This is such a super helpful company with lighting solutions that you can build yourself at top notch quality. Have been using Creative Caables for several years now. They are my first choice for crea... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great product excellent quality very well done no issues at all 👍
Company replied
Posting takes a bit of time. I have ordered from creative cables before and will do it again. I’m very happy with their selection
Company replied
Easy ordering process. Reasonable price. Relatively quick delivery. Ordered a rope style cable which looks great.
Company replied
Company details
About Creative Cables UK
Written by the company
Creative Cables: Creative and Accessible Lighting
Since 2013, Creative Cables has offered customizable lighting solutions, combining Italian design and limitless creativity. With over 300 combinations of colored cables and 5000 components, it allows customers and professionals to create unique lamps, adapting them to every space and taste.
Discover how to bring light where you want it, with our support at every step, from selection to realization.
Contact info
Lungo Dora P.Colletta No. 113/9, 10153, Turin, Italy
- customer.support@creative-cables.com
- creative-cables.co.uk
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No idea when the order will arrive
No idea when the order will arrive. After checking the postage confirmation I noticed that this is being sent from Torino, Italy. I would not have placed the order had I been aware of the distance.
1 November 2023
Unprompted review
Reply from Creative Cables UK
Hello Alex,
We're sorry to hear about your concerns.
You should have received a tracking link from the carrier upon dispatch to keep you updated on your order's journey. It’s also noted on our website that we are based in Italy, but rest assured, our shipping typically takes just a few working days—even to the UK.
If you need any assistance, feel free to reach out to us directly!
Best regards,
Creative-Cables Customer Care
Quality product
Took a little longer to arrive than I expected but very happy with the product when it arrived. Very nice quality fitting. Definitely recommend!
4 September 2023
They must send deliveries on foot!
Ordered first thing Monday and by Thursday afternoon still not even dispatched and no explanation. Tried to call but no one picks up. Live chat doesn't work either. Bought from these for years and service used to be 100 times better. Seemingly charging more than ever for products but profits certainly not being put back into customer services I can assure you of that. Last order I will ever place unfortunately!
28 September 2023
Unprompted review
Reply from Creative Cables UK
Dear Jake,
Thank you for taking the time to share your feedback with us. I'm really sorry to hear about your experience and I completely understand your frustration.
I would like to clarify that your order was indeed dispatched within 24 hours. As specified on our website, the delivery time is 5-8 working days. I apologise if this was not clear or if you had different expectations regarding the delivery time.
I'm concerned to hear about the issues you've faced trying to reach our customer service team - that’s not the level of service we strive to provide.
We value the years of support you have given us and are committed to making things right. If there is anything we can do to assist you while you wait for your order, please do not hesitate to reach out to us at info.uk@creative-cables.com.
We are working diligently to ensure our service meets the high standards that both you and we expect, and I would love the opportunity to regain your trust in our brand.
Excellent product (in line switch)
Excellent product (in line switch). Very good range of hard to find original Italian electrical items.
Maybe delivery times could be improved for the 5th star !!.
7 August 2023
I am a returning customer
I am a returning customer, I have found they are quick to respond to any problems. Delivery is prompt and quality never disappoints.
4 August 2023
Fairly unique product
Fairly unique product, quite expensive for small light alloy parts, but the result looked lovely.
5 August 2023
Well the order hasn't arrived yet..
Well the order hasn't arrived yet (9 days after I placed it) - so asking for a review already seems a bit premature, but on service received so far I have to say it's been pretty poor.
21 July 2023
Easy purchase & quick delivery
Easy purchase & quick delivery. Great products.
It’s only 4 stars because the parcel was just left on the doorstep for all to see
23 May 2023
wonderful selection of components to…
wonderful selection of components to create really unique lighting for any setting. We have ordered time and time again from Creative Cables and will continue to do so! brilliant quality and always looks great.
21 May 2023
Took a double payment
Took a double payment, I have phoned and emailed all my information and no one had got back to me?
21 May 2023
Reply from Creative Cables UK
Dear Ben,
I believe your review and our email to confirm the refund has been issued had missed each other. If there is anything else we can help you with please let us know.
Creative-Cables UK
Good quality .speedy delivery
22 May 2023
Excellent online service and…
Excellent online service and communication. Speedy delivery. I have not installed yet but I think they will look just fabulous when done.
22 April 2023
Very good buy.
Very pleased with my purchase, couldn’t find it anywhere else, cable was long enough and the vintage look is great, good quality items and just what I needed for my project, came fast in the post too. Thank you did your services. 🎉🎉
23 March 2023
Love the cable
Love the cable, delivered quicker than expected so very happy with service, 5 stars all round
21 March 2023
Parts shipped quickly and arrived the…
Parts shipped quickly and arrived the next day. Got exactly what I ordered and the parts I ordered had all the bits and pieces I needed - and even some extras that helped me finish my project! Will definitely shop at Creative Cables again!!
24 March 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.