Credit One Bank Reviews 

1,411
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 717 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the platform easy to use, appreciating the smooth activation and management of transactions. Many reviewers highlight the product's effectiveness in helping to build credit and the quick delivery of cards. However, some customers also noted issues with unexpected or high fees, particularly annual and activation charges. A few other people also felt that customer service was often unhelpful, slow, or difficult to communicate with. Additionally, some people mentioned problems connecting their card to bank accounts or experiencing slow payment processing.

What people talk about most

Payment

People report ambiguous experiences with payment, with some customers expressing satisfaction with the ease... See more

Customer service

Consumers find customer service experiences to be ambiguous, with many expressing significant... See more

User experience

Customers had positive experiences with user experience, finding the account opening and card setup processes... See more

Service

Users describe ambiguous interactions with service, with some reviewers praising the excellent service, fast... See more

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with their new... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's got a high apr and a pretty hefty annual fee, but it's helping me rebuild my credit. That alone is priceless. I learned the hard way how difficult it is to climb out of debt once you're in it...... See more

Rated 3 out of 5 stars

I was disappointed in the fact I was charged my annual fee of $75 the second I activated my account. I was unaware that would be charges immediately taking a 1/3 of my credit limit. You figure your an... See more

Rated 3 out of 5 stars

The service was great and delivery acceptable. However they miislead Me by stating I was approved for $2500 when actually when the card arrived I found out I Only Had a $300 credit Limit. That confuse... See more

Rated 3 out of 5 stars

It’s really way too early to give an honest review, which is why I only have it three stars - asking for a review this early makes a statement also, no?


Company details

  1. Bank
  2. Financial Consultant
  3. Non-Bank Financial Service

Information provided by various external sources

Credit One Bank is one of America's leading credit card issuers, serving over 7 million card members nationwide. We are committed to providing credit card products that offer more value through cash back rewards and free online monthly credit score tra...


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

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1-star

No history of asking for reviews

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3.5

All reviews

(1,411)

781 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Was working fine but it stoped working…

Was working fine but it stoped working and blocked my online purchases and when I call 5 times they told me the card is fine and the card isn’t locked and told me to wait different hours and I’d that didn’t work try 24 hours and I did amd it’s not work I called agin I was told to try agin tomorrow not working agin im done I highly recommend geting a credit card somewhere else

24 June 2026
Unprompted review
Rated 1 out of 5 stars

Bad faith business from start - I would run

They sent me a mail I was pre approved and asked to accept the card. I go ahead and apply and it gets approved and I receive the card. I activate it and go checkout and it gets declined. Then I receive a mail that my account is suspended and they need to verify my information and asks me to upload my drivers license, utility bills and surprise surprise my whole W2. Mind you this is not before they approved the application and sent me the card. They already have my social security no and they got my credit history from Experian. You already have my credit history and you can see my other credit cards and balances. So, why do you need my drivers license information and particularly my w2. That makes no sense. And if I fail to upload it, they will suspend the card permanently and report me to credit agencies. If you needed this information that should be before you approve and send the card not after. What are you going to do with my information. How’s that gonna be private and protected. That’s sensitive info. No other credit card or even my main bank accounts asked this info. Just bad faith business. I would run. I call the customer care and a condescending foreigner who barely speaks English tries to tell me that that’s how it is done with credit one.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

SHAME ON CREDIT ONE

If you go to credit one app, it ONLY lets you make a payment if you have a bank account, if you ONLY have a debit card, you have to call to make your payment and they charge you an extra $4.95 to process it, they would have made , besides interet , an extra $45 from me so I just paid it off to keep them from taking an advantage of me , most people with a debit card is generally on low income then this company wants to take an advantage of that, SHAME ON THEM!!!!!!!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Got my card fast

Got my card fast, With the rate and limit I was promised; Also, Creditone process deposits fast and card gets approved quickly at point of sale at retailers.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Although I wish there was no annual fee…

Although I wish there was no annual fee I do get it and understand. Credit one has been fantastic to me and my experiences are very good. Very good tool to continue building your credit. Be aware and be responsible and they will take care of you.

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Please run they stole my money

would give a zero if I can. I made an express payment with my debit card paid extra 4.95 to have the payment expressed. I was to have $100 available immediately then the rest in 5-7 days. Why did I go the store and no available credit. Well they supposedly placed a hold wanting proof that I made the payment. Now keep in mind money was already taken out of my account with no problems. I had to send in proof and wait 10 days for my money to be released. What I am supposed to do in the mean time. They stole my money. Please don’t use them for your credit needs.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and fast approval

Excellent service and fast approval
Awesome company and even better service. Getting approved with less-than-perfect credit was quick and easy, and they gave me a very fair starting credit line. No issues with payment processing or hidden surprises. It’s the perfect stepping stone to a better credit score. Thanks, Credit One!

2 July 2026
Unprompted review
Rated 1 out of 5 stars

CreditOne Bank claims department is ineffective.

CreditOne Bank's claims department is ineffective. Seven transactions for $24.95 were charged to my credit card. When I filed a fraudulent charges claim, they ruled in favor of the merchant. Stating that no error has occurred since the merchant's records confirm that my credit card (with EMV chip) was used for the transactions. Disregarding the fact that the transactions were made at different locations, or that I have never used the credit card in question at that merchant.

20 June 2026
Unprompted review

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