Reading all the recent reviews it is hard to believe that all these customers have all not understand the terms of the arrangement and am surprised they can still justify their stance. I had an unp... See more
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0 stars if possible single mum struggling I would not agree or sign up to £20 a month as I’m skint Tried emailing countless times to not hear anything back people need to steer clear as they just d... See more
Company replied
Didn’t want free trial but had to have it. Tried several times to cancel, but couldn’t, even tried blocking them from taking payment from me, yet somehow they managed to and now it’s impossible to get... See more
Company replied
they took 20 quid out of my bank when it only asked to take out 9p. i did not want this now my bank account is in overdraft thanks to yous. i want to cancel my subscription so it does not continue to... See more
Company replied
Company details
Written by the company
Credit Chum is an exciting subscription-based service that gives you access to personalised finance and credit offers, an opportunity to access your credit report and you may gain additional insights into your social report.
Contact info
United Kingdom
- creditchum.co.uk
1.2
Bad
174 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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This company is just taking money from…
This company is just taking money from customers account without an agreement which is fraud. The Company request Bank details from me to check my information when I tried to ask for a loan and then decided to put a subscription on my account without my knowledge taking £19.99 from my account which I am not happy about
3 November 2022
Unprompted review
Reply from Creditchum
Hi,
Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We offer a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above. Some of these, for example giving our customers access to their full Credit Report and Score, we have to pay for. Alongside this, like all businesses, we have operating costs, such as our team who are working hard to help with customer queries, sourcing great deals, putting together informative guides and ensuring that the website is maintained and kept up to date. All of this is done with our customers in mind as our goal is to provide a service which offers value and is useful.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
As we do not charge customers who have not agreed to the service / signed-up to Credit Chum we take allegations of this very seriously. If you feel that this has happened, please can you contact our Customer Services team at your earliest convenience at https://www.creditchum.co.uk/contact_us quoting reference "Trust Pilot: No Name" so that we can investigate this as a matter of urgency.
Kind regards,
The Credit Chum Team
This company is a fraud
This company is a fraud ! A scam ! Do not approach this company ! Again they took £19.9@ out of my account ! I DID NOT authorise this !
11 November 2022
Unprompted review
Reply from Creditchum
Hi Philip,
Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We offer a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
If you would like to discuss this further, we kindly ask that you contact our Customer Services team via https://www.creditchum.co.uk/contact_us quoting reference "Trust Pilot: Philip Strang"
Kind regards,
The Credit Chum Team
Scamm company!!
14 November 2022
Unprompted review
Reply from Creditchum
Hi Jacek,
Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We offer a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
Based on the information in your review, we are unsure if you have signed up to the service or not. If you do have an account and would like to cancel this you can do so by logging into your account and clicking the "Cancel Account" link on the footer of the page. Alternatively you can contact our Customer Services Team via https://www.creditchum.co.uk/contact_us quoting reference "Trust Pilot: Jacek Walkosz".
Kind regards,
The Credit Chum Team
How is this fraudulent company still…
How is this fraudulent company still operating? They have taken 2 payments of £19.99 from me now without my consent. I emailed them and they said they are processing me a refund which would take 7 days.. that was 14 days ago!!! Stay well clear from them
14 November 2022
Unprompted review
Reply from Creditchum
Hi Johnnie,
If it has been confirmed by our Customer Services team that a refund has been processed, and you have still not received it after 7 days, we kindly ask that you re-contact us so that we can look into this for you.
Kind regards,
The Credit Chum Team
Shocking company
After reading the reviews I’ve came to notice I’m not the only person who was scammed out of £19.99 after requesting 9p.
The notification that you’re charging 9p was bold enough. Strange how the £19.99 wasn’t?
I’m honestly shocked at how you’re still running a company given the amount of 1 star ratings and extremely poor reviews.
Bizarre and I want a refund.
12 November 2022
Unprompted review
Reply from Creditchum
Hi Shannon,
Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We offer a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
So that we can discuss this further with you, if you haven't already we kindly ask that you contact our Customer Services Team via https://www.creditchum.co.uk/contact_us quoting reference "Trust Pilot: Shannon Hancock".
Kind regards,
The Credit Chum Team
Credit chum rip off
This company is terrible iv unsubscribed since finding out they are charging me and hope they process my cancellation quick this company is taking advantage of people im unemployed and have bad credit so there just taking from the vulnerable and seems they carnt see all clients singing from the same sheet they think it's OK to rip people off then put a computer generated reply because that's what they do rip people off and please please don't put up that stupid reply to justify why its ok to do this shame on you credit chum
11 November 2022
Unprompted review
Reply from Creditchum
Hi Lee,
Firstly we would like to reassure you that all comments and Customer Service queries are read and replied to by our team. We do not use computer generated replies.
If you would like to discuss your account further, please contact our Customer Services via https://www.creditchum.co.uk/contact_us quoting reference "TP: Lee Morrell" at your earliest convenience.
Kind regards,
The Credit Chum Team
GIVE ME MY MONEY BACK NOW !!!!!
GIVE ME MY MONEY BACK NOW !!!!!
I NEVER AGREED TO PAY YOU £19.99 PER MONTH
WHAT THE F... !!!
9 November 2022
Unprompted review
Reply from Creditchum
Hi Nanna,
Please contact us via https://www.creditchum.co.uk/contact_us to discuss a refund request quoting "TP: Nanna"
Kind regards,
The Credit Chum Team
I wanted a pay day loan and they wanted…
I wanted a pay day loan and they wanted 9p and took 19.99 aswell as the 9p I have emailed them and I am waiting on the refund because of there not whiling to help me they can’t take my money and empty my bank account at the time of year
6 November 2022
Unprompted review
Reply from Creditchum
Hi Jackie,
Credit Chum is a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above. Some of these, for example giving our customers access to their full Credit Report and Score, we have to pay for. Alongside this, like all businesses, we have operating costs, such as our team who are working hard to help with customer queries, sourcing great deals, putting together informative guides and ensuring that the website is maintained and kept up to date. All of this is done with our customers in mind as our goal is to provide a service which offers value and is useful.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
Based on your review we believe that you have already contacted our Customer Services Team. If you have not yet received a response and 2 working days have now passed we kindly ask that in the first instance that you check your junk / spam folder. If there is no reply, please can you re-contact us via https://www.creditchum.co.uk/contact_us quoting reference "TP: Jackie".
Kind regards,
The Credit Chum Team
Scam
The same happened to me aswell taking 19.99 out my bank I wasn’t aware this was going to happen so angry as I’m over drawn not I want a full refund but no contact details what’s so ever
6 November 2022
Unprompted review
Reply from Creditchum
Hi Cg,
Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We offer a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month
subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
If a customer chooses not to sign-up for the service, then they will not be a member of Credit Chum nor will they be charged the £19.99 subscription fee.
We hope that you find this information useful, but if you would like to discuss this further you can do so by contacting our Customer Service team at https://www.creditchum.co.uk/contact_us quoting reference "TP:Cg"
Kind regards,
The Credit Chum Team
I was looking for a quick pay day loan…
I was looking for a quick pay day loan for a emergency, credit chum wanted 9 pence from my account to ensure correct bank details, i then clicked to continue for payday loans not the credit chum membership subscription, they still took £19.99, the reason i was looking for a payday loan for a emergency and credit chum cleared out my bank account. I have emailed them, still waiting for my refund.
29 October 2022
Unprompted review
Reply from Creditchum
Hi Sandra,
Credit Chum is a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above. Some of these, for example giving our customers access to their full Credit Report and Score, we have to pay for. Alongside this, like all businesses, we have operating costs, such as our team who are working hard to help with customer queries, sourcing great deals, putting together informative guides and ensuring that the website is maintained and kept up to date. All of this is done with our customers in mind as our goal is to provide a service which offers value and is useful.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
Based on your review we believe that you have already contacted our Customer Services Team. If you have not yet received a response and 2 working days have now passed we kindly ask that in the first instance that you check your junk / spam folder. If there is no reply, please can you re-contact us via https://www.creditchum.co.uk/contact_us quoting reference "TP: Sandra".
Kind regards,
The Credit Chum Team
19.99
19.99 , i loved you service, why did you left the remaining balance come on steal that left pennies too..
5 November 2022
Unprompted review
Reply from Creditchum
Hi Mohsin,
If you have an account with Credit Chum and would like to discuss this with us, we kindly ask that you contact our Customer Services Team via https://www.creditchum.co.uk/contact_us quoting reference: "TP: Mohsin Uddin".
If you have an active account you are able to cancel this by contacting us or by logging into your account and following the link to 'Cancel Account' which can be found in the footer of the site.
Kind regards,
The Credit Chum Team
Nobody needs to take any form of…
Nobody needs to take any form of payment to a check bank account .. as soon as I saw this I knew it was dodgy .. see ya …
5 November 2022
Unprompted review
Reply from Creditchum
Hi Michelle,
Based on your review we are unsure if you have used our service.
However we would like to take this opportunity to reassure potential customers that Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We offer a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
If you choose not to sign-up for the service, then you will not be a member of Credit Chum and you will not be charged the £19.99 subscription fee.
We hope that you find this information useful, but if you would like to discuss this further or want to cancel your subscription you can do so by contacting our Customer Service team at https://www.creditchum.co.uk/contact_us
Kind regards,
The Credit Chum Team
Have written many complaints regarding…
Have written many complaints regarding a refund of £19.99 as I am not using this service. NO REPLY, NO REFUND, NO CONTACT DETAILS!
10 October 2022
Unprompted review
Reply from Creditchum
Hi Anna,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
Based on the information in your review we are unable to locate your account and therefore confirm if we have received any of the communication that you have sent to us. In the first instance, we kindly ask that you check that our replies have not gone into your spam / junk folder. However, if you haven't heard back from us and two working days have passed, please re-contact our Customer Services team via https://www.creditchum.co.uk/contact_us quoting reference "TP: Anna".
We hope to hear from you soon so that we can attempt to resolve this for you.
Kind regards,
The Credit Chum Team
I was told a 0.09 pence charge would be…
I was told a 0.09 pence charge would be taken from my bank, however when I checked you had taken 19.99 and left me in financial difficulty with 3 children. Emailed them about a refund and there answer is the 19.99 charge is clear when you sign up, but it can't be that clear since I'm not the only one who didn't see it
1 November 2022
Unprompted review
Reply from Creditchum
Hi Amy,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
As has been explained by our Customer Services Team, we are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
So that we can discuss this further, our Customer Services Team will re-contact you directly. Please look out for an email from them within the next 2 working days, if you have not heard back within this timeframe (we kindly ask that in the first instance that you check your junk / spam folder) please reply to the last email we have sent or contact us via https://www.creditchum.co.uk/contact_us quoting reference: "TP: Amy Donovan".
Kind regards,
The Credit Chum Team
Absolutely scammers
Same thing happened to me. They told me that they gonna charge me 9 pence ( 0.09 pounds) for checking my card ( by the way, a serious lender can check a card by charging you 0.00 pounds, they ask you those details only for verification purpose), and after 2 days they charged me an additional 19.99 pounds
THEY NEVER TOLD ME ABOUT ANY SUBSCRIPTION WHEN I ENTERED MY DETAILS
They just rely on the fact that when you tick the box of accepting the terms and conditions you agree with this subscription. THIS IS WRONG!!! Any kind of subscription has to be asked VERY CLEAR when a lender or any other entity ask for it.
Be advised that this is a MONTHLY SUBSCRIPTION and if you don't take the necessary measures they gonna charge you every month with 19.99 pounds
SHOCKING SERVICE!!!
2 November 2022
Unprompted review
Reply from Creditchum
Hi Mihaita Dan,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We offer a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
We would also like to add further details in order to clarify your point of "They just rely on the fact that when you tick the box of accepting the terms and conditions you agree with this subscription". Customers can either choose to sign up, choose "Not Interested" or abandon the sign up process. If you choose not to sign-up for the service or abandon the sign up process then you will not be a member of Credit Chum and you will not be charged the £19.99 subscription fee.
This is a monthly subscription service, something which are transparent about, and customers are able to cancel at any time by logging into their account or by contacting us via https://www.creditchum.co.uk/contact_us
We hope that you find this information useful, but if you would like to discuss this further please contact our Customer Services team via the link provided above.
Kind regards,
The Credit Chum Team
AVOID!!! SCAMMERS!!!
Awful company. Clearly they are scamming and misleading vulnerable people to make themselves a quick few £££. They don’t reply to emails and a phone number is close to impossible to find. They have the audacity to reply to other posts on here saying they are a legit company, and don’t charge anything without permission but it’s just a copy and pasted message to all replies. Clearly by the hundreds of bad reviews they do not make it clear that they will be charging you £19.99. They did make it clear there would be a £0.09 charge, but wrongly lead me and hundreds of others to believe that this will release funds for a short term or payday loan. Very misleading, they know exactly what they are doing. Hopefully they are investigated and shut down very soon.
If they have charged you contact your bank and request a reversal - Explain it’s led you to financial difficulties and how misleading this company are, also ask them to check trust pilot reviews. My bank reversed the transaction.
15 October 2022
Unprompted review
Reply from Creditchum
Hi Jakke Morton,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
We would like to take the opportunity to answer the points which you have raised:
"They don’t reply to emails and a phone number is close to impossible to find."
The quickest way to contact our Customer Services Team is via https://www.creditchum.co.uk/contact_us
We do reply to all customer queries and we endeavour to do so within 2 working days. On occasion it may take slightly longer and we apologise if any delay is experienced. If a customer has made contact and not heard back within this timeframe we kindly ask in the first instance that they check their spam / junk folder, but if they still cannot find a response to please re-contact us.
Based on the information in your review, we do believe that our Team to responded to your message but they did not hear back from you.
"legit company, and don’t charge anything without permission"
Credit Chum is a legitimate company, full details of which can be found on our website: https://www.creditchum.co.uk. We offer a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report. We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
"copy and pasted message to all replies"
The reason that the same details are often included in our replies is to ensure that we are consistent in our communications with our customers and everyone receives the same information. Customers however can be reassured that all of the customer enquiries and reviews are read and replied to by a person.
"this will release funds for a short term or payday loan."
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan or a loan will be provided), the monthly payment that we charge is to enable us to provide the services outlined above.
We hope that you find this information useful, but if you would like to discuss this further please do not hesitate to contact us further via https://www.creditchum.co.uk/contact_us quoting reference: "Trust Pilot: Jakke Morton".
Kind regards,
The Credit Chum Team
Absolutely disgusting
Absolutely disgusting, i am in the same situation as others agreed to 9p but then they took £19.99. I have sentvto request for a refund and they are mot getying back to me.
14 October 2022
Unprompted review
Reply from Creditchum
Hi Sarah,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
We endeavour to reply to all customers within 2 working days, so if this has now and after checking your spam / junk folder you have not received a reply from us can we kindly ask that you re-contact us via https://www.creditchum.co.uk/contact_us quoting reference "Trust Pilot: Sarah Barnes"
We also ask that you check the email address included in the contact is form is correct to ensure that we can reply to you.
We hope to hear from you soon.
Kind regards,
The Credit Chum Team
Absolute scam!!!
Absolute scam!!!! I applied for a loan and they took 9p out bank which I thought was very strange, and I have now had £19.99 come out of my bank 3 times now! Absolute joke I want all my money back immediately you ask for a loan and it’s like we are the loaners for them!
11 October 2022
Unprompted review
Reply from Creditchum
Hi Abigail,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above.
As we do not charge customers who have not agreed to the service / signed-up to Credit Chum we take allegations of this very seriously. So that we can look into this further we kindly ask that you re-contact our Team quoting reference “TP: Abigail Coley" at your earliest convenience via: https://www.creditchum.co.uk/contact_us
Kind regards,
The Credit Chum Team
If i could rate a zero star i would.
If i could rate a zero star i would.
I tried applying for a loan and 9p was taking for bank card checks ehich was fine. I didnt sign up for 19.99 to be taken. I read no such thing for that to be taken. I would like my momey refunded as you have left myself and child vulnerabile.i have also email woth no reply.
31 October 2022
Unprompted review
Reply from Creditchum
Hi Shannon,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
Credit Chum is a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
We would like to make it clear that Credit Chum does not charge users for applying for a loan (nor is it stated that you are approved for a loan), the monthly payment that we charge is to enable us to provide the services outlined above.
As we do not charge customers who have not agreed to the service / signed-up to Credit Chum we take allegations of this very seriously. From your review it appears that you have already contacted our Customer Services team, if you have not heard back after checking your junk / spam folder and 2 working days has passed, we kindly ask that you re-contact our Team quoting reference “TP:Shannon" at your earliest convenience via: https://www.creditchum.co.uk/contact_us so that we can look into this further.
Kind regards,
The Credit Chum Team
It's took money from my account…
It's took money from my account fraudulent
31 October 2022
Unprompted review
Reply from Creditchum
Hi T.A Andrea,
Thank you for taking the time to leave a review of Credit Chum. Customer feedback is important to us, and we are sorry to hear that you feel that on this occasion our service has not met your expectations.
Credit Chum is a subscription-based service that provides many benefits including access to various offers, an opportunity to access your credit report, Credit Chum Protect and additional insights via your social report.
We are transparent throughout our sign-up process that this is a £19.99 per month subscription-based service, and it is the choice of the user on whether they wish to sign-up to the service. To become a member of Credit Chum and for the payment to be taken you must agree to the terms and conditions of the service and complete the sign-up process.
Of course, we understand that this service may not be the right solution for everyone, so should you feel the service is not right for you then there is no obligation for you to sign-up. If you choose not to sign up for the service, then you will not have access to Credit Chum and you will not be charged the £19.99 subscription fee.
As we do not charge customers who have not agreed to the service / signed-up to Credit Chum we take allegations of this very seriously. So that we can look into this further we kindly ask that you contact our Team quoting reference “TP: T.A Andrea" at your earliest convenience via: https://www.creditchum.co.uk/contact_us
Kind regards,
The Credit Chum Team
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