CrepsUK Reviews 413

Reply from CrepsUK

Feb 20, 2024

Thank you for reaching out to us and bringing this matter to our attention. We apologise for any inconvenience you've experienced regarding your return inquiry.

Upon review of our records, it appears that returns instructions were sent to your email within 48 hours of your initial contact with us. We understand that there may have been a delay due to the timing of your email, especially if it was over the weekend.

We kindly ask you to check your email inbox, including the spam or junk folder, for the return instructions. If you're unable to locate them, please let us know, and we'll be more than happy to resend the instructions to ensure a smooth exchange process for you.

We appreciate your patience and understanding in this matter and look forward to assisting you further.

Reply from CrepsUK

Nov 20, 2023

Dear Customer,

Thank you for sharing your feedback regarding your recent order. We appreciate your detailed account of the delivery process and your concerns. We sincerely apologize for any inconvenience you may have experienced.

We understand that you selected the 1-2 day shipping option, and we regret any confusion regarding the availability of concierge delivery in London. We apologize if there was a misunderstanding or if our communication was not clear. Your satisfaction is our priority, and we want to address your concerns promptly.

It's unfortunate to hear about the challenges the courier faced in accessing your property on the 15th, leading to a delay in delivery. We apologize for any inconvenience this may have caused. We strive to provide a seamless delivery experience, and we appreciate your patience in this matter.

Regarding the communication issues you mentioned, we are genuinely sorry that you experienced difficulty reaching our customer service team. We take this feedback seriously, and we will investigate the matter to ensure that our communication channels are more responsive in the future.

Please be assured that we value your business, and we are committed to making things right. If there is anything specific you would like us to address or if you have further concerns, please don't hesitate to reach out to us directly. We are here to assist you and ensure your satisfaction.

Once again, we apologize for any inconvenience you have faced, and we appreciate your understanding.

Reply from CrepsUK

Nov 16, 2023

Thank your for your purchase.


We sincerely apologise for any inconvenience caused by the delayed response to your email and the subsequent delay in processing your order. We understand how frustrating this situation must be, and we appreciate your understanding.

Upon reviewing your case, we discovered that your email inadvertently ended up in our spam folder, and we only became aware of it a few days after your item had already been shipped. We deeply regret any inconvenience this may have caused.

Additionally, we would like to shed light on our shipping label practices. In an effort to enhance the security of our warehouse and protect shipments from potential theft, we omit the unit address on all our shipping labels. Unfortunately, this measure is necessary due to past incidents of lost parcels and theft.

We assure you that we take the security of your orders seriously, especially when dealing with valuable items such as expensive pairs of trainers. We understand the importance of ensuring that your purchase arrives safely and securely.

If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our customer service team directly at [info@crepsuk.com]. We value your feedback and are committed to making improvements to prevent similar issues in the future.

Once again, we apologise for any inconvenience and appreciate your understanding.

Best regards,
CrepsUK

Reply from CrepsUK

Nov 16, 2023

Thank you for taking the time to share your feedback with us. We value our customers' experiences and are committed to addressing any concerns promptly.

We're sorry to hear that you are dissatisfied and would like to understand more about your specific situation. We noticed that you haven't reached out to us for a refund, and we would appreciate the opportunity to assist you further.

To better assist you, could you please provide more details about the issue you encountered? Understanding the specifics of your concern will help us identify a resolution that aligns with your expectations. Additionally, we encourage you to review our refund policy on our website, as it outlines the steps and conditions for processing refunds.

If you could share more information or contact our customer service team directly at [info@crepsuk.com], we would be grateful for the chance to address your concerns and work towards a satisfactory resolution.

We genuinely value your feedback and appreciate your cooperation in helping us improve our services.

Reply from CrepsUK

Mar 22, 2024

We regret the inconvenience caused by the delay in your order. Upon review, we found potential fraud associated with the transaction. To ensure security, we requested further identification, which unfortunately resulted in a delay in shipment.

Due to the suspicious nature of the order, we refrained from sending out the goods and issued a full refund to the account holder. We apologize for any frustration this may have caused.

Your satisfaction is important to us, and we are continually improving our processes to prevent such incidents in the future. If you have any further concerns, please feel free to contact us directly.

Thank you for your understanding.

Best regards,

Reply from CrepsUK

Oct 15, 2023

Hi,

We appreciate your feedback, but we'd like to clarify that we are an aftermarket reseller, not a traditional retailer. As such, our prices may be higher than retail because we specialize in offering products that are not readily available in stores.

It's essential to note that we have a strict policy regarding the sale of used or worn items, and returns for such products must adhere to our guidelines. We encourage customers to thoroughly inspect items upon receipt and contact us promptly with any concerns.

We take quality seriously and are committed to providing excellent service. If you have any specific issues with your purchase, please contact our customer support team, and we will work to resolve them. Thank you for your understanding.