Cricket Wireless Reviews 

All I have to say is Cricket sucks!! Non speaking people. It's hard to understand anything they say. You call you hold forever and then send you to wrong person or they hang up on you. GET PEOPLE THAT SPEAKS FRIGGIN ENGLISH!!!!! I have been customer for years but I'm done. I pay all that money for shitty service no Thank you!!!! Another thing we should not have to pay to have the phones fixed if it's internal problem!!! And we should be sent a new phone not refurbished!!! I think this company is rich enough. Do right by your customers!!!!!!!

I purchased a phone from Walmart yesterday and they have the refill cards you have to purchase for activation which I purchased the $30 refill card and here I am a day later and I still can't activate my phone! This is beyond frustrating! I can't activate my phone with the $30 refill card even though it says on the card for new accounts bc the cheapest plan they have is $35!!! Well I don't have another $35 since I spent all my money $100 yesterday on this phone and card and the cards are non-refundable,! Customer service said I need to use my debit card and spend $35 to activate my phone. So this $30 isn't doing anything for me right now. I asked them a few dozen times why is this card $30 on the shelf for purchase when you buy a phone even on the shelf since I can't use it? They never answered my question and kept asking for a debit card to purchase $35 to activate my phone! And I don't have it! So it seems like my only option is to get refund on this phone and then I am throwing $30 I spent on the refill card in the trash since it is non-refundable! I don't have money to just throw away and now I'm just screwed! Cricket should just let me know when I should bend over I guess! I am so pissed off, which is an understatement! So FYI, if u go into Walmart to purchase a new phone DO NOT buy the $30 refill card they have to purchase bc u can't do anything with it to activate a phone! I don't understand how cricket and Walmart is getting away with this ! Getting away with screwing people over and they don't give a flying f##k bc I don't have a single option they can give me to activate my phone other than to spend $35 more! What a freaking scam! Thx for taking my money cricket and Walmart, what a horrible way to do business! I've spent the past 24 hours crying bc I need a phone so bad just to turn around and get F##ked ! Worst experience ever buying a phone!

I paid for my service and had to lines.And I disconnected one line and kept the other line open.Well, this guy I talked to today, got nasty with me and I was nasty back, and he disconnected the line that I already paid for and I did not authorize him to disconnect this line.Now I call customer service 10 times and nobody will help me reactivate this line.I am so upset right now. They're customers , representatives are awful , they're liars , they're cheaters , and they do things to your account that are not authorized

Today I went in the store to pay my phone bill at 4508 South Orange Blossom Trail. The guy asked me that I want to lower my plan. He says he have a $35 deal going on. I said OK let’s do it. My phone bill is $55. OK when he gets to the register he asked me to give him my phone number. I gave him my phone number, but he never told me about a promotion that the store had going on or not to get your phone bill down today will be a $35 monthly bill but here’s the catch. I have to change my phone number. I told him oh I have to change my phone number never mind it’s OK. I already pay my phone bill. He tell me my phone number doesn’t matter. I said it does matter. He say oh you can let your people know that you have a new number and I told him that some people I cannot contact so let me just pay my phone bill. He called me, a racist name. He called me, the N-word Lord Jesus, Lord Jesus, he did not let me pay my phone bill. I told him I will take my phone service somewhere else. He stated to me will get a new phone. Your phone messed up in a messed up attitude and a very bad tone and start smiling and laughing at me and he refused me to make a payment for my phone can be turned on and laugh at me now I’m over here in tears and I had to pay a Uber. Get there to the store or Uber. Get back home and my phone is still off and that was the only closest store that I can afford to get to to pay my phone bill now I’m out-of-pocket and out of money and now I can’t pay my phone bill because this stupid guy at the store had a promotion going on and I did not want to cooperate with his promotion now I don’t have a phone. I’m so stressed out.

Wish I could put a negative rating for this company they have the spray every customer service i would not recommend this service to anybody at all

Recently I went to cricket wireless in Eustis, Fl, and left feeling extremely disappointed. I research and found they were offering a deal of free 16e with 3 month prepaid $60 service. So that’s what I went to purchase. I had to switch my phone number. The manager at the store was helping, however, she wasn’t very helpful. It took her almost 2 hours to switch my number ( making mistake after mistake). Finally got my phone and I reminded her what deal I wanted , but she mumbled something and told me they didn’t have it but would give me another deal. Free iPhone. That’s it! I have left paying $160. I paid first month of $60. The deal I went in for I would have paid $160 and wouldn’t owe another bill for 3 months. Now she put me on a deal with just a “ free iPhone even though I left paying $160.
Extremely disappointed, frustrated, the store smelled bad, the manager wasn’t helpful, I was there for almost 4 hours, so I just wanted to leave! Now I’m looking for a new service somewhere that would be honest about the deal I’m getting!

Amazing service with good price

I’m transferring today !! Can’t get help!! Keep me in automated system! Not good service! Automated system is phucked up! Can’t speak to it, it keeps listening to other BS ! Talks tooo much about BS! Awful

Have been with them for years up until now. Worst experience I've ever had at the Anniston Al location. I recommend no one uses Cricket con artist.

Waiting three months to get access to my phone messages. Every time I call to ask when the problem will be fixed I get duh? And internet HOTSPOT is useless. Always throttling back to snail speed. Please go out of business soon and stop torturing your clients.

We went to The Cricket store on Tarentum Bridge Road 15068 to upgrade our phones that were over 5 years old. Tanner waited on us and was training a young man (I think his name was Brandon) I told Tanner exactly what we needed, and he started processing the transaction right away. He and Brandon answered all my questions and when I said I may have more at a later date, he was very accommodating. (My husband accidently left his old phone there and when I called back about it, I was told that they had already put it in the back room for him) I have always had positive experiences with Cricket employees. If I had to mention a con it would be losing service at times (but that is certainly not the employees fault)

I would give it zero stars if I could. My phone is damaged so I cannot access the screen because the screen is broken. Therefore, I can’t access my pen. Can’t access my account. They’ve turned my phone off. I can’t get a new phone because I can’t get access to the pen yet they’re gonna keep charging me for my phone being late and not getting paid, but I can’t even pay the bill. This is the most stupid unfriendly customer focus group of people I have ever met in my life they don’t give two shits if you don’t have a phone as long as they’re getting your money they just now implemented the stupid four code pin that has to be entered. Anytime you want to do anything I’ve been in a store. Customer service can’t help me there I can’t even get through to anybody on the phone because I don’t have this stupid pin number Cricket you need to get your shit together……worthless company.

Absolutely the worst cell carrier. When I purchased my phone and plan was told, when I asked, that it was unlocked. After a short period I had to switch carriers and when I tried to activate my new ESim AFTER CRICKET AUTHORIZED the switch, I got a message from Cricket that my devise was locked and was not available to switch carriers. Called cricket to have my account reactivated immediately and was denied and told to pay another $40. I had 10 days left on my plan. Just needed my account reactivated. I explained to the agent that as a disabled individual I need my phone for doctors etc. Was basically laughed at and told pay up the $40 bucks and you can have your plan back. When I asked to speak with a supervisor I was put on hold and no one came back on the line. SHAME ON CRICKET.

Would rather give 0 stars. 4 hours on phone. 4 different people even a supervisor. 3 disconnected calls and not one of them called back, and they all asked me to repeat my phone number!!! I had to keep calling back and wait just to be disconnected again and again!!! I even missed a pre surgery appointment because it was extremely important! Plus I went a a cricket store 1st! Those people don't know how to do anything but sell phones. Definitely 100% do not recommend. Phones work fine but God forbid you ever actually need customer service!!!!

Terrible they won't help me get my phone carrier unlocked I bought tried to bait me into saying I bought it not from them so they could just lock my phone

Customer service is terrible. In the store, the staff are rude, they don't know how to help you with even the basics. On the phone customer service , the wait is really long, and then you still don't get the help you need,

Madeline at Cricket in Woodlyn PA was awesome, great customer service helped me with a phone that was giving me trouble to port to another. Very kind, helpful, gracious.What a pleasant experience. She will be the reason I continue to use this store

Jessica Rose at the Cricket store in Helena has great at customer service she is awesome and help me get a new phone.

Wish these stars went into thenegative bc that's where I'd rate this business. I contacted them bc I wanted to change my phone service. I ended up paying $50.96 for a service that I never received. They sent me an email with an eSim to download with a temporary number bc I was getting mine ported out from my other provider. Well needless to say none of it worked. And then for 2 days I had zero service on my phone. I had to borrow someone else's phone to try and talk to their customer service which was also a dead end. They said they didn't show anything about the temp number my original number or the order number. I couldn't create an account bc the phone number didn't work. So in the end I had to go back to my other phone provider, get a new phone number which I did not want to do AND CRICKET WIRELESS KEPT MY $50.96. I ve tried contacting them multiple times and they always say the same shit and they still have my money. I just want my $50.96 back bc why in the hell should they get to keep it?

Terrible service. Hotspot hardly ever works. They suck