Crep Protect Reviews 315

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness in protecting and cleaning sneakers. Many highlight the exceptional customer service, describing it as responsive, helpful, and efficient in resolving issues and answering queries. The overall ordering process is also frequently commended for its smoothness and speed. However, some customers experienced issues with product quality, reporting items that were defective or ineffective, such as dry pens or watery cleaning solutions. A few people also encountered problems with their orders, including missing items or significant delays in delivery and communication from customer service regarding these issues.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the high quality and effectiveness... See more

Quality

Customers had positive experiences with quality, often praising the high quality of products like Crep... See more

Customer service

Consumers find customer service to be a source of satisfaction. Many reviewers highlight the exceptional and... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering and... See more

Response time

Users describe positive interactions with response times. Many customers report quick responses to emails,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made a purchase and for some reason the house number was missing off the address so the item was sent back. I contacted customer service via email, received a response in less than a hour, new product... See more

Company replied

Rated 5 out of 5 stars

I have ordered 2 sneaker care collection sets and 1 insole. 1 care set came with defects and insole had some problems too. I have contacted customer support and they solved it super quickly, they w... See more

Company replied

Rated 5 out of 5 stars

Yoooo.... I've been collecting sneakers since before Jordan retros were retros and I already know Crep water and stain repellent is A1! What I really wanted to check out were the crease protectors AND... See more

Company replied

Rated 5 out of 5 stars

It really is an excellent product, of very high quality. I received a faulty item; customer service refunded me, but couldn’t send me a new one as the product was out of stock. However, after several... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

https://instagram.com/crepprotect/ https://twitter.com/crepprotect https://www.youtube.com/CrepProtect


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

315 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service

My parcel disappeared at FedEx so I Contacted Crep Protect and within minutes someone said they’d look into in. They heard nothing from FedEx so no questions asked they sent out a new order for me. It makes a change for a company to have so good customer service. ☺️ Will 100% buy from them again.

12 July 2025
Unprompted review
Crep Protect logo

Reply from Crep Protect

Appreciate the feedback

Rated 1 out of 5 stars

No product. No customer service.

I ordered €169.30 of products from crep. Unfortunately we were not in when the delivery was attempted. I was supposed to sign for the delivery so instead of taking it to a drop off point it was left on the doorstep in full view.
I contacted crep about this and the customer service was terrible. I was told I must get video evidence from doorbell cams which wasn’t possible because no one has them facing my house. It was then apparently my fault for not contacting the delivery driver so I can change the delivery date. They told me a full investigation would be launched but after 8 weeks I’ve heard nothing. At least crep got there money though.
In short I paid almost €170 for no products and the run around from customer service. The only thing I can review is the service as I haven’t got any products.

3 June 2025
Unprompted review
Crep Protect logo

Reply from Crep Protect

Hi Martyn

I trust your happy with the resolution to your issue. We reshipped a new parcel via Fed Ex, on the 1st August 2025 and emailed the tracking number to you on the same day.

A claim for stolen parcel form outside your property, has also been done and this is being investigated.

Best Regards

Appreciate you exemplary patience

Hi Martyn

We are committed to delivering exceptional quality in our customer service, it's concerning to learn that your recent experience did not reflect our usual standards.

We would like to make this right for you. Please contact customer services via our website. Our manager will speak with you at your convenience, to work on a solution that suits your needs.

Your satisfaction is our top priority, and we value your continued support.

Kind regards,

Rated 3 out of 5 stars

The cure is really good but….

The cure is really good and works really well but I feel the spray protectant does not work very well not matter how much or little I put on it doesn’t work very well I could take a light work outside on concrete and it’s got some stains that’s my only drawback either make it better or make the spray cheaper

30 July 2025
Unprompted review
Crep Protect logo

Reply from Crep Protect

Hi Alfie

We are committed to delivering exceptional quality in our products, and it's concerning to learn that your recent experience did not reflect our usual standards.

We would like to make this right for you. Please contact our customer service team, via our website and we'll work on a solution that suits your needs. Your satisfaction is our top priority, and we value your continued support.

When emailing please put in the subject heading, Crep Spray Trust Pilot review.

Kind Regards

Rated 5 out of 5 stars

These laces are awesome

These laces are awesome! Very well made and the dirt just washes off in the washing machine!

Highly recommended to all who wants to upgrade their boring sneaker laces!

15 July 2025
Unprompted review
Crep Protect logo

Reply from Crep Protect

Appreciate the feedback Raymond

Rated 5 out of 5 stars

Excellent products and customer service

I have many of their products and I only had a small issued and their customer service was great and fixed it. Will continue to use their products going forward.

13 July 2025
Unprompted review
Crep Protect logo

Reply from Crep Protect

Appreciate the feedback Rick

Rated 5 out of 5 stars

10/10 service

Quick delivery bought 2 pairs of replacements laces for my air max 95s

Said I would get 10% discount code off for my next order and never received any code..

10 June 2025
Unprompted review
Crep Protect logo

Reply from Crep Protect

Hi Brandon

Please contact our customer service team. We will ensue the 10% is discounted. There were some tech issues with our discount codes, which have now been rectified.

Appreciated

Rated 5 out of 5 stars

Exceptional Experiance

Brilliant product and service is spot on. I had an issue with a pair of crep protector guards. Contacted customer service and within a few house a new pair had been dispatched free of charge along with a free air freshener and two cleaning wipes as a good will gesture. I have these guards in every pair of nike jordans and dunks i own.

7 July 2025
Unprompted review
Crep Protect logo

Reply from Crep Protect

Appreciate the feedback Lauren

Rated 5 out of 5 stars

Amazing products best quality products…

Amazing products best quality trainer products wouldn’t go anywhere else. Customer service is 10/10 couldn’t help me enough.

100% would recommend.

4 July 2025
Unprompted review
Crep Protect logo

Reply from Crep Protect

Appreciate the feedback Brad

Rated 5 out of 5 stars

Great products & Support

Great products. Customer service answers quickly and is very helpful!

30 June 2025
Unprompted review
Crep Protect logo

Reply from Crep Protect

Appreciate the feedback Fabio

Rated 5 out of 5 stars

Protection spray

I've tried your competition's protection spray and your product is the best. It actually protects. Water just beads up and falls off unlike the others. Your products are my go to from now on.

21 June 2025
Unprompted review
Crep Protect logo

Reply from Crep Protect

Appreciate the feedback Chris

Rated 5 out of 5 stars

Just wow

From start to finish placing my order was a breeze, great products, easy to use and very effective

10 April 2025
Unprompted review
Crep Protect logo

Reply from Crep Protect

Appreciate the feedback Michael

Rated 5 out of 5 stars

Satisfied customer

I have purchased several Crep Protect X DJ Khaled bundles as presents. I’m looking forward to future collaborations, and will definitely be purchasing more.

19 June 2025
Unprompted review
Crep Protect logo

Reply from Crep Protect

Appreciate the feedback Kenneth

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look