I was unsure who to talk to about my debts. I originally went to a bank to discuss consolidation but they only wanted to profit off of my situation by charging extremely high interest over a short rep... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am so grateful for the conversation and plan I was able to organize with Doris Asiedu, Credit Counsellor, today. Before I called I had been stressed about my debt and felt very confused on what to d... See more
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Complete and concise answers to my questions, and detailed. These people know their stuff! A Credit Canada representative got back to me speedily and then conducted a follow up to see if I had any mor... See more
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If you're having problems with debt, or feel like you're stuck paying an insufferable amount of interest, CALL THEM! This is your solution! Doris is wonderful, she's very knowledgeable and there was n... See more
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Company details
About Credit Canada
Written by the company
For more than 50 years, Credit Canada has been providing debt relief to people just like you. As a non-profit organization and Canada's first and longest-standing credit counselling agency, we've helped thousands avoid bankruptcy, become debt-free and achieve financial wellness.
Our team of certified Credit Counsellors works with Canadians daily to find the right solutions based on their situation. Our services include confidential and free one-on-one financial counselling, low-cost debt repayment assistance and interest relief, and financial wellness education. We are also a financial literacy leader, providing insight and thought leadership for the media, community, and government-supported initiatives.
Credit Counselling Canada accredits Credit Canada, we have an A+ consumer rating with the Better Business Bureau, and our clients consistently give our team 5-star reviews on Google.
Credit counselling is confidential, non-judgemental and free. Our certified Credit Counsellors will review your debt situation, discuss your options, and take the time to explain the pros and cons of each. If our Debt Consolidation Program can provide the debt relief you need, our Counsellors will explain how it works, the benefits, and how to get started.
Visit us at www.creditcanada.com or call us at 1.800.267.2272 to speak to a credit counsellor right away.
Contact info
90 Sheppard Ave East, Suite 304, M2N3A1, Toronto, Canada
- 18002672272
- info@creditcanada.com
- creditcanada.com
4.9
Excellent
204 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Randolph Taylor
I had the pleasure of speaking with Randolph Taylor regarding consolidating my debt and I am glad that I was speaking with. Randolph was very kind, non judgmental, and truly just coming from a genuine place to understand and help.
Randolph answered all my questions and make clients feel comfortable regarding discussing their debt. Randolph educated me on the steps I could take and explain everything to me.
Thank you so much Randolph for all your hardwork, kindness, and knowledge. Thank you for helping us understand consolidating our debt without coming from a place of judgment. I highly recommend them!
2 March 2026
Unprompted review
Reply from Credit Canada
Hi Lari, thank you for your kind words. Supporting our clients is at the heart of what we do, and we're grateful for the opportunity to help.
Credit Counsellor at Credit Canada
Credit Counsellor at Credit Canada
Craig Stewart, thank you for working patiently with me to prepare a debt consolidation program for me. I felt as if a load has been lifted off of my chest; and I can breathe again:)
Reviewer: Maxine
20 March 2026
Unprompted review
Reply from Credit Canada
Hi Max, thank you for sharing such a positive review. We’re grateful we could support you and truly appreciate your trust in our team.
Cathy was very informative and helpful
Cathy was very informative and helpful. Very easy to talk to
11 March 2026
Reply from Credit Canada
Hi Joseph, thank you for sharing your experience. Stories like yours help encourage others who may be facing similar challenges to call in.
Best experience ever trust i was…
Best experience ever trust i was struggling with the problems and now at least i found one way but doris was awsome and she was a nice lady...they actually help people.Amazing work guys keep it up
18 March 2026
Unprompted review
Reply from Credit Canada
Hi Rahim, thank you for sharing your experience. Stories like yours help encourage others who may be facing similar challenges.
Craig was amazing
Craig was amazing. Very quick, empathetic and able to answer all my questions and concerns.
16 March 2026
Reply from Credit Canada
Hi Mik, your feedback means a great deal to us. We're so glad we could be part of your journey and help make a difference.
best experience and they actually help…
best experience and they actually help out instead of leaving you out alone!
6 March 2026
Reply from Credit Canada
Hi Lessur, we’re so glad you had a positive experience. Thanks for sharing your feedback!
Randolph goes above and beyond in customer service
I really appreciated my conversation with Randolph Taylor today. He was extremely helpful with my situation and he went above and beyond in his customer service. I originally had low expectations that I was not going to find much help but Randolph had the answer to every single question I had and really assisted me with my situation.
1 March 2026
Unprompted review
Reply from Credit Canada
Hi Sarah, your review truly touched us. We’re so glad our services made a difference for you, and we’re inspired by your journey. Feedback like this keeps our team motivated and reminds us of the importance of compassion, guidance, and support every step of the way.
Had a great counselling session today…
Had a great counselling session today with Doris. She was very helpful, kind, and professional. I recommend credit Canada to anyone struggling with debt. Please do not hesitate to call.
27 February 2026
Unprompted review
Reply from Credit Canada
Hi Daniel, thanks so much for your 5-star review! We’ll be sure to share your feedback with Doris. She works hard every day, and encouragement like this means the world.
Saaj was so emphathetic and very…
Saaj was so emphathetic and very understanding and provided me options instead of being judgemental and I genuinely felt seen and valued.
11 February 2026
Reply from Credit Canada
Hi Zach, we’re so glad your experience was positive. Our mission is only possible because of the trust of clients like you. Thank you for allowing us to walk alongside you on your journey.
Above and Beyond
I’m so thankful to have finally reached out to credit Canada because their compassion and kindness in helping me through the process was so amazing! Doris especially went above and beyond and thoroughly explained to me the options and what was best for me and my future! Thank you so much and to anyone contemplating don’t hesitate one phone call could really help your situation!
6 February 2026
Unprompted review
Reply from Credit Canada
Hi Colleen, thank you for such a kind review. We’re grateful you took the time to share your experience. Knowing that our work has helped in a meaningful way encourages us to keep striving toward our mission of supporting individuals through their debt-free journey.
Reply from Credit Canada
Hi Lonnie, thank you for the 5-star review! We truly appreciate your support.
Above excellence in customer service
It is a very disheartening feeling when one realizes that after many months of trying to fix their financial difficulties on their own, that it just cannot be done. About the most stressful feeling in the world. And that is where this company came into play. I swallowed my pride and took a chance on a financial issue done entirely by my poor judgment, but there was no judgement when I reached out. Mr. Thonson is by far par excellence in compassion, kindness, and not making a person feel guilty for making poor financial choices. I should have gone with Credit Canada a year ago. I am so grateful for your help. Five stars, Mr. Thonson :)
28 January 2026
Reply from Credit Canada
Hi Stephany, thank you for the 5 stars and for your thoughtful words. Supporting our clients on their path to financial wellness is what drives us every day, and knowing that we made a positive impact for you makes all the difference. We’ll keep striving to deliver the same level of care and support to every person we serve.
Credit score disaster
They are not accurate enough in telling how your credit score would suffer even a year after clearing your debts. Some banks, like scotiabank, would screw up your credit profile. Please be aware.
1 January 2026
Unprompted review
Reply from Credit Canada
Thank you for sharing your feedback. We’re sorry to hear about your experience. This is not the level of service we aim to provide. A member of our team will be reaching out to you shortly to better understand your concerns and work toward a resolution.
The assistance I received made me…
The assistance I received made me confident to carry through with the process of consolidation.
16 January 2026
Reply from Credit Canada
Hi Dean, your kind words mean so much—thank you for taking the time to leave us a review.
Great warm voice,listening.skills, compassionate
Great warm voice, listening skills,compassionate and.very.charming etc,etc
20 January 2026
Reply from Credit Canada
Hi Kalliopi, your kind words mean so much—thank you for taking the time to leave us a review.
Very Good Organization
As of this writing am impressed and satisfied with ongoing discussions with the Representative I am dealing with.
13 January 2026
Reply from Credit Canada
Hi Jim, we’re so glad you had a positive experience. Thanks for sharing your feedback!
Cathy eased my fears and provided great…
Cathy eased my fears and provided great solutions for me. She's a real pro and it was a pleasure speaking with her.
15 January 2026
Reply from Credit Canada
Hi Sherif, your feedback truly inspires us. Every kind word reminds us why we do this work—thank you for sharing your experience!
Thank you Randolph
Randolph was so helpful in redirecting me to the help I needed for my situation! Unfortunately I couldn’t get help from credit Canada because I’m a resident of Quebec and laws are different here but he was kind enough to send me to a reliable source and I’m infinitely greatful for that it was all free mind you!! If you need any help CALL THEM they’ll schedule a call within the next 24hours and you’ll be able to breathe again
1 January 2026
Unprompted review
Reply from Credit Canada
Hi James, we’re thrilled to hear about your positive experience. Thank you for trusting us and for helping us spread the word about our services.
Patient Counsellors
Brandon has been amazing in discussing my options. He's very patient.
6 January 2026
Reply from Credit Canada
Hi Anne Marie, your kind words mean so much. Thank you for taking the time to leave us a review.
Reply from Credit Canada
Hi BA, thank you for the 5-star review! We truly appreciate your support.
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