CRESUS Reviews 1,103

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

I had a pleasant contact with a quick reaction on my request. Besides they made an attractive price for the watch. The whole transaction went easy and I can recommend Cresus absolutely.

Company replied

Rated 5 out of 5 stars

I bought a Longines via Chrono24 more than a month ago. I tested the watch for a while now and I can say I'm very happy that I chose these sellers. Everything was just special, nothing to complain wit... See more

Rated 1 out of 5 stars

order placed on January 8th after much asking, on February 30th they commented that 3l watch had been returned to you and on February 18th

Company replied

Company details

  1. Watch Store
  2. Clock Repair Service
  3. Jewelry Store

About CRESUS

Written by the company

Depuis 30 ans, CRESUS est l’expert de l’horlogerie et de la joaillerie de luxe de seconde main en France.

Présent dans toute la France à travers 5 boutiques (Paris, Lyon, Bordeaux, Lille et Aix en Porvence), et son site e-commerce, CRESUS et son équipe de 45 passionnés experts vous conseille et vous accompagne dans vos achats ou la revente de vos garde-temps et bijoux. Les amateurs d’horlogerie et de joaillerie trouvent chez CRESUS les plus grandes manufactures horlogères (Rolex, Patek Philippe, Omega, Jaeger-LeCoultre, Breitling, IWC…), ainsi que des pièces issues des grandes Maisons de joaillerie (Cartier, Chopard, Hermès, Chanel, Bulgari …), allant de 1000€ à plus de 150 000€.

Au sein de son atelier horloger composé de 6 horlogers, agréés par les plus grandes manufactures, CRESUS authentifie, certifie et remet en état chaque garde-temps acheté et vendu, et offre une garantie de 2 ans à ses clients.

D’autres services VIP viennent compléter l’expérience CRESUS comme la mise en place d’une alerte personnalisée quand la montre désirée est disponible chez CRESUS, la possibilité de faire venir un modèle repéré sur cresus.fr, dans la boutique de son choix.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

An enjoyable experience

Enjoyed the communication and was always kept up to date with my purchase.

16 March 2024
CRESUS logo

Reply from CRESUS

Dear Sir,
Thank you for your feedback.
It's a pleasure to know that our customers are satisfied with our services.
Lison Chargée de la relation client e-commerce

Rated 5 out of 5 stars

Perfect Watch

Perfect Watch, quick and friendly service.

23 February 2024
CRESUS logo

Reply from CRESUS

Thank you for your feedback.
We appreciate your input and hope to continue our collaboration on future watch and jewelry projects.
Lison Chargée de la relation client e-commerce

Rated 1 out of 5 stars

Muy mal

order placed on January 8th after much asking, on February 30th they commented that 3l watch had been returned to you and on February 18th

9 January 2024
CRESUS logo

Reply from CRESUS

Cher Monsieur,
Nous vous remercions d’avoir pris le temps de nous partager votre expérience Cresus.
Sachez que nous mettons tout en œuvre pour améliorer nos services. A ce titre, nous sommes sincèrement navrés pour ce désagrément et vous prions de bien vouloir nous en excuser.
Notre service client reste disponible pour échanger avec vous à ce sujet au 04 72 32 20 00.
Lison Chargée de la relation client e-commerce

Rated 5 out of 5 stars

Great service

Timely deliver, great quality of packaging and items exactly as described

8 February 2024
CRESUS logo

Reply from CRESUS

Dear Madam,
Thank you for your trust and loyalty.
We remain at your entire disposal should you need us.
Yours sincerely

Rated 5 out of 5 stars

Great refund experience

Great refund experience, prompt and very polite!

15 November 2023
CRESUS logo

Reply from CRESUS

Dear Sir,
Thank you very much for your message.
We are delighted to hear that you are completely satisfied with your order.
We hope to see you again soon.
Best regards,
Lison Chargée de la relation client e-commerce

Rated 5 out of 5 stars

Great communication

Great communication, product as described, well packaged and speedy delivery, can't fault this at all, thank you very much

31 October 2023
CRESUS logo

Reply from CRESUS

Dear Madam,
Thank you very much for your message.
We are delighted to hear that you are completely satisfied with your order.
We hope to see you again soon.
Best regards,
Lison Chargée de la relation client e-commerce

Rated 5 out of 5 stars

Hanhart 417 Panda order

I had a pleasant contact with a quick reaction on my request. Besides they made an attractive price for the watch. The whole transaction went easy and I can recommend Cresus absolutely.

29 August 2023
CRESUS logo

Reply from CRESUS

Dear Sir,
Thank you very much for taking the time to leave us this glowing review.
We look forward to accompanying you in your future watchmaking projects.
Best regards
Lison Chargée de la relation client e-commerce

Rated 5 out of 5 stars

parfait

parfait, service au top!!!

21 September 2023
CRESUS logo

Reply from CRESUS

Cher Monsieur,
Nous vous remercions d'avoir pris le temps de partager votre avis auquel nous attachons une grande importance.
Merci de votre confiance.
Lison Chargée de la relation client e-commerce

Rated 5 out of 5 stars

Perfect - Very recommended

I bought a Longines via Chrono24 more than a month ago. I tested the watch for a while now and I can say I'm very happy that I chose these sellers. Everything was just special, nothing to complain with them. A special thanks to Nathan from the customer service, very kind and helpful. Shipping was perfect as well. Thank you CRESUS!

8 March 2021
Unprompted review
Rated 5 out of 5 stars

A+++ experience.

- Friendly employers
- Quick and good e-mail answers
- Quick delivery
- Recommendation from a watchlover

7 December 2018
Unprompted review
Rated 5 out of 5 stars

Review: Tudor Sub purchased @ Cresus from Christine.

Purchased a Tudor Sub from Cresus via Chrono24 and dealt with Christine.
A big thank you to Christine for going above and beyond in this transaction as I could not have gotten the watch with out her patience, effort, and excellent communication.
I spotted the watch on Chrono24 and immediately sent them an email as I have been looking for a clean dagggers & dots no date Sub for some time. Christine promptly responds in English (they are based in France) and directs me to register and check-out on their web site after a quick back and forth while putting the watch on hold for me. I am in Japan, using an American credit card for an online shop in France. As a result, my credit card keeps getting rejected. I got on the phone twice with CC company, but no dice. Through this whole series of CC rejections (around 8 times iirc), Christine is on the other end re-holding the watch for me each time my card is rejected since I was the first person to contact her about the watch. She was SUPER patient and understanding the whole time and could have easily just moved on to the next customer. Eventually, I gave up on the cc and paid a deposit via PayPal, and then wired the remaining funds some weeks later. The watch came shortly thereafter to my place in Japan and it was exactly as described. I took it to a couple shops that deal with vintage Rolex and Tudor and they gave it the OK as well. Christine was an absolute pleasure to deal with, the watch came quickly via Fedex, and was exactly as described. Super happy customer and I highly recommend Christine at Cresus.

21 October 2017
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience and great service - from day one and the first contact. I was able to reserve the watch, I was always kept informed about what would be the next steps until I received the watch on the day I was promised it - and the watch it self was in excellent condition. I would buy anytime again in the future. Thank you.

7 November 2016
Unprompted review
Rated 1 out of 5 stars

Horrible Service!!!

Do not deal with this untrustworthy company!!

I recently had at very bad experience with CRESUS and I want to warn everybody about dealing with them in the future as they can not be trusted.

A couple of days ago I inquired about a used Panerai Watch that CRESUS advertised om Crono24. After a short correspondence via email I made an offer that CRESUS immediately accepted via email. The deal was sealed - or so I thought... However, less than 19 hours after CRESUS accepted the deal I received this new email:

"Good morning Mr. XXXX,

Unfortunately, this watch Ref XXXX was reserved this morning by another client.

If the client decides not to finalize his order, we will contact you again to see if you are still interested.

We apologize for this inconvenience."

Needless to say I am very upset by this conduct in dealing with serious customers which I find extremely untrustworthy. Therefore, my only advice to any potential buyers is to find a reputable dealer/shop that stands by their written offers and respect their customers!!

2 March 2016
Unprompted review
CRESUS logo

Reply from CRESUS

Good morning Mr. S,

We apologize that you were not able to finalize your order and we understand your disappointment.

Certain products in our gallery are rare and that was the case for this watch. Our clients can order directly on the website as well as in person at one of our boutiques and a reservation only takes effect after a deposit has been made.

The process of obtaining information and negotiating the price does not reserve the product.

While Christine was waiting for your answer/confirmation, as said in her email, another client reserved the watch by leaving a deposit.

This event was not caused by an error on our part, but by an unfortunate coincidence that was not in your favor.

The only solution that we can propose is to keep you informed if ever the watch becomes available again, or if we ever have another in stock.

Mikaël, our E-Commerce Director is at your disposition if you have any questions.

Best regards,

Alexandra

Rated 5 out of 5 stars

i´m very satisfied

always quick answered e-mails, very friendly on the phone and via E-Mail, very helpful , watch perfectly in this condition as described ,
I´m looking Forward to deal with you again
thank you

31 December 2015
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

We received quick replies to all our inquiries regarding our transaction with Cresus and everything arrived as expected. Thank you for the excellent handling/processing of our order!

25 November 2015
Unprompted review
Rated 5 out of 5 stars

Excellent shopping experience - very nice customer service!

Although the reservation did not go through via the internet, cresus.fr was willing to hold the watch back for a couple of days until I could make it to their Lyon boutique (which is conveniently located in the historic city center). Communinaction through email was very friendly and straightforward.
The watch itself was in perfect condition and box and papers were included. I wanted to change the leather strap and this was possbible in no time. Cresus produces their own range of straps which come in a huge variety and perfect craftmanship at reasonable prices. I was so pleased with them that I ended up taking two - including one in fantastic "Assolutamente" style!
The people at cresus.fr are extremely welcoming and friendly. All in all a place that I definitely recommend!

26 October 2015
Unprompted review

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