Credit Clerk Reviews 3,029

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional demeanor, often highlighting their extensive knowledge and ability to explain complex issues clearly. The customer service is frequently described as outstanding, with many people appreciating the personalized and supportive approach that makes them feel comfortable and understood. The overall service provided is seen as excellent, with consumers noting the efficiency and ease of their experience, leading to high satisfaction. However, some customers expressed dissatisfaction with the payment process, citing unexpected charges, confusion regarding subscription services, and issues with payment processing. A few people also mentioned misunderstandings regarding affiliations or the necessity of certain services to resolve their issues.

What people talk about most

Staff

Clients share positive opinions on staff. Customers frequently praise the staff's helpfulness, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, patience, and... See more

Service

Consumers find service to be positive, highlighting the helpfulness, professionalism, and dedication of staff... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the ease of... See more

Payment

Users describe ambiguous interactions with payment. While some customers, like Christian Uribe, appreciated... See more

Based on these reviews

Rated 5 out of 5 stars

Manevia what's the lady that helped me and she was wonderful. Somebody has stolen my ID and opened a credit card in my name so I'm sure I wasn't very nice to her because I don't trust anybody now but... See more

Rated 5 out of 5 stars

I spoke with an agent named BELINDA and she was exceptional 👏 👌 🙌 unlike the ones before. She was extremely helpful and knows her job really well. She suggested a protection plan for me and I so g... See more

Rated 5 out of 5 stars

I did not know what to expect when I called concerning an issue on my credit report. I'm sorry I don't remember the gentleman's name that helped me but he was absolutely fantastic. We found things th... See more

Rated 5 out of 5 stars

From the moment I called and stated the problem I was having with one of the Credit Beareau companies the young lady listened to me and didn't interrupt at all. She was very pleasant and professional.... See more

Rated 5 out of 5 stars

Oh my goodness! I forgot her name but she was so patient with me. I am illiterate when it comes to doing certain things on the computer and I get frustrated sometime. She was very helpful.

Rated 5 out of 5 stars

The representative (Allison) was very knowledgeable and EXTREMELY patient. The call took more than 2 hours as I collected needed documents; during this period, she was very supportive and encouraging.... See more

Rated 5 out of 5 stars

Crystal was very nice and professional. She helped me with what I called for and helped me update my information in all the credit agencies. Originally I was supposed to pay $99 to update my informat... See more

Rated 5 out of 5 stars

This team member took the time to listen, education to let me know my options. Some I did not know existed. Extremely helpful, very knowledgeable, polite. Thank you for this opportunity.

Rated 5 out of 5 stars

Kimauni, was excellent he was patient and very thorough. He explained everything in detail and got us through a very difficult and trying time. My hats off to him and his expertise.

Rated 5 out of 5 stars

I believe that Credit Clerk will be able to assist in repairing my credit and that Surinder was very well versed in her field. She put me at ease to believe there is hope for my situation.

Rated 4 out of 5 stars

Credit clerk started out being a little challenging. Because the way they want you to do your screenshots are completely different from the way my phone normally takes screenshots to add to an event.... See more

Rated 5 out of 5 stars

Noel Benitez is professional and easy to understand through his excellent communication It feels like a weight is lifted off of me. Hes through, kind , informative and has empathy for credit erro... See more

Rated 5 out of 5 stars

Riccardo was very well spoken and was very patient with explaining all that was involved in the process of getting my credit reports in order. There are a lot of inaccuracies in my history especially... See more

Rated 5 out of 5 stars

Terry was very patient with me considering that I'm a novice in handling bussiness to my detriment. Nevertheless we got the job done and apparently Terry is a music fan as well as myself. Thanks for s... See more

Rated 4 out of 5 stars

What we all already know is that almost anything appears to be possible if you want to pay money for it? Which when something is incorrect and verifiably needs to be corrected and is having such a hu... See more

Rated 5 out of 5 stars

The agent was very kind and took the time to explain everything in detail. She ensured I understood my options and explained in detail the goal in fixing my credit

Rated 5 out of 5 stars

Camila was so helpful and professional. She offered me some options that will have a dramatic, positive impact on my credit. She didn't try to rush the process and told me so many things I didn't real... See more

Rated 5 out of 5 stars

Keisha was amazing and very patient with me when directing me to do something in my computer. I reall appreciated all of her help

Rated 5 out of 5 stars

Zanya was very helpful and kind. She helped me through my situation and guided me through what to do to make my situation easier and more comfortable. Very kind and supportive.

Rated 5 out of 5 stars

I have an excellent credit score and yet a recent application was denied because they could not verify my address where I have lived for 5+ years. I called Experian to understand the problem. A very... See more

Rated 5 out of 5 stars

Anytime you discover that your credit has been compromised, it's highly stressful. When I was unable to access my online Experian account due to the passage of time between now and when I first se... See more

Rated 5 out of 5 stars

Kimauni was exceptional in the offer of services and his knowledge. He made my experience really great, he alerted all the questions I had. Overall experience 6 stars

Rated 5 out of 5 stars

Leona was so very helpful and made me understand. Very nice and professional. I was very upset with my situation but she made me feel better knowing I will be safe.

Rated 5 out of 5 stars

The customer representative that helped me was very polite and helpful with all aspects of my credit questions and was even able to go above and beyond for me. I believe her name was Cristina. Excelle... See more

Rated 5 out of 5 stars

Stephen was very helpful and explained step by step what would happen and what I needed to do to protect myself from being scammed again

Rated 1 out of 5 stars

Yall work on applying pressure. I said at least 5 times I didn't need yall. I just wanted my email changed. I asked if you were affiliated with turbo tax or credit karma and you said yes and y'all sai... See more

Rated 5 out of 5 stars

Leona was very helpful and pleasant to work with today. I am very satisfied with her service. Viviana

Rated 5 out of 5 stars

Over the course of a few hours and three separate phone calls, Leona helped to dispute a few things with my credit score and to correct any inaccuracies with my personal information. She also help... See more

Rated 5 out of 5 stars

Shawn Rafael was giving to me by God. I have been having some health and financial hardship with my family. Shawn was very helpful, great patience, walked me through the entire process. This compan... See more

Rated 1 out of 5 stars

I was speaking with the credit specialist for over and hour before she is taking my payment and states we can’t work with Minnesota. I had already spoke with one rep who said we have other affiliates... See more

Rated 5 out of 5 stars

Francine was awesome. She's very knowledgeable at her job. She's speaks clearly and so much patience. She is an asset to your company. She gets a 10 plus from me. Thank u so much Francine

Rated 5 out of 5 stars

The Experience was Great! Ms. Camilla was very patient and professional! I couldn’t have asked for better service from a better person! She most definitely should get a raise! Thank you

Rated 1 out of 5 stars

I had contacted this company to help me fix my credit …. From a period of October til February the agreement was or I was told to delete 20 inquiries from my credit report was a charge of $800 in $20... See more

Rated 5 out of 5 stars

The lady was wonderful walked me through everything couldn't have had a better experience she deserves a giant raise

Rated 5 out of 5 stars

RAY was so professional and caring by talking me through everything. I could not have done this procedure without him. Thank you again RAY Pamela Franklin

Rated 5 out of 5 stars

Keesha was delightful, patient and kind. Which really helps an elderly person trying to navigate complex (although she made it simple) computer issues.

Rated 5 out of 5 stars

I would like say THANK YOU SO MUCH , to Saskia .. was very patient, understanding her PROFESSIONALISM AND KINDNESS should be studied!! Saskia went above and beyond making sure I understood the proces... See more

Rated 5 out of 5 stars

Experian is the company I use for fraud and Identity theft. Thanks for helping threw my trip with someone stealing my Identity theft. Kimauni was great help with help he provided getting threw this... See more

Rated 5 out of 5 stars

My credit clerk was very understanding and accurately explained in detail about my credit score and why I was calling. She gave me relief from all the unrecognizable charges and credit runs from my cr... See more

Rated 3 out of 5 stars

When I spoke to your representative on the phone to start my credit review, she asked for the $1 to get started. OK seems logical. Then we bumped it up to $578 and she started rattling off about $20 a... See more

Rated 1 out of 5 stars

On March 9, I searched online for the credit bureau Experian to unlock my credit file so someone could check my score, which is exceptional. I thought that was who I talked to when I called the number... See more

Rated 1 out of 5 stars

I was signed up for the payment plan after I told them I didn’t want it and I couldn’t afford it

Rated 5 out of 5 stars

Jermaine was awesome at helping me dispute my issue in collections. He was very explanatory and very informative. Answered all my questions with no problem! Thanks Jermaine! You a real one!

Rated 5 out of 5 stars

NADIA was absolutely terrific in helping me out! She explained everything in clear detail to me (who is a little naive about credit) and definitely made me feel comfortable in going forward. Can’t wai... See more

Rated 5 out of 5 stars

Shavon was very patient and helpful. He informed me a lot on my problem and explained it very clearly to me far as why this has became an issue for me. I made a mistake and cut the line and he made su... See more

Rated 4 out of 5 stars

My agent Christina settled my fear and anxiety she was very confident and knowledgeable as well as understanding. She never once hesitate to make sure that I understood.I didn't feel pressured to pur... See more

Rated 1 out of 5 stars

This is a big rip off, if you look at all reviews..they explain how they help you well. But nobody said that the credit score went up by using this company. They don’t explain about the 100 dollars a... See more

Rated 5 out of 5 stars

Kimauni listened to my problems. He pulled my credit report. Then he started explaining addresses, what was incollctions, what i needed to do to stop the breaches that have accused. He was awesome... See more

Rated 5 out of 5 stars

I spoke with a young man named Ray, who was very familiar with his job description took his time to explain the situation to me that I understood very well, very polite and professional I wish he wa... See more

Rated 1 out of 5 stars

When you go to this site, it doesn’t state that you have to pay $99.00. And the next I received an email saying my payment didn’t go through. But my bank is showing the debit

Rated 5 out of 5 stars

We were trying to buy a truck and discovered someone had opened some credit cards under my name. The Credit Clerk was very patient and walked us through the steps to get this resolved. I need to chec... See more


Company details

  1. Credit Counseling Service

Written by the company

At Credit Clerk, our mission is to empower consumers to maximize their credit potential. We offer comprehensive credit consultations and work diligently with our clients to identify and resolve any inaccuracies. Your financial success is our priority."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

For a price

What we all already know is that almost anything appears to be possible if you want to pay money for it? Which when something is incorrect and verifiably needs to be corrected and is having such a huge impact on my life, I don’t
believe you should need to pay for it. Unfortunately, it is the way of our world, and there are no changes in sight.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Kenna was great

Kenna was great! I had a fraudulent inquiry on my credit and she found several things that could have negatively affected my credit and possibly have my identity stolen. She walked me through the process to fix it. What little it cost was worth more than what it could have possibly cost me in the long run.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Kimauni listened to my problems

Kimauni listened to my problems. He pulled my credit report. Then he started explaining addresses, what was incollctions, what i needed to do to stop the breaches that have accused. He was awesome with all that I needed to get back on track with my score. I would recommend Kimsuni highly in helping anybody or anyone when they don't quite understand the issues.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Crystal

Crystal, the agent, it’s extremely helpful and her patience astounded me! She stayed with me for a long time and explained everything as well. She could out even with a not so good connection. She’s dedicated and determined to do a good job and I appreciated her time and effort very very much.!

8 April 2026
Unprompted review

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