Creative.Lighting Reviews 

277
•
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, most reviewers were let down by their experience overall. Customers frequently reported that the products were of extremely poor quality, felt cheap, and looked nothing like the items advertised online. Furthermore, people experienced frustrating delivery delays and struggled to obtain meaningful assistance from unhelpful automated customer service representatives. Though most feedback was critical, some reviewers were happy with the nice minimal design and simple setup of certain items. A few other people also felt that the products looked good on the wall and were easy to mount. However, widespread concerns about defective merchandise and difficult return processes remained prominent across experiences.

What people talk about most

Product

Customers had negative experiences with product quality, expressing deep disappointment over receiving items... See more

Quality

Users describe profound dissatisfaction regarding product quality, noting that items often arrive defective,... See more

Order

Reviewers mention negative feedback about order experiences, highlighting delayed shipments and missing items... See more

Price

People report negative experiences with price, strongly agreeing that the items are vastly overpriced for the... See more

Customer service

Consumers find customer service to be negative, highlighting endless loops with automated bots and a complete... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I had a very enthusiastic sales person when I was making inquiries about the under unit lights I wanted for my kitchen. I soon discovered that the lights just don't hold their charge and run out... See more

Rated 2 out of 5 stars

I’m not convinced about the quality of the spotlights I have bought. They are not the same size as those on the advertisement, the solar panels are smaller and the arms are a different configuration a... See more

Rated 2 out of 5 stars

The lights that I received did not match the ones advertised on the web. The stand was smaller and not very practical. The solar panels are about half size advertised. When I complained I was asked to... See more

Rated 2 out of 5 stars

I bought a lamp but it arrived a couple of months after purchase. It told me that it would be here after about 14 days, but that definitely wasn't the case. Product was fine, but i would definitely p... See more


Company details

  1. Lighting Store
  2. also in
  3. Lighting Consultant
  4. Lighting Manufacturer
  5. Lighting Wholesaler

Written by the company

We are a Swedish company based in Stockholm, driven by a passion for creative lighting solutions. Our products reflect our love for Scandinavian design, blending aesthetic simplicity with smart, technical functionality to lighten and simplify your everyday life. With an international customer base of over 100,000, we proudly offer worldwide shipping, ensuring that our beautifully crafted products brighten homes across the globe. We are proud of our beautifully crafted products, and we’re confident you’ll love them just as much as we do. To demonstrate our commitment to your satisfaction, we offer a 30-day return policy. Your happiness is our top priority, and we’re dedicated to delivering exceptional service. Should you have any questions or need assistance, the 24/7 contact form on our website is always available, and we promise to respond as quickly as possible. Warm regards from the Creative.Lighting team


Contact info

1.7

Bad

TrustScore 1.5 out of 5

277 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(277)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM! DONT BUY!

This is a scam store. All the items come from Temu a one third the price. This is not an European store. It is all poor quality and not at all as described and shown in the photos! RUN AWAY!

14 February 2025
Unprompted review
Rated 1 out of 5 stars

Alibaba products

Buying a lamp from Creative.Lightning for 364USD

Then I receive a package directly from Alibaba.
- I do some searching there and find the same lamp on Alibaba for 20USD

So this company just forwards you products from China!

Went to the bank and did get my money back.

Creative Lightning - Halo Chandelier

Find The lamp on Alibaba - Search for:
Modern Circular Ring Hanging Lamp Black Ring Pendant Light for Kitchen Dining Room BY1066

3 February 2025
Unprompted review
Rated 1 out of 5 stars

I wish I could give 0 stars

I wish i could give 0 stars. It’s scam, don’t buy anything from them it’s like throwing your money in garbage. I bought lamps and it looked nothing like the pictures on website. And when I returned it, they refused to refund the money because they claim they haven’t received the package!!!! And nobody answers anymore. Huge SCAMMERS!

9 February 2025
Unprompted review
Rated 1 out of 5 stars

Avoid them!!!!!!!!!!

They are dishonest and unreliable—one of the worst companies in Europe. I strongly advise against buying from them, as they do not honor their refund policy. I returned my items seven months ago, yet I still haven't received my refund. Avoid them at all costs!

9 August 2024
Unprompted review
Rated 5 out of 5 stars

I purchased a product from this company…

I purchased a product from this company after seeing a Facebook ad. The product was delivered promptly but became defective after a month of usage. The support center asked me to take a video to show them what the problem was (one of the sonicator a was defective) and they sent me another one for replacement. Top class, what else to expect ?

1 December 2024
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. They claim to have shipped, twice. Then send me a photo of my building with no proof of signature for delivery.

Avoid at all costs.

16 November 2024
Unprompted review
Rated 1 out of 5 stars

China Scam

Dreadful quality, cheap plastc lamps, no user instruction and potentially dangerous fake CE “certification”. Remote didnt work. China at its worst claiming to sell Scandi design from Stockholm. I fell for it, the photos look great…. Same lamps cost a fraction of the price on Temu (dont shop there).
Complained to Klarna and Shopify, when I complained to Shopify it only took 1 hr to get the order cancelled and I kept the lamps for free. So thats efficient if you have been scammed too, keep complaining to CC and Shopify!

20 September 2024
Unprompted review
Rated 3 out of 5 stars

Ordered the Vintage LED Lantern

Ordered the Vintage LED Lantern, and I couldn't be happier with the quality—it's sturdy and looks great in my garden. Shipping took about a week, which is pretty impressive considering itcame from overseas. Would definitely order again.

17 December 2023
Rated 3 out of 5 stars

Elsa was amazing

Elsa was amazing! I had a few questions before making my purchase, and she patiently answered them all. Her guidance helped me choose the perfect lights for my home. Fantastic service!

9 July 2024

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