Crash Data Airbag Reset & Repair Reviews 139

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Insanely fast turn around, they revived my module on Tuesday, repaired it and had it back in royal mails hands to be delivered back to me next day. 48 hours from leaving my door to back in my hands re... See more

Rated 1 out of 5 stars

Very poor service, have had two attempts with two different modules, both repairs failed, got charged for both. When you call, the rudest receptionist on the planet fobs you off, by telling you you... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing service. I didn't want to post the airbag module off as I needed a fast turnaround. I gave Jean a call and she let me personally take along the module the next morning. We popped up... See more

Rated 5 out of 5 stars

Developed the dreaded airbag warning fault on my Ducato motor home. Mechanic originally said likely to be connectors under seat but they checked out ok. Diagnostic showed 'Control Unit Fault' but ga... See more

Company details

Information provided by various external sources

🌍🌏🌎Worldwide Airbag Module Reset 💶💷⏱Save Time & Money 🚗💥🚙Crash data event removal 🛬🛫 Same day Repair


Contact info

4.2

Great

TrustScore 4 out of 5

139 reviews

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Rated 5 out of 5 stars

Insanely fast turn around

Insanely fast turn around, they revived my module on Tuesday, repaired it and had it back in royal mails hands to be delivered back to me next day. 48 hours from leaving my door to back in my hands repaired from the other side of the country. Exceptional! I cannot recommend them enough!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing Service

Absolutely amazing service. I didn't want to post the airbag module off as I needed a fast turnaround. I gave Jean a call and she let me personally take along the module the next morning. We popped up the road for a coffee and Jean called me an hour or so later to say all fixed. The module has since worked perfectly in the car. Highly recommended.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

I sent my mx5 srs ecu to get reset…

I sent my mx5 srs ecu to get reset wasnt happy with result so sent back to get checked they said all ok wasnt so i bought a second hand unit now all correct so how much they check im notsure

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Fiat Ducati airbag module repair.…

Sent my motorhome airbag module to them on Monday morning, they received it Tuesday morning. Unfortunately it could not be repaired so they sent a new unit out which I received early Wednesday afternoon and I fitted it the same day. Excellent service and all good now. The only downside was instead of paying £91.20 for the repair, it cost me £390, but that wasn’t their fault. Luck of the draw I suppose. On the positive side, the new unit comes with 12 months warranty.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Awesome experiance

Thank you for sorting myself out yesterday - and my airbag module.
Your service and hospitality was great.
Fully explained on the module and I appreciatte a lot of people don't know the differance between battery surface voltage and discharge capacity.
A lot of companies are hard to deal with, but not yourselves.
Thank you once again for great service and value.
Alaistair

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Can't praise these guys enough

Can't praise these guys enough. Top notch. I sent a module in for repair & it was beyond repair due to corrosion. They used a donor module & copied my data across & promptly sent it back to me. No extra charge.
Excellent customer service.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I live in Norway and sent my broken Airbag module to Crash Data in UK on Monday morning.
After only 72 hours I received a new module fully programmed back and everything is now working perfectly.
I would like to give a big thank you to the people at Crash Data, they provided good communication along the way, the best service and impressively fast delivery.
I give Crash Data my best recommendations.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service - did exactly what it said on the tin. Module from my fiat Ducato motorhome returned within 36 hours, problem solved 😊

18 September 2025
Unprompted review
Rated 5 out of 5 stars

air bag module

Sent in my air bag module in from my jaguar e pace with an internal fault posted out Tuesday and back Thursday all good excellent turn around would recommend

9 September 2025
Unprompted review
Rated 5 out of 5 stars

I sent my Peugeot Boxer based motorhome…

I sent my Peugeot Boxer based motorhome faulty air bag module on Monday and had it back by Thursday because I opted for the Royal Mail 48 hr service. Back in the vehicle this afternoon and all up and working with the airbag warning light no longer being displayed. So very happy and fingers crossed I can keep the battery charged sufficiently this time ! Thanks for an excellent service.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent speedy service

Excellent speedy service. Airbag module with stored crash data from a Clio III reset. Received a phone call to say ready and would I like it dropped off by hand as i`m close by. Supplied with print out of before and after fault codes.
Highly recommended Company.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

My airbag module was gorked

My airbag module was gorked, sent to Crash data they emailed me that it had lost communication but they could recover the data if I could supply a donor module. I obtained a module from a Lithuanian breaker and sent to crash data they returned the module in a couple of days and it worked straightaway after refitting into car.
Thank you so much this has saved my daughter needing to replace a perfectly usable car.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Air bag module repair

This was the second time my air bag module had failed. This one was only 4.5 yrs old. Contacted Crash Data to buy a new one but Jean persuaded me to let them have a look at it first. Sent it to them on the Monday and by Tues evening was contacted by Jean to say it was fixed and duly received it back on the Wednesday. Couldn't fault their service, fast efficient and very friendly and knowledgeable. I would highly recommend them.

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Very poor service

Very poor service, have had two attempts with two different modules, both repairs failed, got charged for both. When you call, the rudest receptionist on the planet fobs you off, by telling you you should have read the small print, which basically says Crashdata will take your money, but no responsibility for anything.
These guys fix nothing in my experience, apart from their bank balance.
Avoid!

23 April 2025
Unprompted review
Crash Data Airbag Reset & Repair logo

Reply from Crash Data Airbag Reset & Repair

We're sorry to hear you were dissatisfied with your experience, but we feel it's important to clarify a few key points regarding your repair.

Your module was booked in for an internal error software reset, which, as clearly stated in our terms and conditions at the checkout, does not come with a warranty due to the nature of the fault. We explained this twice over the phone after offering to perform a data transfer as a solution to your current issue, you were also informed that the terms are available to read prior to sending your unit in. At the end of that call, you acknowledged this by saying, “You know nobody is going to read all of that”,—but we do make these terms accessible and transparent for all customers to review before proceeding.

I replied to your comment about nobody reading the terms by stating that it was no fault of ours that you chose not to read the terms provided. You then exclaimed, "Wow, you're customer service is unbelievable", in a dismissive manner. You then hung up the phone without allowing any further assistance.

The conversation began well, but the tone shifted once it was explained that the data transfer would be a chargeable service. This option was offered as a genuine attempt to help resolve your issue, in line with our commitment to treating all customers with fairness, respect, and professionalism. We also expect the same level of courtesy in return, which, regrettably, was not upheld during the call.

We always aim to be fair and upfront with all our customers, and while we understand your frustration, we’ve followed the correct procedures and communicated our terms at every stage.

Rated 5 out of 5 stars

Amazing!

fast reliable pro service trustworthy.
absolutely 5 stars company.
happy with the result.

8 April 2025
Unprompted review
Rated 1 out of 5 stars

only gave one star as you can not give…

only gave one star as you can not give any less
I rung up and asked if they could sort an airbag module for me i gave them all the details off the module and i was told they have not updated there website yet but said they can do it not a problem send it to them and they will turn it around in 24 hours to then get a message saying they can not actually do my module for whatever reasons and charged me a diagnostic fee anyways even though they told me they could do of otherwise i would never of sent it to them in the first place wouldnt reccommend using them and i will not be using them again

18 March 2025
Unprompted review
Crash Data Airbag Reset & Repair logo

Reply from Crash Data Airbag Reset & Repair

We’re sorry to hear about your experience and appreciate your feedback. Our goal is always to provide clear and accurate information to our customers, and it is a shame that there appears to be any misunderstanding regarding the serviceability of your airbag module. There is generally no problem in removing the crash event from the module you sent. However, there are occasional cases where certain modules cannot be repaired upon further inspection and unfortunately, yours was one of those cases. The diagnostic process involves assessing the unit to determine its condition, and then we must process and post the module that you to send to us, which is why a small fee was applied. However, we understand your frustration and apologize for any inconvenience this may have caused.

Rated 1 out of 5 stars

Only gave one star as cannot give less

Only gave one star as cannot give less, on the website and all their media site they advertise as being able to fix air bag modules. Book mine in and when I arrive stayed water damage, inside the cases perfectly clean, when I attempted to speak to the man at counter he was extremely obnoxious, they gave me a full refund.

18 March 2025
Unprompted review
Crash Data Airbag Reset & Repair logo

Reply from Crash Data Airbag Reset & Repair

Thank you for your review, however; your review does seem rather harsh based on what actually happened.
You brought your module to us – it went into our technician who has immediately noticed that the case of your module was heavily tarnished, with several dark spots of corrosion, the actual PLUG on the module was corroded with a couple of slightly loose pins that showed small amounts of verdigris!!
Fortunately, we did take several photos of your module that I can send over if needed as I believe that your idea of perfectly clean and ours differs a lot!
The technician has then unscrewed the module and actually brought it out to you at the front desk to show you the state of your module. Our technician has told you that he would not be happy to take your money to reset this module as the module was not in a good condition and you would need a new module.
You said that you didn’t have that money and would he just fix it anyway. He has told you again that he is not willing to attempt to fix it as it would be a waste of your money, your airbag module is part of your safety systems and we wouldn’t take a chance on resetting your module as we would not want to put anyone at risk, I’m not sure why you would want to?
You then asked for a refund as you were going to send the module off to eBay as, in your words; they will repair anything. At this point, our technician has then told you that he had work to get on with and left you to it, as that is quite a shocking statement to make about your safety systems that I assume you drive your family in, or even worse, are planning on selling to an unsuspecting customer.
You then waited for approximately 3 minutes whilst your module was screwed back together and your refund was processed. I then handed you back your module and you went.

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