Creditfix Reviews 

44,369
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,524 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and advisors for being exceptionally polite, friendly, and understanding when handling various financial queries. People consistently note that support representatives provide clear, professional, and helpful guidance, making the entire payment and review process remarkably smooth to navigate. Though some reviewers were not happy with communication, mentioning persistent difficulties and delays when trying to close cases or arrange payment plans. A few people also felt quite frustrated by a lack of direct contact options with the finance department during account finalization.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Customer service

People report positive experiences with customer service, noting that representatives are swift,... See more

Service

Reviewers mention positive feedback about service, highlighting fast assistance and professional support that... See more

Payment

Reviewers highlight positive aspects of payment, noting that support agents are often helpful when managing... See more

Customer communications

Consumers find contact to be ambiguous, experiencing a mix of uplifting updates and severe frustration. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called up to have my account sent to closures. Ruth was absolutely fantastic. Walked me through every step and assured me my certificate would come up to 6 months and there was nothing I need to do... See more

Company replied

Rated 5 out of 5 stars

I called today for my closer certificate and was assisted by Roopshita, she was very professional dealing with my situation, explained everything so passionately and in a polite manner, even repeating... See more

Company replied

Rated 5 out of 5 stars

Called Creditfix earlier with a query, I was assisted by Keertisha Seeram She instantly and precisely dealt with my questions and gave me a more than satisfactory outcome. She was absolutely deligh... See more

Company replied

Rated 5 out of 5 stars

I had an issue this month which required some explanation. I was lucky enough to speak to an officer called Paul Breslin. Thoroughly understanding, thoughtful and incredibly pleasant. He put my mind a... See more

Company replied


Company details

  1. Insolvency Service
  2. Credit Counseling Service
  3. Debt Relief Service

About Creditfix

Written by the company

Creditfix and UK Debt Expert are two of the UK's leading debt help companies. As part of the Creditfix Group they provide confidential support to those in need. Talking about debt isn't always easy, that's why our experts are proud to offer friendly, non-judgemental guidance on all the solutions available to help people make informed decisions for a brighter financial future.

Write off up to 81% of your unsecured debts

We've helped over 185,000 people out of debt and we can help you

How much debt do you have?

£0 - £2,000

£2,000 - £6,000

£6,000 - £20,000

£20,000 +


Contact info

4.9

Excellent

TrustScore 5 out of 5

44K reviews

5-star
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1-star

No recent history of asking for reviews

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4.9

All reviews

(44,369)

3,130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a fantastic experience dealing…

I had a fantastic experience dealing with Creditfix, specifically thanks to Mikeal Dhalapah in Customer Contact. Mikeal was extremely professional, patient, and clear throughout the entire process. He took the time to answer all my questions, made me feel comfortable, and handled everything efficiently. Exceptional customer service like this makes a huge difference. Highly recommended!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Supportive company

Throughout what was a stressful period the staff were always patient and supportive. In the 5 years of my interactions I never had any issues or problems getting hold of anyone. Today I got a lovely email from Medhavi Doobory advising that I am now debt free. Overall great customer service.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The customer service I got from Ishitah Jeebun was great,my query was answered straight away, and it was explained to me in easy terms that I could understand. Thanks

1 September 2026
Unprompted review
Rated 4 out of 5 stars

Great help

I spoke with Ruth Sefali who was knowledgeable and helpful. All my questions were answered satisfactorily. The line wasn’t good so the end of our conversation was a little disjointed but overall I was happy with it.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Urtika and thank you all from start to finish.

Thank you from start to finish, the whole process lifted a huge weight from me and I cant thank the team enough for helping me get to a better place.

Thank you to Urtika from the closure department for keeping me updated and letting me know as soon as all was settled and I became debt free..
Thank you so much

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Massive thank you to URTIKA from the…

Massive thank you to URTIKA from the closure department for helping me through my IVA . Over the last 5 years it has been tough but essential and without the support of credit fix and URTIKA I would have struggled . Thank you again for helping me on my road to freedom .

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Urtika managed the closure for me in half the time it should take. Everything was smooth, well communicated, and a massive relief to finally be debt free. Thank you all so much

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Sandhya Nowbuth

Reff : Sandhya Nowbuth, A fantastic and informative encounter with your agent today, she was very knowable and helpful.
Was able effectively resolve my problem and deal with it to resolution,

29 August 2026
Unprompted review
Rated 4 out of 5 stars

I spoke with a Toni-Jaye Knox and…

I spoke with a Toni-Jaye Knox and without questioning me, Toni, read through the notes on my file and not only understood my circumstances Toni actually helped me. That’s not to say that the help offered by previous representatives of Creditfix was not efficient it a sense “it was”, it’s just Toni didn’t make me jump through hoops to get the help I needed.

Thank you.

27 August 2026
Unprompted review

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