I like Creative Cable, but there are no instructions in the box and there are lots of parts, more than necessary, so it's difficult to know which ones to assemble. There are no instructions on the web... See more
Company replied
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See what reviewers are saying
I received swift support with my parcel where some items were missing. The help was given immediately WITHIN THE SAME DAY by support staff Silvia Soldano who send my items straight away - Thanks for t... See more
Company replied
I had ordered the wrong light online. The return process was simple and seamless and administration staff responded quickly to my emails. They provided a courier pick up and returned and refunded my... See more
Great communication and fast fix with the order problem.
Company details
About Creative Cables Italia
Written by the company
Creative Cables è il brand specializzato in illuminazione su misura, con una vasta selezione di cavi elettrici rivestiti in tessuto, componenti decorativi e lampade personalizzabili per ogni stile e ambiente.
🎨 Design personalizzabile: oltre 300 combinazioni di colori, finiture e materiali per creare lampade uniche, adatte a ogni gusto e progetto d’arredo.
💡 Soluzioni modulari: componi il tuo sistema di illuminazione scegliendo tra cavi, portalampade, paralumi e accessori compatibili tra loro.
🌟 Innovazione e qualità: scopri prodotti come Marina, la catena luminosa con il grado di protezione IP67, perfetto per terrazzi e giardini.
🚚 Spedizione rapida e assistenza dedicata: ordina online in pochi clic e ricevi supporto pre e post vendita da un team esperto e disponibile.
🛒 Perfetto per la tua casa: scegli Creative-Cables per trasformare ogni ambiente con stile, libertà creativa e soluzioni luminose su misura. Dai vita a progetti unici che parlano di te.
Leggi le recensioni su Trustpilot, scopri l’esperienza di migliaia di clienti soddisfatti e lasciati ispirare per dare nuova luce ai tuoi ambienti.
Contact info
Lungo Dora P.Colletta n.113/9, 10153, Torino, Italy
- 800-034180
- customer.support@creative-cables.com
- creative-cables.it
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No instructions
I like Creative Cable, but there are no instructions in the box and there are lots of parts, more than necessary, so it's difficult to know which ones to assemble. There are no instructions on the website either, and not many tutorials.
30 September 2025
Reply from Creative Cables Italia
Hello Christine, thank you for contacting us! You should find a QR code of the instructions on the box. If you need further help please don't esitate to contact us using the form: https://www.creative-cables.fr/pages/contacts/ Thanks in advance for your feedback! :)
Great communication and fast fix with…
Great communication and fast fix with the order problem.
3 October 2025
Great selection and quality of…
Great selection and quality of products. Raccomanded!
26 November 2024
Fast delivery and a lot choice.
7 October 2025
Reply from Creative Cables Italia
Hello Danielle,
thank you for contacting us!
We are happy that your issue was solved immediately by our customer service!
We hope you like your products :)
Have a nice day,
Creative Cables team
I received swift support with my parcel…
I received swift support with my parcel where some items were missing. The help was given immediately WITHIN THE SAME DAY by support staff Silvia Soldano who send my items straight away - Thanks for this excellent service. Jesper
9 October 2025
Unprompted review
Reply from Creative Cables Italia
Dear Jesper,
thank you very much for your kind feedback! We’re glad to hear that our support team was able to assist you quickly and resolve the issue with your order. Providing fast and efficient service is very important to us, and your appreciation truly means a lot.
Best regards,
Creative Cables
Great products arrived promptly
22 February 2025
Reply from Creative Cables Italia
Thank you so much for your feedback - we are glad you had a good experience with Creative-Cables!
Works great
13 February 2025
Reply from Creative Cables Italia
Thank you so much for your feedback - we are glad you had a good experience with Creative-Cables!
great service
20 March 2023
I had ordered the wrong light online
I had ordered the wrong light online. The return process was simple and seamless and administration staff responded quickly to my emails. They provided a courier pick up and returned and refunded my initial purchase straight away. It was great customer service. I am a North American building a home in Italy, and because of my language issues and the fact that most of items I am needing are online - the process can be extremely challenging. But I would highly recommend Creative Cables.
11 April 2022
Customer service disponibile e puntuale…
Customer service disponibile e puntuale nelle risposte.Acquisto efficiente e consegna puntuale
25 October 2021
Sempre ottimi materiali in un design…
Sempre ottimi materiali in un design semplice ma accattivante!
11 July 2021
Perfect service very good quality…
Perfect service very good quality products. Highly recommended
18 December 2019
Unprompted review
Sempre al top..
3 November 2019
Unprompted review
Materiale validissimo..all'avanguardia…
Materiale validissimo..all'avanguardia e look innovativo..consegna velocissima!!!!
29 October 2019
Unprompted review
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