Creditfix Reviews 

44,243
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 3,704 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, understanding, and professional, often going above and beyond to assist. Many highlight the excellent customer service, noting that agents are polite, friendly, and efficient in resolving queries and explaining complex processes clearly. People appreciate the supportive and reassuring service received throughout their IVA journey, with many feeling their concerns were addressed quickly and effectively. However, some customers also noted issues with the closure process and communication, experiencing significant delays in receiving completion certificates and a lack of correspondence for finance-related matters. A few other people also felt that payments could unexpectedly increase or that additional fees were demanded, sometimes exceeding original debts. Some reviewers were not happy with specific interactions, describing them as unhelpful or even degrading.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, support, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, politeness, and... See more

Service

Reviewers mention positive feedback about service, with many expressing happiness and satisfaction with the... See more

Payment

Consumers generally report positive experiences with payment, often expressing gratitude for the support... See more

Customer communications

Clients share ambiguous opinions on contact, with some reviewers reporting positive experiences, finding it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an issue this month which required some explanation. I was lucky enough to speak to an officer called Paul Breslin. Thoroughly understanding, thoughtful and incredibly pleasant. He put my mind a... See more

Company replied

Rated 5 out of 5 stars

I have been on IVA with CreditFix for 3 years now. Any time I had any issues with payments, change of circumstances they were helpful and understanding. I have to give shoutout to Paul Breslin for exp... See more

Company replied

Rated 5 out of 5 stars

Sandhya Nowbuth was extremely helpful today. I had made a couple of calls previously and was just given the run around no one was actually helping with my issue. Sandhya looked at my file listened t... See more

Company replied

Rated 5 out of 5 stars

Nikhilesh communicated in a professional manner explaining why he had phoned me. Nikhilesh informed me that my closer of my IVA was almost completed and gave me information and allowed me time to un... See more

Company replied


Company details

  1. Insolvency Service
  2. Credit Counseling Service
  3. Debt Relief Service

About Creditfix

Written by the company

Creditfix and UK Debt Expert are two of the UK's leading debt help companies. As part of the Creditfix Group they provide confidential support to those in need. Talking about debt isn't always easy, that's why our experts are proud to offer friendly, non-judgemental guidance on all the solutions available to help people make informed decisions for a brighter financial future.

Write off up to 81% of your unsecured debts

We've helped over 185,000 people out of debt and we can help you

How much debt do you have?

£0 - £2,000

£2,000 - £6,000

£6,000 - £20,000

£20,000 +


Contact info

4.9

Excellent

TrustScore 5 out of 5

44K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(44,243)

3,407 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Took care of everything for me

Took care of everything for me. Gave me an annual review to check I was still able to make the payments we had agreed on. Once the direct debit had been set up I didn't have to worry about making lots of different payments to different companies. When my payments were almost finished they adjusted my payment accordingly.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Caitlin was great really helpful made…

Caitlin Quinn was great really helpful made me feel at ease and helped sort my situation; i was very stressed out had a lot going on and she reassured me that there was a way out she was great!

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Wow - amazing service!

Wow! We had an issue where a charge on our property that should have been removed by another company was still there, 14 years later! Only found out when trying to sell! The company no longer exists but all its business went to Creditfix which we only found out about yesterday. Within 10 minutes of calling, the very serious issue has been resolved with all the legal documents required by the Land Registry, by an incredibly helpful young man, Sarvesh, he is a credit to your company and absolutely deserves to be promoted to hang on to him!!

6 August 2026
Unprompted review
Rated 5 out of 5 stars

I’m a old customer the service I…

I’m a old customer the service I received from your customer service person was second to none which means better than any service I received from anybody before in my life so far she is perfect couldn’t ask for more. Thank you Ruth for your help with the problem I had .thank you again.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Called Creditfix regarding an issue.

Called Creditfix regarding an issue.
Spoke to Sarvesh who was very polite and professional from start to finish.
My query was handled instantly and resolved and I was given concise and reassuring advice.
Many thanks Sarvesh, top marks
10/10.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Spoke with Yuvranee Conhye for…

Spoke with Yuvranee Conhye for information on what happens next with my final steps on closure. Had a great experience and very helpful indeed. Would just like to thank everyone in the process it’s been a pleasant experience

31 July 2026
Unprompted review

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