Creditfix Reviews 

great customer care ,very polite and was all round a good experience.

I had received a call from credit fix but couldn’t hear well.
Phoned customer service as I thought from what was said before meant I owed more money after my loan finishes in January.
Mikeal Dhalapah Was extremely patient, helpful and professional through out the call. Not only did
Mikeal Dhalapah Sort out the problem and reassured me that they only wanted august 2026 payment as I did not inform credit fix of my new bank details.
Mikeal Dhalapah Took all my new bank details so that credit fix can take my payments from September 1st 2026. He sent me a link so that I could pay missed August payment, which was very easy.
Then Mikeal Dhalapah ensured that my physical and mental health was ok and that I do not have to to worry about my loan as all is good.
I feel that Mikeal Dhalapah Went above and beyond for me.

Harshikha was very helpful on the phone and answered all my questions in a knowledgeable way.

*DO NOT TAKE AN IVA OUT WITH CREDITFIX*

I genuinely cannot emphasise enough how incompetent Creditfix have been. I had a variation meeting arranged to end my IVA early, yet Creditfix failed to attend and withdrew the meeting.

They also failed to update my additional payments and account balance correctly, did not disclose the full information regarding my IVA, and ignored multiple emails despite repeated follow-ups.

When dealing with something as serious as an IVA, this level of incompetence and lack of communication is completely unacceptable.

Hemshika Poonyth, Case officer , was one of the staff members involved.

I phoned today regarding next steps to getting car finance Cassandra bridges from the creditfix team was very helpful and informative

When i rang i got through to a mr paul breslin he was extremely helpful and understandable to my situation. Everything was explained perfectly well and even helped me to get the documentation to him by talking me through it , credit to the company 5star service. Thx

I’d like to thank Charles McAteer from Creditfix. I’ve been in an IVA for almost 4 years and recently couldn’t make payments for 3 months. I was afraid to even call, but Charles listened carefully to my situation and arranged a repayment plan that I barely notice. Thanks to him I can sleep peacefully again. Highly recommend!

Today i made call and spoke with the lovely
Ishitah. Ishitah confirmed that my last payment was complete today and i will receive confirmation once the closure team complete their checks. Ishitah was very friendly and dealt with me in a professional manner. Ishitah has very good customer interaction.

I found the lady on phone very helpful and answered all my questions, great service

Very friendly and helpful customer service. Sheik Toraub was able to assist me with everything I required.

I had an unexpected call and email saying I had money owed to me which was a nice surprise. The lady I spoke to was very helpful and answered all my questions.
Stephanie Nongogo

I spoke to a lovely guy ryan murphy and he helped me so much with a problem i had on my IVA and so understanding so thank you again ryan for your services

I spoke to a lovely lady called Vidhee Boyjoo who was very thorough and helpful in making sure my mind was put at ease and I understood the final steps of my completion. She went above and beyond and I’m very grateful for her help

THE WHOLE IVA EXPERIENCE WAS HANDLED PROFESSIONALLY CLEARLY AND WITH FULL SUPPORT. ASHWAN HANDLED THE FINAL CLOSING WHICH WAS ALSO VERY QUICK WITH CONSISTENT UPDATES. RECOMMEND THEM HIGHLY.

Friendly agents with a willingness to help sort out your problems.

Lady on the phone was very helpful and nice, responded to all my question and had alot of patience to explain everything

I spoke to Soovidha Goorah one of the coordinator at credit fix. She was supportive and well attentive. She helped me with my enquiries.

Very helpful, kind and patient.

They were very helpful and understanding and assisted me with what I needed to do. Very polite and friendly.

Took care of everything for me. Gave me an annual review to check I was still able to make the payments we had agreed on. Once the direct debit had been set up I didn't have to worry about making lots of different payments to different companies. When my payments were almost finished they adjusted my payment accordingly.