CRGH Reviews 43

A year after completing a treatment with CRGH they are harassing us about an outstanding balance that was unpaid although we have paid the entire amount - they wouldn’t even make an appointment for the treatment unless the invoices were paid in full. Why wait for one year to get in contact? Worst experience I have ever had with a clinic, would not recommend!

I went to CRGH to freeze eggs years ago and recently unfroze them. Only 3 of my two batches of eggs survived. 3 out of 15. I was told about 95% of vitrified eggs survive. My colleague went to a different clinic and almost 90% of her eggs survived.

My wife and I started our torturous experience with CRGH in 2021 and not only did we end up without a baby and with our bank accounts drained but with further medical issues from a botched treatment. We ended up going to Spain and having our son through a clinic there where they really paid attention to us instead of giving us the cookie cutter treatment. In Spain we discovered that our infertility was not "unexplained" but was due to sperm issues on my side and issues with the shape of my wife's womb. My wife had a surgery that helped with implantation.

We chose CRGH because it prides itself on its top statistics on the HFEA website from 2018. However, those statistics are much worse now and have been for the last two years. Last year's were even worse than the current ones listed. But the HFEA is not updating their stats so people mistakenly flock towards CRGH.

Our experience was one full of mistakes - the consultant wrote the wrong prescription twice, one of which resulted in my wife taking three times the dose necessary and ending up in A&E with severe side effects. We weren't even given an apology for this mistake. We were given tests and treatments that were useless but not the tests and treatments we actually needed that would increase our chances. Dr Serhal's understanding of IVF is based in the 1990s with outdated ideas of what works and what doesn't. Unless it makes them money. We got pushed PGT testing when we are very low risk for chromosomal abnormalities at age 30. But that is what makes them a lot of money.

The drugs prescribed are sold by the clinic at a very steep mark-up over the price you can get at ASDA.

We did four cycles and our protocol never changed nor were the relevant investigations undertaken after the first or second or third failure - the consultant just wanted to continue doing the same thing over and over again claiming it's a number's game.

The receptionists and the nurses are very nice though at times the nurses seem quite clueless giving us mistaken instructions about injections. The consultants couldn't care less.

Please stay away from this place if you value your health, sanity, money and if you really want to have a baby.

We can't recommend an alternative clinic in the UK but Fertility Madrid is where we got our son who is 2 weeks now.