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Creditsafe USA Reviews 607

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TrustScore 4.5 out of 5

4.7

Asset Manager Service
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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and the helpfulness of the staff, who are noted for their professional and patient approach. The service provided is frequently described as high quality and efficient, making processes much easier for users. Reviewers also highlight the platform's ease of use and navigation, appreciating its many features and the clarity of its reports. However, some people mentioned that the information provided, while generally helpful, was not always accurate. Additionally, a few customers expressed dissatisfaction with abrupt communication and difficulty in scheduling calls with their representatives.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the support, professionalism,... See more

User experience

Users describe positive interactions with user experience, consistently highlighting the platform's ease of... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

People report positive experiences with service, often highlighting excellent customer service and helpful... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and intuitive navigation.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been attending Creditsafe's webinars for years and have been politely asked for our business. We were never harassed or bothered. When the time came to decide to move forward, everything was... See more

Rated 5 out of 5 stars

We have used CreditSafe for 5 years. They are a valued vendor with a huge commercial credit database. We also purchased their additional service that provides data on small business term loans. C... See more

Rated 5 out of 5 stars

We have been a customer for around 10 years. Customer service has always been execllent and the services offered have improved in many ways and helped us in researching credit checks for compainies a... See more

Rated 5 out of 5 stars

CreditSafe includes foreign as well as US customers. It has a monitoring feature that we need in these financial times. It is quick to get the credit information and is very detailed to why the rati... See more

Company details

  1. Asset Manager Service
  2. Financial Consultant

Information provided by various external sources

Our team at Creditsafe knows that high quality data on the health of your suppliers, vendors and partners is critical to making smart business decisions. As the world's most used provider of business credit reports and a comprehensive database of 320 million companies worldwide, Creditsafe strives to give financial professionals useful insights on companies whether they're large, small, global or domestic. Let's talk about how our data can help meet your business needs.

Written by the company

Promise 1
Dedicated Account Mananger in the US
Promise 2
Freedom Access, up to 49,999 US credit reports included with all packages
Promise 3
We will never auto-renew your contract

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

607 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(607)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Positive experience

Overall, a positive onboarding experience with Creditsafe. The process was fairly straightforward, and it didn’t take long to get up and running. Having utilized similar sites, the platform itself is easy to navigate .

TheCustomer Support team were responsive, helpful, and available when needed, which makes a big difference during onboarding.

15 April 2026
Rated 5 out of 5 stars

Creditsafe Has The Best Customer Service

I’ve had a great experience working with CreditSafe, and especially with our account representative, Joel Peralta. Joel is always responsive, knowledgeable, and proactive in making sure we’re getting the most value out of the platform. He takes the time to understand our needs and provides helpful insights that support our credit decision-making process. It’s clear he genuinely cares about his clients’ success. Highly recommend both CreditSafe and Joel for anyone looking for reliable business intelligence and strong customer support.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

We are brand new to Creditsafe

We are brand new to Creditsafe. Brian was knowledgeable and clear to my first inquiry. 10 of our staff members viewed Brian's demonstration and were very impressed. All agreed that there was no question we should change to Creditsafe. Those who could not attend were able to view the recorded demonstration later. We are sure this was a very important, good decision.

27 March 2026
Rated 4 out of 5 stars

Creditsafe

Creditsafe has been an effective tool for our company and we rely on it heavily when assessing our risk. It's easy to utilize

23 March 2026
Rated 5 out of 5 stars

Credit Manager

We have been a customer for around 10 years. Customer service has always been execllent and the services offered have improved in many ways and helped us in researching credit checks for compainies and comsumers. We recently had a training for a new employee that was very helpful in navagiting the program.

18 March 2026

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