the process went along , and sent me links to educate... See more
Company replied
They nickel and dime you for most reports. They don't let you download your DNA file Both paternal grandparents (LaClair and Bellon) are from France, and nothing in reports shows a French backgrou... See more
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Company details
Written by the company
DNA Testing with the CRI Genetics™ home DNA test kit will let you discover your true ancestry & family history. Progressing Mankind’s understanding of the human genome for over 35 years.
Contact info
2425 Olympic Blvd STE 4000 W, 90404, Santa Monica, United States
- support@crigenetics.com
- crigenetics.com
3.1
Average
2K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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This does not deliver accurate…
This does not deliver accurate information. Nor does it deliver the accurate testing paid for. I still have NOT received the 10 famous people, and the relative finder has delivered 0 relatives.
30 April 2026
Unprompted review
Reply from CRI Genetics
Hello Rachelle! We’re sorry to hear about your experience. Regarding the Famous People report, the results depend on the number of famous individuals currently available in our registry that match your specific haplogroup. As for the Relative Finder, matches will only appear if genetic relatives in our database have also opted into the matching feature.
We’d be happy to look into your account specifically and answer any concerns you may have. Please reach out to us directly by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204 so we can review your account and reports in detail and assist you further.
Every report is filled with fascinating, accurate detail!
Every report is filled with fascinating details. They explain, in depth, how they scientifically gained
The incredibly accurate results. I learned more about myself than any therapist could offer. I not only learned what I am, but why I am and how I can use the information to better myself. I expected several reports to come in, but they give hundreds. I receive them almost everyday. I'm blown away by the accuracy!
5 May 2026
Unprompted review
Reply from CRI Genetics
Hi Sheri! Thank you so much for sharing your experience! We’re thrilled to hear that you’re finding the reports both fascinating and insightful. It’s great to know that the level of detail and the ongoing updates have helped you learn more about yourself in a meaningful way.
We truly appreciate your support and are glad the reports are meeting and even exceeding your expectations. If you ever have any questions or want help exploring more of your results, feel free to reach out anytime.
Do not buy from this company
When you buy the genetic test, just know that you will then have to pay even more than you paid for the test to actually access the data you are after. It is a bait and switch tactic.
If you do end up spending the extra $169 for the health data, just know that it is laid out in an incredibly unintuitive fashion, and finding actual information vs derived nonsense is extraordinarily difficult.
I do not recommend this company.
30 April 2026
Unprompted review
Reply from CRI Genetics
Hi David! Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration.
We’d like to clarify that all reports included in your original purchase are fully accessible once your results are completed, and there should not be a need to make additional purchases to access what was already paid for. If anything appeared locked or unclear, we’d truly appreciate the opportunity to review your account and make sure everything is properly available to you.
We also acknowledge your comments about the report layout. We’re continuously working to improve the clarity and usability of our platform, and feedback like yours is very valuable in helping us do that.
If you’re open to it, please reach out with your account details by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Smooth and informative experience…
Smooth and informative experience discovering your ancestry and health markers, I would recommend it, especially for beginners😊
29 April 2026
Unprompted review
Reply from CRI Genetics
Hi Natalia! Thank you for your kind feedback. We really appreciate it. We’re glad to hear you had a smooth and informative experience exploring your ancestry and health markers. It’s great to know you would recommend it, especially for beginners, as that’s exactly who we aim to make the experience accessible for.
If you have any questions as you continue exploring your reports, we’re always here to help.
Ansestery report was good
I got my report faster than anticipated. I learned I'm mostly German, which I did NOT know & several other ansestery suprizes BUT I was not impressed with the "Health reports" . They seemed to test for silly things & things that are obvious that I didn't need to pay extra for like if I have blue or brown eyes, if I am likely to smell asparagus in urine.. I wish the health report told me more serious health concerns that really matter. I was happy with the ansestery reports but I don't think the silly things it tells you about your "health" was worth it.
2 April 2026
Unprompted review
Reply from CRI Genetics
Hi Kim! Thank you for your feedback. We’re glad you enjoyed discovering your ancestry results and the surprises they revealed.
Our reports are focused on ancestry and wellness insights rather than clinical or diagnostic genetic analysis. That’s why some traits may feel more light or familiar, as they reflect general inherited characteristics rather than medical conditions. Currently, our health reports include 100+ insights across categories such as traits, nutrition, wellness, allergies, metabolism, and diet, all aimed at helping you better understand how your DNA may influence your overall lifestyle and well-being. That said, medical DNA testing is part of our future development plans as we continue to expand and improve our services. We’d be happy to add you to our mailing list so you’ll be notified when this becomes available.
Should you need further clarification with your reports, please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
So far, so good.
So far, I am satisfied with my experience. Very informative and results were surprising. I haven't had the chance to really explore my membership yet so theres much more to investigate.
Would definitely recommend to anyone wanting more than just a typical "pie chart" background story. CRI Genetics was the right choice for me.
27 April 2026
Unprompted review
Reply from CRI Genetics
Hi Robert! Thank you so much for sharing your experience. We really appreciate it. We’re glad to hear that your results have been informative and even surprising in a good way. We also truly appreciate your recommendation and your feedback about the value compared to a typical ancestry breakdown. That means a lot to our team.
If you have any questions as you continue exploring your reports, we’re always here to help.
It’s difficult to understand the…
It’s difficult to understand the results given in this website need a better more simplified explanation of exactly what the test results found
26 April 2026
Unprompted review
Reply from CRI Genetics
Hi Lee! Thank you for your feedback, and we understand how the results can feel a bit overwhelming at first. Our reports are designed to provide detailed genetic insights, but we recognize that some sections can be complex without additional context. We appreciate your suggestion for a more simplified explanation, and we’ll be sure to share this with our team as we continue improving the user experience.
In the meantime, we’d be happy to help break down your results in a clearer, more straightforward way if you’d like. Please send us a private message on this page with your email or reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204.
We’re here to help make your results as understandable and useful as possible.
CRI Genetics is a total bait-and-switch operation
Do not use CRI Genetics! I felt totally ripped off. The results were inaccurate, the database is severely limited, and they trick you into buying 'credits' ($20 each) to unlock results after already paying a high upfront cost. No raw data download for other platforms, and no real customer support. A total bait-and-switch operation.
22 June 2025
Unprompted review
Reply from CRI Genetics
Hello WhitneyBerry! Thank you for sharing your feedback. We’re really sorry to hear about your experience and understand your frustration.
We’d like to clarify a couple of important points. All paid reports are fully activated once your test results are completed, and there should be no requirement to purchase additional credits to access what was already included in your original order. If anything appeared locked or unclear, we’d be more than happy to review your account and make sure everything you paid for is properly accessible.
Regarding raw data, we understand how valuable that can be for some customers. At this time, we do not offer raw data download or upload. This decision is based on our commitment to protect your privacy and ensure the confidentiality of your DNA information, maintaining strict security standards to prevent any potential misuse or data breaches.
We also take concerns about accuracy and support very seriously. If you’re open to it, we’d appreciate the opportunity to look into your results and experience in more detail so we can address your concerns directly. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Waste of money.
Not worth the money my husband and I paid. We purchased the most expensive plan they had and mostly all of the health and wellness section is locked. Don't use this site. Waste of money.
19 April 2026
Unprompted review
Reply from CRI Genetics
Hi Mayra! We're really sorry to hear about your experience. That’s definitely not what we want for you. To clarify, once your test is completed, all reports that were included in your purchased plan should be fully unlocked. What you’re describing doesn’t sound right, and we’d like to look into this right away.
We will review your account and reports to ensure that everything you paid for has been properly activated. If anything is missing or incorrectly locked, we’ll make sure it gets resolved as quickly as possible.
Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Was excited to learn about my ancestry
Was excited to learn about my ancestry. SO detailed! I am so happy I found this company. Thank you! A++++++
16 April 2026
Unprompted review
Reply from CRI Genetics
Thank you for the amazing feedback! We’re so glad you had a great experience and found your ancestry results detailed and meaningful.
Tell people of Black Hebrew ancestry…
Tell people of Black Hebrew ancestry the truth of lineage starting in the Americas and stop telling INDIGENOUS black Americans they came from Africa when you can visually see the PHENOTYPES don't even match. Africans are HAMMIT'S we in the Americas are the TRUE SHEMITTES did you think the TRUTH would stay buried forever. You're test results need to be expose along with the other genetics companies need to be exposed possibly for test results not being truthful and inaccurate INTENTIONALLY hiding BLACK AMERICANS TRUE IDENTITY.
16 April 2026
Unprompted review
Reply from CRI Genetics
Thank you for sharing your thoughts. CRI Genetics uses established genetic markers and peer-reviewed scientific methods to analyze ancestry. Our reports are based on DNA comparisons with global reference populations and are designed to reflect genetic lineage, not cultural or personal identity narratives. We’re committed to providing accurate, science-based results.
At this time, DNA testing is not able to identify specific tribes. This is because current genetic science cannot reliably distinguish between individual Native American tribes at that level of detail.
We are continuously improving our research, and if future scientific developments make it possible to identify tribal-level ancestry with confidence, we do plan to include those updates in your results.
Reply from CRI Genetics
So glad you made it in time!
We've had nothing but problems even…
We've had nothing but problems even getting our tests to wherever they go to be tested. Stupid me never thought that there would be problems getting our tests back across the boarder into the USA. I know this isn't a CRI issue but it is worth considering if you live outside of the States. Although all the customer service people were fine to deal with, we have had so much trouble getting new kits plus paperwork. Finally, we thought everything was going OK, but one test is being returned again. It's nearly 3 months since I ordered the kits! I have a feeling that I wasted my money on this company.
Update. We requested our money back and within a week we were refunded.
13 April 2026
Unprompted review
Reply from CRI Genetics
Hello Dee! Thank you for sharing your experience, and we're really sorry to hear about the ongoing delays and frustration you’ve had. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you.
We do understand how the issue with shipping has impacted your overall experience with us. We'd be happy to personally review your order status and see what is going on. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Did they really run my DNA?
First of all my results were totally wrong. I've had my DNA tested twice before. With this kit, I was told my estimated time was 6 to 8 weeks for results. I mailed in my kit and received the email that they had received it and would start working on it. One week later my results were in. One week? They either have no business and no kits too process, they did not test my DNA or have a secret way of processing DNA that the FBI and other agencies don't know about that speeds up the process. I really feel like I was scammed. The reports you get for the original amount you pay are very limited and very generic. Then you have to pay more to get a membership and buy credits to get the other important or interesting reports. Very bad business practice. Not upfront about what reports you actually get without paying more and the fact my results and the time it took to get them was very suspicious. Find a different place to buy a kit and test your DNA.
7 April 2026
Unprompted review
Reply from CRI Genetics
Hi Jan! Thank you for sharing your concerns, and we're sorry to hear you feel this way. We understand why the turnaround time and the structure of the reports may have seemed confusing or unexpected.
To address your main concern first, yes, samples with your DNA was absolutely processed and tested. Once your sample is received in the lab, the actual processing time can vary depending on lab capacity, batching of samples, and the progress when your kit arrives. It will also depend on how complex your DNA samples are, which can result in faster-than-expected turnaround times than the 6-8 week timeframe being given. This does not mean the sample was not tested.
As for your concern about the reports and pricing structure, we understand your frustration. The initial report includes core ancestry insights, while additional reports (such as more detailed traits and health-related insights) are optional enhancements that some customers choose to unlock.
We’re sorry to hear that your experience did not meet your expectations. We do take feedback seriously and are always working to improve clarity around what is included upfront versus optional add-ons.
If you would like, we’d be happy to review your specific results with you and go over them in detail to address any inconsistencies you’re seeing. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
This is an expensive way to find out…
This is an expensive way to find out funny information such as if you are prone to hiccups, however not medically useful information.
12 April 2026
Unprompted review
Reply from CRI Genetics
Hi Sherry! Thank you for your feedback, and we're sorry to hear that the experience did not meet your expectations. We understand that some of the trait information may feel lighthearted, and we appreciate your perspective on its usefulness. We also tried to reach out to you via email to follow up and better assist with your concerns.
If you’d like to discuss your report in more detail or have any questions about your results, please feel free to reach out to us by sending us an email to support@crigenetics.com
or calling our customer care team at USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve.
Have a great day!
Research Well Before Purchasing
My Mother's Heritage Is Definately North American Indian: Cherokee. I Falsely Assumed That The Additional Expensive DNA Search Of My Mother's Heritage Would Confirm This Reality; WRONG!
25 February 2026
Unprompted review
Reply from CRI Genetics
Hi! Thank you for sharing your experience, and we're truly sorry to hear about your disappointment. We completely understand how important it is for your results to reflect your family history.
At CRI Genetics, our main priority is your complete satisfaction, and we would really appreciate the opportunity to turn this experience around for you. To do that, we’ll need to review the details used when your kit was registered and take a closer look at your results to better explain your reports.
Please reach out to us directly at support@crigenetics.com. You may also contact our customer care team at: USA: 1-800-571-9216
; UK: +44 8002081204 We look forward to a productive conversation with you and to ensuring you receive the level of satisfaction you deserve.
Didn't get true information
Didn't get true information. Didn't even tell me my nationality where I was born.
1 March 2026
Unprompted review
Reply from CRI Genetics
Hello Stacey! Thank you for your feedback, and we're sorry to hear that you feel this way about your results.
We’d like to clarify that our reports are based on your genetic data and are designed to show your ancestral origins, rather than your nationality or place of birth. DNA testing reflects where your genetic markers originate from over many generations, which may differ from where you were born or currently live.
To ensure we support you thoroughly and address your concerns in detail, we have reached out regarding your case through #2859200 and will continue assisting you there. We’re committed to helping you better understand your results and answering any questions you may have.
I believe that the DNA tested was not…
I believe that the DNA tested was not mine and certainly not worth the £100 paid. No full information was suppled. I shall try again, but shall do so by using the same company as my daughter and hopefully make contact with some Welsh relatives.
2 April 2026
Unprompted review
Reply from CRI Genetics
Hello Maureen! Thank you for sharing your concerns. We want to assure you that we take these matters very seriously and are committed to fully addressing any questions you have about your report.
Please know that your sample was analyzed accurately, and the results reflect the DNA you submitted. To ensure we support you thoroughly, we have reached out regarding your case through #2858842 and will continue to assist you there.
We completely understand your desire to explore other options and connect with Welsh relatives, and we are happy to provide any clarification or guidance you need regarding your report in the meantime.
The first kit I ordered never was…
The first kit I ordered never was delivered , finally they sent a replacement, but I still can't register the new kit after 6 weeks
28 March 2026
Unprompted review
Reply from CRI Genetics
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating it must be to wait for your kit and still encounter issues with registration—especially after receiving a replacement.
Please feel free to contact us via email, phone, or chat, and we’ll be happy to check this for you right away.
The service is lacking a lot of…
The service is lacking a lot of specifics. When comparing to 23and me or Ancestry.com this falls so short. The price is high but the information you get is so minimal. Unless you continue to upgrade and pay more. Not worth it.
26 March 2026
Unprompted review
Reply from CRI Genetics
Hi H Rodger! Thank you for sharing your feedback. I understand your concern about the level of detail compared to services like 23andMe or Ancestry.com.
It’s important to note that CRI Genetics takes a different approach. While other companies may focus primarily on genealogy or distant relative matching, our reports are based on genetics and research-grade bio-geographical analysis. This means that even if family records suggest certain ancestries, your DNA may reveal regions of origin that differ from expectations. Our emphasis is on accuracy and scientifically validated insights rather than just broader genealogical connections. We are constantly improving our algorithms and reporting features to provide more precise and detailed results, and we’ll notify you when these enhancements are available.
Your feedback is invaluable in helping us refine our services. We would also be glad to help you review your reports. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
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