Creditfix Reviews 

44,431
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,390 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for being exceptionally polite, professional, and thoroughly supportive when answering complex questions about their ongoing payment plans. Many people note that helpful customer service representatives provide clear guidance, prompt responses, and valuable reassurance during difficult and stressful financial situations. However, some people mentioned experiencing frustrating administrative delays and poor communication when attempting to complete their final account closures. Reviewers also noted that payment tracking discrepancies and unexpected charges occasionally caused significant stress and confusion near the very end of their service arrangement.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting helpful and professional customer service.... See more

Customer service

Customers consistently note positive experiences with customer service, praising support agents for being... See more

Service

Users describe positive interactions with service, highlighting helpful and professional support throughout... See more

Payment

People report positive experiences with payment, noting that making their final contributions and settling... See more

Response time

Consumers find response time to be positive, consistently reporting prompt and efficient service from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just into my final year of my IVA with creditfix and missed a payment due to a change of bank details. Spoke to a fantastic young man called Charlie McAteer who helped with taking the payment and... See more

Rated 5 out of 5 stars

I called up to have my account sent to closures. Ruth was absolutely fantastic. Walked me through every step and assured me my certificate would come up to 6 months and there was nothing I need to do... See more

Company replied

Rated 5 out of 5 stars

Called Creditfix earlier with a query, I was assisted by Keertisha Seeram She instantly and precisely dealt with my questions and gave me a more than satisfactory outcome. She was absolutely deligh... See more

Company replied

Rated 5 out of 5 stars

I called today for my closer certificate and was assisted by Roopshita, she was very professional dealing with my situation, explained everything so passionately and in a polite manner, even repeating... See more

Company replied


Company details

  1. Insolvency Service
  2. Credit Counseling Service
  3. Debt Relief Service

About Creditfix

Written by the company

Creditfix and UK Debt Expert are two of the UK's leading debt help companies. As part of the Creditfix Group they provide confidential support to those in need. Talking about debt isn't always easy, that's why our experts are proud to offer friendly, non-judgemental guidance on all the solutions available to help people make informed decisions for a brighter financial future.

Write off up to 81% of your unsecured debts

We've helped over 185,000 people out of debt and we can help you

How much debt do you have?

£0 - £2,000

£2,000 - £6,000

£6,000 - £20,000

£20,000 +


Contact info

4.9

Excellent

TrustScore 5 out of 5

44K reviews

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No recent history of asking for reviews

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4.9

All reviews

(44,431)

3,190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a fantastic experience dealing…

I had a fantastic experience dealing with Creditfix, specifically thanks to Mikeal Dhalapah in Customer Contact. Mikeal was extremely professional, patient, and clear throughout the entire process. He took the time to answer all my questions, made me feel comfortable, and handled everything efficiently. Exceptional customer service like this makes a huge difference. Highly recommended!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Supportive company

Throughout what was a stressful period the staff were always patient and supportive. In the 5 years of my interactions I never had any issues or problems getting hold of anyone. Today I got a lovely email from Medhavi Doobory advising that I am now debt free. Overall great customer service.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The customer service I got from Ishitah Jeebun was great,my query was answered straight away, and it was explained to me in easy terms that I could understand. Thanks

1 September 2026
Unprompted review
Rated 4 out of 5 stars

Great help

I spoke with Ruth Sefali who was knowledgeable and helpful. All my questions were answered satisfactorily. The line wasn’t good so the end of our conversation was a little disjointed but overall I was happy with it.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Urtika and thank you all from start to finish.

Thank you from start to finish, the whole process lifted a huge weight from me and I cant thank the team enough for helping me get to a better place.

Thank you to Urtika from the closure department for keeping me updated and letting me know as soon as all was settled and I became debt free..
Thank you so much

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Massive thank you to URTIKA from the…

Massive thank you to URTIKA from the closure department for helping me through my IVA . Over the last 5 years it has been tough but essential and without the support of credit fix and URTIKA I would have struggled . Thank you again for helping me on my road to freedom .

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Urtika managed the closure for me in half the time it should take. Everything was smooth, well communicated, and a massive relief to finally be debt free. Thank you all so much

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Sandhya Nowbuth

Reff : Sandhya Nowbuth, A fantastic and informative encounter with your agent today, she was very knowable and helpful.
Was able effectively resolve my problem and deal with it to resolution,

29 August 2026
Unprompted review
Rated 4 out of 5 stars

I spoke with a Toni-Jaye Knox and…

I spoke with a Toni-Jaye Knox and without questioning me, Toni, read through the notes on my file and not only understood my circumstances Toni actually helped me. That’s not to say that the help offered by previous representatives of Creditfix was not efficient it a sense “it was”, it’s just Toni didn’t make me jump through hoops to get the help I needed.

Thank you.

27 August 2026
Unprompted review

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