Admittedly I haven't been happy with Credit Union for quite some time now due to changes with time and new card provider. However having applied for a loan few days ago and getting a speedy informa... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
First of all their service to customers is great interms of communication Secondly they are there to help you anytime you are in need is 2nd time I have applied for loan they never refused me or t... See more
Company replied
I’ve had a relationship with the SOUTHWARK branch for a number of years now. Gone through some traumatic experience and I could only turn to these guys. One thing I will say is, I think... See more
Company replied
If you are trusted to pay your loans back regularly, this is the best financial institution to borrow money from. Very low interest rates and great customer support. As long as you keep up with your... See more
Company replied
Company details
Written by the company
Savings and loans at the heart of the community with London Mutual Credit Union. We serve Lambeth, Southwark, Camden and Westminster, and members of the UK armed forces. Since 1982.
Contact info
4 Heaton Road, SE15 3TH, London, United Kingdom
- 020 3773 1751
- feedback@creditunion.co.uk
- creditunion.co.uk
4.8
Excellent
3K reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sometimes it's too packed and not…
Sometimes it's too packed and not enough customer service reps to serve the customers.
6 April 2026
Unprompted review
Reply from London Mutual Credit Union
A case has been referred again to Trustpilot, and my email has been given to contact.
Sometimes it's too packed and not…
Sometimes it's too packed and not enough customer service representatives to serve the customers...
31 March 2026
Unprompted review
Reply from London Mutual Credit Union
Dear Maya,
Thank you for your feedback—we’re sorry to hear about your experience. While we do have enough capacity on days when no issues are reported, waiting times can increase when unexpected problems arise. We understand how frustrating this can be and are actively working to improve response times during these situations to better serve our customers.
Best Wishes,
London Mutual
Extremely quick
Extremely quick, it was complete within a couple of days. Cant ask for more than that
26 March 2026
Unprompted review
Reply from London Mutual Credit Union
Dear S. Varney,
Thank you for your kind feedback! We’re delighted to hear everything was completed so quickly and met your expectations. We really appreciate your support.
Best Wishes,
London Mutual
It was very straightforward
It was very straightforward, explanation was clear time was given with clear outline of terms and conditions and amount each month to pay back
17 February 2026
Unprompted review
Reply from London Mutual Credit Union
Dear Zane,
Thank you for your positive feedback! We’re glad to hear the process was straightforward and that everything was clearly explained. It’s great to know you felt well-informed about the terms and monthly payments.
Best Wishes,
London Mutual
LMCU.. Thank you every single time.
I’ve had a relationship with the SOUTHWARK branch for a number of years now. Gone through some traumatic experience and I could only turn to these guys.
One thing I will say is, I think someone new took over management years back and for years it has been straight forward, loan process overall is swifter than ever, they are not just providing fantastic services, but they care to maintain this too!
I want to shoutout the SOUTHWARK BRANCH
Matthew
Havva
Michael
& Jay
All are fantastic, amazing at what they do, and you feel supported throughout.
Thank you very very much guys, you all rock!
12 March 2026
Unprompted review
Reply from London Mutual Credit Union
Dear Nai,
Thank you so much for this wonderful review — it genuinely made our day!
We're sorry to hear you've been through difficult times, but we're truly honoured that the Southwark branch could be there for you when it mattered most.
Matthew, Havva, Michael, and Jay will be over the moon to hear your kind words — we'll make sure to pass them on. They work incredibly hard to make every customer feel supported, and it's clear they're doing exactly that.
Thank you for your continued loyalty. We look forward to being there for you whenever you need us!
Best Wishes,
London Mutual
I have been trying to get loan for a…
I have been trying to get loan for a very very long time and i have been declined twice in 2 years now even though been told that money will be taken out on the payslip as where i work is part of the company
My problem is both times you guys took time and both times there was literally no communication before declining it it was to do with funeral expense this time and i needed a boiler when i rang in i was told by the person IT WAS ME WHO HELPED YOU LAST TIME so you can not say we were not in touch yet when i said i never received email i was told may be problem is with your email i gave them my work one even on that i have not received ANYTHING
IF YOU DONT WANT TO HELP PEOPLE WHY TAKE ALL THE DETAILS?
Pay slips
Bank statments
Logging in online banking?
5 March 2026
Unprompted review
Reply from London Mutual Credit Union
Dear Usamah,
Thank you for your feedback. We want to clarify that while your employer is part of our payroll deduction scheme, this does not guarantee loan approval. All applications are subject to a full credit assessment, and there were factors in your credit file that led to this decision.
A detailed explanation has been sent to your email — please check your spam folder if you have not received it. If you have any further questions, do not hesitate to get in touch. We are sorry we were unable to give you a loan at this time.
The process was very straightforward
The process was very straightforward, with clear explanations and plenty of time to go through the terms, conditions, and monthly repayment amounts.
Truly the best bank to work with, especially since they also encourage and support saving.
2 March 2026
Unprompted review
Reply from London Mutual Credit Union
Dear Mohammed,
Thank you so much for the kind words! We're thrilled to hear you had a great experience with our customer service. Our team works hard to make sure every customer feels valued and supported. We look forward to serving you again!
Best Wishes,
London Mutual
This company needs to be awarded
This company needs to be awarded, they always come through for you when are almost at the point of giving up
24 February 2026
Unprompted review
Reply from London Mutual Credit Union
Dear Diana,
Thank you for your feedback! There's nothing quite like a company that shows up for you exactly when you need them most. That kind of reliability is rare, and it deserves every bit of recognition it gets.
Best Wishes,
London Mutual
Everything was smooth
Everything was smooth, Quick response and prompt
19 February 2026
Unprompted review
Reply from London Mutual Credit Union
Hello,
Thank you so much for your kind words! We're delighted to hear everything went smoothly. Providing quick and prompt service is always our priority, and it means a lot to know it made a difference. We look forward to working with you again!
Best Wishes,
London Mutual
I found the loan process slower than…
I found the loan process slower than expected and the requirements confusing, which made the experience frustrating despite their helpful reputation.
13 February 2026
Unprompted review
Reply from London Mutual Credit Union
Dear Eva,
Thank you for sharing your feedback about your loan experience with us. We're sorry to hear the process felt slower and more confusing than expected.
We'd be happy to provide you with more detailed information about our loan process and requirements to help clarify things. Please send your request to help@creditunion.co.uk, and our team will get back to you promptly with a comprehensive breakdown.
We truly appreciate you taking the time to let us know about your experience.
Smooth Experience
3 February 2026
Unprompted review
Reply from London Mutual Credit Union
Dear Noah,
Thank you for the feedback! We're glad to hear everything went smoothly for you. We appreciate you taking the time to share your experience!
Best Wishes,
London Mutual
Punctual and informative
They were punctual and informative which made the whole experience smooth.
20 January 2026
Unprompted review
Reply from London Mutual Credit Union
Dear Robert,
Thank you for your wonderful feedback! We're so pleased to hear that our punctuality and clear communication made your experience smooth and straightforward. Providing informative and efficient service is exactly what we aim for, and it's great to know we met your expectations. We appreciate you taking the time to share your thoughts and look forward to assisting you again in the future.
Best Wishes,
London Mutual
Takes Time, but Genuinely Worth It
The people at LMCU are extremely helpful and a pleasure to deal with. While the process can take a little time, it is genuinely worth it.
21 January 2026
Unprompted review
Reply from London Mutual Credit Union
Dear Lalit,
Thank you so much for your wonderful feedback! We're delighted to hear that our team has been helpful and pleasant to work with. We truly appreciate your patience with the process, and we're thrilled it was worth it for you. Your kind words mean the world to us!
Best Wishes,
London Mutual
Great way of savings
30 December 2025
Unprompted review
Reply from London Mutual Credit Union
Hi Maa,
Thank you so much! We're thrilled it's helping you save. We appreciate you taking the time to share your feedback!
Reply from London Mutual Credit Union
Thank you for your kind words! We're thrilled to hear you had a great experience with both our loan products and our customer service team. We appreciate your trust in us!
Customer service is quite effective
Customer service is quite effective. Credit, account and loan processes are fast and super easy!
10 December 2025
Unprompted review
Reply from London Mutual Credit Union
Dear Macca,
Thank you for the positive feedback! We're delighted to hear that our customer service met your expectations and that you found our credit, account, and loan processes both fast and straightforward. Making banking simple and efficient for our customers is exactly what we strive for. We appreciate you taking the time to share your experience!
Best Wishes,
London Mutual
Reply from London Mutual Credit Union
Dear Cesar,
Thank you for the wonderful review and recommendation! We really appreciate your support and are so glad you had a great experience with us!
Best Wishes,
London Mutual
Reliable and credible
17 June 2025
Reply from London Mutual Credit Union
Dear Rafiq,
Thank you for your positive feedback! I'm glad you found the information reliable and credible. That's always my goal—to provide accurate, well-sourced responses you can trust.
Best Wishes,
London Mutual
To be very honest very helpful full…
To be very honest very helpful full service
28 November 2025
Unprompted review
Reply from London Mutual Credit Union
Dear Makbul,
Thank you so much for your positive feedback! I'm glad I could provide helpful and comprehensive service. If you need anything else in the future, feel free to reach out anytime!
Best Wishes,
London Mutual
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