CREATE Fertility - Wimbledon Reviews 130

A very good experience from the beginning. I visited the Southampton and Raynes Park clinics. All the staff are welcoming and are genuinely caring in what is naturally a very stressful and nerve wracking time.

Excellent - I would highly to anyone considering IVF.

Dr Roystom and his team were exceptional. They are friendly informative and highly competent.

I have naturally a very low amh and I have had IVF at different clinics in the past where I have never had more than 1-2 eggs collected. Dr Roystom collected 5!

Highly recommend and I am very fussy.

I used Create/ABC for my egg freezing at 34 years old. From the first consultation through to surgery the service was amazing. Extremely attentive nurses and really reasonably priced.

My sister also did IVF here and had a successful pregnancy.

Highly recommend!

Kind, thoughtful and effective care. Lots of different options with doctors willing to support and assist you on whatever path your journey takes.

The staff were brilliant - very compassionate and understanding. The consultant Dr Rostom went above and beyond giving us in depth consultation, answering multiple questions, which put us at ease. We had an issue with a prescription on a Saturday, and the staff even came in on their day off to resolve it.

I would avoid Create Fertility like the plague. They caused me no end of stress whilst having treatment with them.
I constantly had to chase emails whilst mid treatment, and now they have ignored 9 emails over the last 5 weeks requesting my medical records and I have had to report to the ICO.
I wish I could give zero stars for how the clinic behaved during my egg collections- During my first egg collection with Create Wimbledon, I was left exposed (my legs in stirrups and the paper covering left on my stomach) whilst one man held one arm to take my blood pressure and another man held the other arm to fit a canula, leaving me unable to reach the paper covering to protect my modesty infront of the 4 people already in the room, plus the other two men who both walked in to talk to the doctor whilst I was in this position. This left me traumatised and in tears for several days following. I felt violated. I raised a complaint, as I was so worried about my second egg collection, I couldn't go through that again. I was told the clinics protocols had changed because of my complaint. I was reminded several times they had to change their protocol due to my complaint by various staff members I saw during my next cycle, including the day off my second egg collection (this made me feel very uncomfortable and as though I was being a nuisance by raising what I would expect to be standard practice). Thankfully, I was properly covered during my second egg collection, however a male someone (doctor, nurse, who knows?!) still walked in unannounced to speak with a nurse whilst I was having my internal scan to check I had not ovulated.
After my second egg collection, the doctor came to tell me there were no eggs collected, however came back 5 minutes later to tell me they were wrong and there was an egg and it was "lucky" they always check twice. I'm unsure why they would not check twice before letting me know. I sat deflated and in tears for 5 minutes for no reason.

Due to being made to feel uncomfortable and loosing trust with the clinic, I decided to not continue with my third egg collection which I had already paid for and not refunded.
I would not recommend Create Wimbledon to anyone.
All I want now is my medical records to move on with another clinic, however they are ignoring me and withholding my records for some unknown reason.

Everyone from the reception desk, patient coordinator, consultants, nurses and doctors couldn't have been more supportive and helpful. They made what can be quite a daunting process a really positive experience.

We had a really positive experience with CREATE Fertility. The entire team was friendly, supportive, and extremely knowledgeable. Every step of the process was clearly explained, and we always felt well informed and reassured. Our medication plan was carefully tailored to keep things mild with minimal side effects, and instructions were very easy to follow.
The clinic itself has a calm, clean, and welcoming atmosphere, which made a big difference during what can be a stressful time. Overall, the service was seamless from start to finish — we genuinely felt well looked after throughout.

The staff, doctors and nurses are very attentive; they gave us instructions the whole way and answered all our questions. They are very friendly and make sure we feel comfortable at all times.
You can notice they are very professional.

First things first, Create have been absolutely brilliant. From start to finish we have been kept updated by knowledgeable and thoughtful professionals. I would recommend it to anybody who is looking at IVF as the next step in their journey.

One small issue, which affects us more than others is the distance we have had to travel for the more invasive procedures. We are based on the south coast yet have to travel all the way to London in order to have this done. While they have been brilliant, being able to see the Nurses we have become accustomed to seeing would make the experience more relaxed.

That doesn’t change the fact that Create and ABC have been brilliant.

Very organised facility. Showing empathy and compassion in their duties.

My partner and I have been patients at the Wimbledon CREATE Fertility clinic, and after much consideration, we decided to cancel our 3-cycle package , for several serious reasons.

Firstly, I was extremely disappointed that nobody contacted me for over two months during treatment. It honestly felt like we were completely forgotten about at one point , despite having a full 3-cycle package booked.

Communication in general was awful, both during treatment and throughout the complaints process , with emails often taking weeks or even months to get a reply. That’s completely unacceptable when you’re going through something as emotional as IVF.

Secondly, there was a major issue with my partner’s sperm sample that I believe was negligent on CREATE’s part. His sample was tested 18 months before our egg collection, yet the clinic still went ahead with ICSI , which failed to fertilize. A week later, my partner was suddenly told his sperm was in very poor condition and that he urgently needed to provide a frozen sample at a large cost, for the next round. I can’t understand why this wasn’t properly checked before putting me through IVF in the first place. Why wasn’t a frozen sample taken beforehand? Why proceed with fertilization knowing there were risks? Why not freeze my eggs and try again under better conditions?

When we first spoke to CREATE, we were told that a donor egg would probably be our best option. Then, completely out of the blue, we were contacted by a consultant called Hannah with a “Christmas offer” encouraging us to try with my own eggs instead. This felt more like a money grab than genuine medical advice tbh , but we decided to give it a try.

Straight after waking up from general anaesthetic following my first egg collection, I was handed a QR code asking me to leave a positive review , while I was still groggy and drugged up! I found that incredibly unprofessional and insensitive.

After all of this, we’ve now been told that CREATE are refusing to refund nearly all of our money, despite everything that has happened. It feels as though they are doing everything possible to keep our payment, even though the service and duty of care have fallen far short of what’s expected from a fertility clinic imo.

To be clear, I’m not upset that the treatment didn’t work , I fully understand IVF has no guarantees. What I’m devastated by is the way we’ve been treated: the lack of communication, the negligence, and the overall sense that profit came before proper patient care.

This entire experience has taken a huge toll on my mental and physical health. IVF is already such a difficult and vulnerable journey, and I expected CREATE to provide genuine care and transparency , not poor communication, oversights, and sales tactics.

While many of the staff are personally kind and pleasant, the way this clinic is run feels chaotic, disorganized, and focused more on profit than patients. I’ve completely lost confidence in continuing any treatment here.

Patients going through something as sensitive and life-changing as IVF deserve far better communication, honesty, and compassion than what we’ve experienced at CREATE.

I would not recommend CREATE Fertility to anyone.

Everyone is exceptionally kind and caring. I’ve just had my embryo transfer this morning and it was so nice to see the same faces, they really take care of you and talk you through each step of the journey. Fingers crossed I’ll add one more to their excellent success statistics

We are an older couple and grateful to find a clinic that would give us a chance. The Raynes Park team is exceptional - from Jessie at reception, Debbie and every nurse, Tanya, Rodrigo, Calypso and especially Dr Rostom who has really supported us throughout and made time for us at every stage. We feel everyone at the clinic is rooting for us. The only negative would be we did struggle a little bit with the comms/admin team at the start but once we were with the medical team it has all been excellent.

Overall I am happy with the care with create Wimbledon but there are a few things I feel could be improved. Staff are friendly and welcoming but I have left a few appointments feeling uninformed with upsetting news. The communication can definitely be improved. Dr Rostom has saved the day on this providing much more information and answering all of my questions and giving me lots of reassurance along the way. There isn't any continuity with the sonographers so it's difficult to build a trusting relationship and some give me information than others. The communication has improved since the start of my journey though so I do feel I've been heard on this.
This has also been a very expensive experience and through my acupuncture clinic I learnt I could get a prescription and sort the prescription myself for cheaper. This should be offered as information for all clients. This could have saved me a couple of grand so far which is a crazy difference and quite upsetting as I am funding this on my own which is not easy.

I started my fertility journey with CREATE in November 2024, and unfortunately, my most recent experience has been deeply disappointing, so much so that it added even more stress to an already highly emotional process.

When I first began treatment (Nov–Jan), the clinic was quiet, calm, and everything felt manageable. But by the time I returned for a frozen embryo transfer (FET) in May/June, the experience was like night and day. The clinic was overcrowded, rushed, and chaotic, and the level of service had significantly declined as a result.

Things began going wrong from the start of this final FET cycle. I was told it would be fine to start my next cycle, but I wasn’t sent my prescription. I chased SIX times before being told I needed to sign a consent form, something no one had previously mentioned. I did that, and still nothing. Then I was told I had to pay my bill, again, no communication. When I finally did receive my prescription, it was with literally hours to spare before I would have missed the critical start date for medication. If I had missed that window, I would have lost a whole cycle.

I wrote to the clinic to express how damaging the poor communication had been for my mental health, at a time when I was already extremely vulnerable but I never received a response. Not even a basic apology. I found this completely unacceptable.

On the medical side, it was just as disjointed. I never saw the same doctor twice, and it often felt like no one had read my notes before seeing me. At one lining scan, the doctor was pressing on my abdomen looking for a follicle, which confused me, as I was doing a medicated FET and shouldn’t be ovulating. She then told me to start ovulation tests. I questioned this because it wasn’t required in my last transfer. Only then did she check my notes and realise I was on a different protocol, after the scan had already been done.

I was initially told my FET would likely be on a Thursday, so I scheduled time off work. The next appointment, a different doctor told me it would actually be Monday. I questioned this, as I believed it should be five days after “day 0.” He recounted (twice), realised I was right, and changed the date to Friday. I’m not a doctor, and I shouldn’t be the one having to spot-check my own care.

All of this left me feeling completely unsupported and distrustful. I knew then that if the transfer didn’t work, I would not continue with CREATE. Sadly, it didn’t work. While that outcome isn’t the clinic’s fault, the way I was treated during this time made a heartbreaking process even worse.

The final blow came when I was informed of the failed transfer via phone, and then received an email from my patient care coordinator expressing sympathy to me and my husband "Adrian." My husband’s name is Robert.

This was my first experience with a fertility clinic and IVF. I chose CREATE mainly because of location, but in hindsight, I wish I had spent more time researching. I would urge anyone else beginning this journey to look beyond convenience and really dig into the clinic’s approach to care and communication.

For me, CREATE fell far short of what anyone deserves during such a sensitive, emotionally intense time. The lack of compassion, consistency, and professionalism made an already difficult journey even harder.

It was an excellent option. It was not easy to choose a clinic but I consider this my best option. From the receptionists, the first scan fertility nurse, the following up, all the nurses appointments, the quality of the service, the caring of the doctors and embryologists... I can't be more grateful. I've also visited other clinics but, honestly after the first scan I felt like I wanted to start the treatment here. They dedicate their time, they're patient, gentle and always with a smile. I felt they really wanted to help me and not just charge me. They were still very honest and realistic, but warming and very helpful.
Fully, truly and gratefully recommended. Thank you so much.

I had an incredibly frustrating experience with this clinic, and I strongly advise against using their services. I tried to book an appointment, and instead of being guided through the process, I was misled and redirected to their website. I ended up paying £150 upfront, even though I never received any actual service or treatment. When I requested a refund, they flatly refused, which was both disappointing and infuriating. They would rather keep my money than earn my business, even though I was willing to spend £7,000 on treatment. It's clear that this clinic is all about scamming patients out of their hard-earned money. Do yourself a favor and avoid this clinic at all costs. If their behavior is this bad from the very beginning, imagine what it would be like once you're committed. Terrible experience!

The team are fantastic. Very helpful during a daunting and stressful time. Clear explanations and friendly atmosphere through out!

The whole Team at Create were great. They were friendly and made me feel at ease throughout my treatment. If I ever had any questions (via email or phone call) they were quick to get back to me. On the day of my egg collection the surgeon and the rest of the team were so nice and the whole procedure was over really quickly. They were chatty and made me feel at ease just before to help me feel calm and after when I was in recovery they constantly checked on me to make sure I was OK. 5 stars for them :-)