Cricket Wireless Reviews 

My friend in New Mexico accidently deleted his E-Sim card shortly after I added him to my account in AZ. He message me on FB Messenger, Angie Reyes at 19th Ave & Union Hills PhX AZ calmly instructed my friend how to get his phone working again via FaceTime. She knew exactly how to easily fix the problem. Shes very customer friendly as well!

If I can give a negative star they deserve it

They are scammers specially about the features like a hotspot

They cancel your Account and force you to pay for the activation

As of lately...I give it a one! Dropped calls, dropped Internet, One second everything is fine...next second...I got NOTHING! No Bars! I toggle network and airplane mode back n forth...I get bars...then NADA again! I've checked on a tower maps and there are towers all around me! Guess it'd time to move on to another carrier because CRICKET SUCKS lately!

I was with this phone company for almost 20 years. My mom had her phone stolen so we called and had her phone reported as stolen. Couple days later we noticed that my mom's Facebook account was changed and the service was turned back on. We got in touch with cricket to find out why the turned back on. The person we was dealing with very unfriendly and told us that she didn't know. She had the phone shut off and reported as stolen again. Within the hour I got a text to my phone that changes had been made to our account. Some how the lady who stole my mom's phone got it turned back on again. My mom got back in touch with them again and went off on them because this lady some how got into our account and change our pin to get into our account. The account was in my mom's name at the time so we had to switch the account into my name. After changing the account into my name she had the phone shut off again. Within an hour I started getting text messages about changes to the account had been made and then the service to my phone had been shut off. We had four phones all together and she the service to all the phones turned off except the phone that she had stolen. We was going back and forth with cricket for a couple of days and all they kept telling us is there's nothing they can do. Mom noticed them we would not being coming back and we went else where. Good way to treat your customers that's been going through you guys for almost 20 years.

Cricket is the most nasty wireless service I have never seen. They took two payments from me and my service still not connected. I lost a lot of opportunities due to bad service. Not recommended

Just started with Cricket.
At&t got too expensive and annoying.
So far....Im very happy with Cricket.

A figurative NIGHTMARE. After paying for international passport and going to Colombia I was stuck with no way to communicate with my family, communicate with my company, no way to translate, no way to navigate around, no way to access my bank accounts. Even with WiFi, their terrible service won’t let me send or receive any messages. After finally getting ahold of their customer service they advised me to access a link from my email. Well they don’t seem to understand you need service to access email. On top of that, there was no email ever sent to me. During my THIRD call with customer service on what is supposed to be my honeymoon, they informed me that they never collected payment and that I’d have to enter my info manually on the website . Problem was never fixed.

It’s ridiculous. Almost impossible to talk to a customer service rep and once you do get to talk to one, they can not ever help. Their rules are pretty dumb and make peoples lives harder

I visited the store in aloha on TV highway I was greeted by Dulce. She is very very good at her job. I watched her interact with the couple before myself. She goes above and beyond even walking the customer to the door and opening the door for them thanking them for coming into cricket. I can't even express or find the words to describe her outstanding customer service. A total keeper you want to hang on to that one she is all about cricket all about the customer. She went above and beyond to make sure that I left with the phone in my hand including I was short just two bucks and she found a way to make me walk out of cricket with a phone. Again I have no words there's not enough words to describe her intelligence her knowledge and her ability to listen to the customer and then execute exactly what they needed. The only word that I can think of is EXCELLENT! Thank you cricket for having not only a great phone service but an employee that deserves to be the employee of the year. Thank you DULCE!!

Paid for hotspot- it didn’t work. Spent over an hour chatting with customer service who didn’t fix the issue and wouldn’t refund me. Cancelled all the hotspots we had. Terrible customer service.

I had contacted Cricket through one of their local stores to drop a line. I left the store under the impression that the matter was resolved. 5 months later they did not. I have been overcharged 47.60 since November of’25. I contacted them again this morning to be told I would get a $47 credit? If I don’t receive full credit for 5 months I will be looking for another service. I have been a cricket customer for approximately 23 years and never had a problem or complaint in all that time.

I had bought a phone straight out from at@t back in 2020 still have the paper work from where it was completely paid for so I let my dad use it on cricket and they locked my phone and refused to unlock it. I have set up and appointment with my lawyer to see what can be done about this company because this is not right for them to do this I would not go with cricket for anything.

i paid my bill online crickry website jumped nd wanted a bridge pay for a remaining 5.00 balance jumped again
and set me up for a bridget pay i was totally unaware it set me up for this until i am unable to maje calls thry suspended my service and wanted a 25.00 reinstatement fee i attemped to get the suspension waved spoke to a supervisor whom shpuld have been able to wave fee he held fast to the fee and stated policy so lots of lup service and has to pay the 25.00
fee as i need my phone for daily medical contact

This is the last time I will ever get cricket this time around the cricket salesman told me I could give you better phones this month just pay $110 and next month I'll get you through the $100 plan when's the next month came around he reneged on when he told me that he would change me to the $100 plan do not trust cricket wireless salesman especially the ones in Stone Park on Mannheim today I choose to remove from this garbage ass slow data cell phone provider which is cricket

Easily the worst cell company I've ever dealt with. Basic things that you can DIY with other providers like generate a new esim QR code must be done in a store. If you try to do it over the phone or through their online chat, they will drag you through extended holds and collecting all your information only to finally tell you that need to go into a store to get this service done, and then they will abruptly hang up on you. They've done this to me now twice, once for the lost sim issue and once for another issue.

So, if you don't mind giving your money to a cell service company that treats you like crap and makes routine things as complicated as possible, at least make sure you don't ever lose your phone a long drive away from a Cricket store or God forbid overseas or you will be dead in the water until you can get there.

Terrible phone line 800 customer service

My Name is Yulian Rivera "My experience with Cricket, at the Hillsboro and 22 store, was extremely unsatisfactory. I switched from Verizon looking for a free phone promotion, but the service was poor. Alexandra, who assisted me, did not explain the details well and tried to process the activation, but an error occurred. After seeking help at another store, the second representative was attentive, but explained that it had to be resolved at the original store. When I called customer service, 1 waited about 10 to 15 minutes until a representative named Oscar answered. Despite requesting a Spanish-speaking representative, Oscar responded in English, and he did so in a very unprofessional manner. Ultimately, the call dropped, and when I returned to the store, l saw Alexandra outside, distracted by her phone, smoking. I am very disappointed with the level of service at Cricket, and I hope they take steps to improve this situation in the future."

Cricket increased our monthly price by $20 for no good reason. There is no customer service for problems on Sunday. Terrible!!

Don't even bother with chat live agents they wait the last minute and run the clock down just so they don't have to answer the phone or the text messages at night they're the toughest BS whenever I try to get a hold of them towards the evening they wait till the last minute and then you don't hear from them what a bunch of Bologna