Creality Reviews 79

Ordered the Ender 3 S1 and filament. The printer was received in good time but the print bed would not heat. Contacted service and followed there instructions to which according to them was a bad board. That was 8 days ago and the only communication I have received is them trying to send a new hotbed and not the part THEY claim was bad.

I have demanded a refund 3 times over 2 weeks with no dice. I saved for a year for my first printer, can honestly say I might just eat the 400.00 and stay away from 3d printer. I will however spend the next couple of years writing as many bad reviews and I possibly can.

What went wrong? What hasn't gone wrong. They don't know what quality control is anymore. Crappy extruder, outdated/bad firmware, bed has 98% chance to come warped on their printer, my ender 3 pro came with fire safety DISABLED, they shipped with fake power connectors where they brown up from heat and catch fire eventually, and they don't ever test their products. They just throw the made product in it's box and ship it off. Last purchase which i returned after 3 months was their enclosure. Literally just thin aluminium foil that teared up by looking at it.

Customer Service is terrible. They will just ignore emails or tell you that "your machine is working" even when it can't power on.

Ender 6 firmware issues, Creality does nothing for months.
The Ender 6 works okay out of the box. If you decide to add BLTouch you're in for a ride. There are multiple issues and multiple fixes scattered around the web.
The main problem, and this has been going on for months, is that the download link to the original firmware on Creality's site is broken! They refuse to respond or fix the issue.

So now I have a $650 printer that doesn't print, and is outside of the return window. These people are lucky they can hide behind their keyboards.

Be wary of ordering anything from creality. I purchased the ender 3 pro and out of the box the SD card said it was corrupt. new firmware for the board was downloaded and while trying to insert the SD card into the printer you had to insert it multiple times approximately 8 and more for the board to read the SD card, multiple 8 GB SD cards were purchased. beyond that the printer does not print, it draws weird lines, something is clearly wrong with it and it's not the firmware I have contacted crealities technical support which is garbage, I have been emailing them every day for over 2 weeks and they have not sent me a solution they would just like pictures, finally they sent me firmware, firmware that I had already downloaded, however when they sent it to me it was in a different language, what language I couldn't tell you, their response was "what language is it in" instead of sending firmware in English the language we've been using the entire email thread, the problem is the SD card slot. what I'm getting at is if you buy this product just be prepared to waste your life on trying to make the product work. And don't plan on your warranty being honored.

I purchased a Ender3 v2 that arrived 6/17/22. I had it assembled in a few hours. The next day I powered it up for the first time, flashing the firmware for the CRTouch. I ran a bedlevel check then leveled the bed manually. That worked better on my other printer. Ran the bed leveling macro again to give me the Z offset. I then changed the SD card with a file I wanted to print, I went to preheat for PLA and the temps started moving up. Good that's working. For about two minutes...it rebooted and it came back. I could move it but every time it reboots as soon as I click the preheat mode. I had had no response to the emails but I have learned that Creality is not good for communication or customer support. Tech Support? Really Their forum is full of complaints. Should have done more research or buy from a vendor that supports its sales. I have started a sales dispute since I had the machine less than 24 hours and the first time powering up it blew up. We shall see how that goes. BUYER BEWARE!!!!!!!!

I ordered and Ender 3 V2 about 2 years ago. When I built the printer I tried to print the test print failed. So, I tried to relevel the bed and it still did not work. I then contacted the company and they basically said to relevel the bed, again! I did this, still did not work. I then tried to turn on the screen. And I was faced with a very faded blue screen. When I contacted them they sent me a new screen, and that didn't work. They then sent me a new motherboard, still didn't work. I had to find a Youtube video that seemed sketchy but I went with it anyway, and the screen finally turned on. Thinking this was the end of my problems tried to print the test print, and it didn't work. I worked so hard on this printer and it has almost never worked. The reason I say almost is because one time I brought it in to my professor and he helped me get it working. We had to completely fix the z-axis stopper, take apart the hot end, take apart the extruder, and relevel the bed. The printer finally worked. But it only worked for one print. After that I was back to step one. At this point I am thinking about donating the printer to my school and forgetting about it. The costumer service did not help at all by the way.

Here's a response from Creality when I tried to purchase a replacement part for this printer. This printer is less than one year old and I wanted to purchase a heat spreader for them. Creality used a proprietary design so no one had it. Also they are still selling this printer online, Sermoon D1 printer.
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Dear，
Good day to you. I'm Tom from Creality.
I'm sorry to reply to you so late.
Since this model is a discontinued model. I asked our colleagues in the mall about the inventory in our warehouse and there is no nozzle kit for SermoonD1.
I have sent your request back to our head office and if it is available, I will contact you immediately.
Have a nice day.
Tom
Creality Customer Service

Order no A202204102215300I87Y

I contacted creality regarding my order of my 3d printer. I had received my filament but no 3d printer? They told me it was sent separately. They then told me it had been delivered? I never signed for this delivery? I was told to contact Yodel who told me it was left in my outside cupboard which was empty!. When I contacted Yodel they told me they had interviewed driver and assured me it was delivered to correct house they even saw driver at my house on their live map?? They described my house as mid terrace with garage? I don't have a garage!? I have made many complaints and have been fobbed off by both company's passing the buck. No contact number for either..just emails. All I want is my order! Absolutely Criminal!!!

Got my package in a reasonable time. Suppose to be a printer and 2 rolls of filament. Instead I get sent a whole case of filament and 1 roll literally taped to that box. Talk to customer service and for well over a month now still can’t get my money or printer I paid for. They also threatened me if I don’t send the filament they wrongly sent(by law I’m allowed to keep). Some of the worst service I’ve ever seen. Never dealing with creality or any of their products ever again.

As many other people stated the support is an insult to paying customers . I asked about the system fan gcode to control and when the firmware for the new Ender 3 S1 pro would be published for download AS THEY HAVNT and should have as part of the open source licence .I also asked how to adjust the Estps for the extruded as it didn’t seem to be in the menu . All very simple common questions that other 3d printing manufacturers answer in hours in a friendly manner sometimes with attachments of firmware versions ot confirm files . Recently I have found Qidi to be excellent they respond 24x7 and the support staff are bright and if they can’t answer they call their engineers .

Their reply reads like something from a scam call centre My first and last creality product klipper firmware installation underway :)) the reply reads
Like “I have no intention of telling you what you’ve asked and am engaging in wasting your time until you get bored / annoyed and bugger off “
So that’s them off my potentials for my print farm

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1. Hello, I suggest you provide the operation video so that I can judge the problem for you
2. Enender -3 S1Pro is a touch screen, which can be purchased and used

Really I laughed for 10 minutes it’s for sure the worst support response I’ve had in decades I kid you not .

Bought a second ender 3 with a 4.2.2 mainboard, upgraded firmware because it was restarting during pre heating, turns out they are using a different microprocessor but THE SAME BOARD NUMBER, bricked the printer and the correct firmware is not available anywhere. Contacted support and they have not responded.

Edit: OK, After compiling my own firmware and resolving the issue I let tech support know that the firmware on their site will brick boards with the GD32F303RET6 chip that they are now using, I told them I had resolved the issue and how and they directed me to the very same firmware that bricked my printer. As a sanity check I redownloaded the firmware they directed me to and lo and behold, it bricked my printer again, reinstalled my compiled firmware and it's working fine, I told them all they need to do is upload the factory firmware that they install on the boards with the GD32F303RET6 and they said I should go and talk directly talk to their tech team to resolve my issue, the issue I specifically told them how to resolve. you can't make this stuff up.

Closing in on a month and a half, no printer.

My UK (In stock!) printer was lost trying to be exported from Germany. How? Always check the fine print.

Spent the last month being gaslit by support. Now refusal to even acknowledge my cancel and refund request - there is not even a printer in the mail yet - its just an endless circle of meaningless emails to fustrate and delay.

Imagine there is something wrong with this printer on arrival, I have no desire to waste another month of my life in a fruitless back and forth.

Hard lessons learned - some things *should* be bought from amazon when you are dealing with companies with such poor customer service. Always pay by credit card so you can dispute when needed.

To all who intend to buy from this company.do not.
I purchased a Ender 6. 9 weeks ago, spent all day on a Saturday putting together.
Then the problems started.turned on the machine pressed bed leveling and nothing happens.
Bed doesn't move.
A week of emails last count 50 plus to Creatily still not working.
Then they asked me to take it all apart and fit a new motherboard which they sent me.
And guess what still not working.
So the short of the story.
I have a brand new machine sitting on my desktop that does not work.
Creatily, there words not mine.
Well we can offer you compensation of 20 dollars or a roll of filliment, thanks creatily that's really helpful, and what do I use it with? The machine you sold me that doesn't work, joke.
Little did I realise that this is a problem with a lot of people that have bought the same machine.
So creatily why do you still take£400 of people's money knowing the problems with the Ender 6?
I'm a 65 year old pensioer who is know out of pocket and with a machine that doesn't work.
Never ever again will I buy from creatily never.
And I strongly advise that whoever reads this will take time to read all the reviews on the internet before buying.
I wish I had..it's to late for me I'm not getting anywhere with Creatily at all
I'm a carpenter joiner multi trade not a 3D printer engineer so why do creatily ask me to do all this work?
So I'm not going to get a refund or a replacement machine.
So thanks for nothing creatily
Regards an out of pocket pensioner
Hope you sleep well.

Waited 7 days for delivery as stated online, I then emailed to chase. I was told it was Chinas Day holiday oct 1-6 and this had caused delays however it would be shipped asap. I waited another 6 days and decided to email to get a tracking number. I was told that it had still not been dispatched and essentially couldn't tell me when it would be dispatched.

I have now sent 3 emails requesting a refund so I can go elsewhere however they keep rejecting my request and offering 'coupons' instead so I have now gone to paypal to resolve the dispute.

Would not purchase from them again as they're customer service is non-existent.

My 3D printer (Ender 3 Max) worked great for three months. Then it started throwing an error every time I printed about a thermal runaway. I've been working with their support for FIVE months!!! No resolution, and they will not give me a refund.

they were good at getting back to me but kept pushing to send me parts to fix the machine that were not the problem. I now have a $600 investment crap printer to fix. please do not buy from this company!!! buyer beware!!!!!!

Lied about their return policy and warranty and screwed me over with many purchases. People need to stop supporting this terrible Chinese company, they have no souls, they don't care about their customers.

Creality is a scammy company.

I have 3 Creality printers but all of them borke down at some point and the customer service was garbage. I bought an ender 6 they promissed me that it comes with a meanwell supply, but it came with some horible chinease ripoff. When I demanded they send me a replacemment they said that "the meanwell is not comaptible with this machine"

I have an ender 5 plus it came with a broken stepper and they sent me the wrong replacement part FOUR times!!!! They also sent those parts from china so each part took a month to ship meaning that my machine was unusable for 4 months. At the end I just ordered a stepper from a CNC shop and that worked simultaneously but it did cost me significantly more.

If you think PayPal will refund you for the damage well you are wrong, Creality will just tell you to send the machine back at your cost and they might pay you back if it arrives... Well don't do that if you don't want a lot of headache and your money lost.

They lie, they pretend not to understand issues and they save money on parts that are essential.

If you are not an engineer or a tech savy person DO NOT BUY from them.

If you are not prepared to rebuild these machines and spend potentially $200+ dollars on them again DO NOT BUY from Creality.

Also if anyone is interested in a class action lawsuit against them count me in!

There is no Customer service whatsoever my power switch broke on my printer,and I am still waiting for a reply from them ,so i returned my 3 printers